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Nhận xét về Khách sạn Thăng Long Opera

4 out of 5
Khách sạn Thăng Long Opera
1C Tông Đản, Quận Hoàn Kiếm, Hà Nội

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 52/101 nhận xét" "
Đánh giá 8 - Tốt. 30/101 nhận xét" "
Đánh giá 6 - Được. 15/101 nhận xét" "
Đánh giá 4 - Kém. 4/101 nhận xét" "
Đánh giá 2 - Tồi. 0/101 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

7,2/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Melody, Silverado

Lưu trú 1 đêm vào Tháng 4, 2024
Nguyen Minh Giap (Mr.) - Guest Relation Manager trả lời vào 09/05/2024
Dear our beloved Guests,Warm greetings from Thang Long Opera Hotel - Hanoi!On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for staying with us during your vacation in Hanoi and giving so kind reviews on our property, … making sure our Thang Long Opera deserves to be recommended to your friends and other travelers.Wishing you a great time and we certainly look forward to welcoming you back Thang Long Opera Hotel again, then we have more chances to serve you with all the best services come from our hearts. Thanks & best regards, Hotel Management Board

10/10 - Xuất sắc

Robin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly when we checked in. We were staying one extra night from our tour and the night that I booked myself was an upgrade and they let us stay in this room for the full four nights that we would be staying in this hotel for no extra charge because we are celebrating our 50th wedding anniversary..
Lưu trú 1 đêm vào Tháng 2, 2024
Nguyen Minh Giap (Mr.) - Guest Relation Manager trả lời vào 22/04/2024
Dear our valued Guests,Warm greetings from Thang Long Opera Hotel - Hanoi!On behalf of the Thang Long Opera Hotel team, I would like to express our sincere thanks for staying with us during your vacation of your 50th wedding anniversary vacation and giving so kind review on us, making sure our Thang Long Opera deserves to be recommended to your friends and other travelers. Wishing you a great time and we certainly look forward to welcoming you back Thang Long Opera Hotel again, then we have more chances to serve you with all the best services come from our hearts. Respectfully,The Hotel Management

6/10 - Được

Michael Vinh Duc

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Elif

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, and kind staff
Lưu trú 3 đêm vào Tháng 12, 2023

6/10 - Được

Shiori

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
部屋のドアが開けにくい スリッパがない エレベーター前に灰皿があるので、そこで喫煙してる奴がいる 部屋の中でバカ騒ぎしてるC国旅行者 お湯の加減調整が難しい ベッドは悪くない ぐっすり寝られた
Lưu trú 2 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

jungah

Lưu trú 1 đêm vào Tháng 11, 2023
Nguyen Minh Giap (Mr.) - Guest Relation Manager trả lời vào 15/11/2023
Dear our valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for staying with us, and giving very kind reviews, making sure Thang Long Opera Hotel deserves to be recommended to your friends and our potential customers. Wishing you a great time & we certainly look forward to welcoming you back Thang Long Opera Hotel very soon, and then we have more chance to serve you all the best services these come from our hearts. Respectfully,The Hotel Management Board

4/10 - Kém

Maureen

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Leak water to the floor from the shower room. Bathroom condition is aging, poor caulking, water leaked.
Lưu trú 1 đêm vào Tháng 1, 2023
Nguyen Minh Giap - GRM trả lời vào 30/01/2023
Dear Mr./ Mrs. Vu,"Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi, Vietnam!First of all, we'd like to express our sincere thanks for staying with us recently and we would like to extend our apologies for any inconvenience caused during your time with us.We appreciate your feedback and we have reported to our General Manager and requested our Engineering & Housekeeping Heads to double-check and fix all the defects in the bathroom.We thank you again for all and look forward to welcoming you back Thang Long Opera very soon so we have a chance to serve you the best services that come from our hearts.Wishing you a great time!Respectfully,The Hotel Management Board

10/10 - Xuất sắc

Hao

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2022
Nguyen Minh Giap (Mr.)- Guest Relation Manager trả lời vào 05/08/2023
Dear valued Guests,“Nin hao” - Warm greetings from Thang Long Opera Hotel - Hanoi!On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us during the time and giving review kind review on us, making sure Thang Long Opera Hotel deserves to be recommended to our potential customers.Wishing you a great time & we certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chance to serve you with all the best services come from our hearts. With the best Regards,The Hotel Management Board

6/10 - Được

Yoshihito

Khách đi công tác
Không thích: Nhân viên & dịch vụ
可でもなく不可でもなく、至って標準です。 スタッフは特に親切・サービスが良いではなく、かといって何か悪いところがあるわけでもない。 部屋はこれといった問題はないが建物が少し古いのかなんとなくサビれた感あり。 ホテル付近の飲食店(ローカル)・コンビニが近くて便利。
Lưu trú 13 đêm vào Tháng 7, 2022
Nguyen Minh Giap (Mr.) - Guest Relation Manager trả lời vào 05/08/2023
大切なゲストの皆様、タンロン オペラ ホテルをお選びいただき、特に立地に関して親切なレビューをしていただき、誠にありがとうございます。 他のフィードバックも、近いうちにサービスを改善するのに大いに役立ちます。素晴らしいお時間をお過ごしいただけますよう、また近いうちにまたお迎えできることを楽しみにしております。そして、私たちは心から最高のサービスを提供できる機会をさらに増やしたいと考えています。よろしくお願いします、ホテル管理委員会

10/10 - Xuất sắc

TARO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
清潔で
Lưu trú 1 đêm vào Tháng 3, 2020
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 21/03/2020
Dear Mr. Tara Osawa, "Xin chào" - Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a kind review on us, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

David

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 2, 2020
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 19/02/2020
Dear Mr. David, "Xin Chao" - Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a review on our property, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2020
Giap Minh Nguyen (Mr.) Guest Relation Manager trả lời vào 30/01/2020
Dear valued Guest, Thank you for choosing Thang Long Opera Hotel for your recent stay in Hanoi and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends, and other travelers. We hopefully believed that you have had a nice memory about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon so we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

shihting

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2020
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 30/01/2020
Dear valued Guest Shihting, Thank you for choosing Thang Long Opera Hotel for your recent stay in Hanoi and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends, and other travelers. We hopefully believed that you have had a nice memory about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon so we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

DAIGO

Thích: Sạch sẽ, nhân viên & dịch vụ
旧市街メインなら最高
ホテル前の道路は交通も多く日中は騒音がひどい、ホテルは窓も2重窓なので騒音は気になりません、朝食もAM6時からなので便利ですし内容も豊富、近くにコンビニ・マッサージは隣ですし便利でした。 私みたいにゴルフメインなど市内までに40分から1時間かかるのでそこは用途に応じて選ばれたらと思います。
Lưu trú 9 đêm vào Tháng 12, 2019
Giap Nguyen Minh - Guest Relation Manager trả lời vào 13/01/2020
Dear Mr. Daigo, Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for staying with us and giving so kind review on us, making sure Thăng Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi. We certainly look forward to welcoming you back Thang Long Opera in the future trips to Hanoi, and we have more chances to serve you with all the best services these come from our hearts. Sincerely yours, The Hotel Management Board

10/10 - Xuất sắc

Tuyet

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 06/01/2020
Dear valued Guest, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our hotel. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

6/10 - Được

Brandon Du

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 12, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 06/01/2020
Dear Mr. Brandon Du, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our hotel. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 - Xuất sắc

Dennis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 06/01/2020
HAPPY NEW YEAR 2020! Dear Mr. Dennis, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our hotel. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

4/10 - Kém

Moon, 東京

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
道路と反対側の窓側の部屋は大きなビルがすぐ目の前の為、日中でも暗く陽が差さず窓無し部屋と同じだった。スタッフ(特に受付)は皆感じ良く、朝食も美味しかった。受付さんから部屋変更の申し出を頂いたが、道路側は騒音が酷そうなので辞退した。立地も含め、次に泊まる選択肢には入れない。
Lưu trú 2 đêm vào Tháng 12, 2019
Giap Minh Nguyen (Mr.) - Guest Relation Manager trả lời vào 30/01/2020
Dear valued Guest Moon, Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting and giving a review on us, especially the staff that makes you impressed. I would also extend our sorry for any inconvenience caused during your stay with us, that would help us a lot to continuously improve our property to make your valued guest’s stay the most conveniences Thank you again for bringing the issue to our attention and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chances to serve you all the best services come from our hearts. Wishing you a great time! Respectfully. The Hotel Management Board

6/10 - Được

chris

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good value, average hotel
Average price, average hotel near to the old quarter. Tired hotel bit it was fine
Lưu trú 2 đêm vào Tháng 12, 2019
Giap Nguyen Minh (Mr.)-Guest Relation Manager trả lời vào 06/01/2020
HAPPY NEW YEAR 2020! Dear Sir/ Madam, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review of our property’s perfect location. We’d also like to extend our apology for any inconvenience during your stay with us. Your feedback could help us a lot to continuously improve our facilities at the soonest. Thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel in the future tríps to Hanoi and we have more chances to serve you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Just read the review
We were initially given a room with two twin beds that ended up being across the hall from a very loud banquet room, complete with sound check. It was also missing some ceiling trim. We asked for and were given a new room, but paying four star prices, we expect better in the first place. The breakfast buffet was notably good.
Lưu trú 3 đêm vào Tháng 12, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 01/01/2020
Dear Sir/ Madam, On behalf of the Thang Long Opera Hotel team, we’d like to express our sincere thanks for visiting us recently and giving a kind review on our buffet breakfast. We’d also like to extend our apology for any inconvenience during your time with us. Your feedback could help us a lot to continuously improve our services and facilities. Thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chances to serve you all the best services come from our hearts. Wishing you a great time! Sincerely yours, The Hotel Management Board

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2019
Giap Nguyen Minh Guest Relation Manager trả lời vào 25/12/2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving so kind review on us, making sure Thăng Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Kwak

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2019
Nguyen Minh Giap (Mr.) -GRM trả lời vào 08/12/2019
Dear Mr./Ms. Kwak, Warm greetings from Thang Long Espana Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a review on us, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera in the upcoming time and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

TZUCHIA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
房間舒適,但有霉味 高樓層才沒有霉味 整體環境不錯,服務也好
Lưu trú 6 đêm vào Tháng 11, 2019
Giap Nguyen Minh (Mr.) Guest Relation Manager trả lời vào 26/11/2019
Dear valued Guest, We thank you so much for visiting us during your time in Hanoi and appreciate your feedback regarding the smell on the lower floor. We have inspected all and the Housekeeping Manager and Maintenance Dept. are considering the solution for that. We thank you very much for bringing this issue to our attention. That would help us a lot to continuously improve our property. Wishing you a great time! Respectfully, The Hotel Management Team

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe place and very close to tourist spots. Staff are friendly, though you need to wake up early if you want to enjoy the buffet since they only have limited seats. And they don’t refill the food unless you get their attention.
Lưu trú 2 đêm vào Tháng 11, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 06/11/2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel - Hanoi! On behalf of the Thang Long Opera Hotel team, I would like to express our sincere thanks for visiting us during your time in Hanoi and giving kind reviews on our property’s location and enthusiasm staff. Regarding the number of our Lam Dien Restaurant, in this high season, we sometimes welcome big tourist groups and they would have breakfast at the same time for the travel program. And for the food fill-up, we reported to our General Manager and also did request F&B Manager for the proper action very soon. Thank you so much for bringing these issues to our attention, that would help us a lot to improve our services. Wishing you a great time and we certainly look forward to welcoming you and yours back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Respectfully, The Hotel Management Board

8/10 - Tốt

Khách đã xác thực

Lưu trú 3 đêm vào Tháng 10, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 05/11/2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel – Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a kind review on us, make sure Thăng Long Opera Hotel deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi, Vietnam. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

Hank, Nashville TN

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable, spacious rooms on a quiet side street mere blocks away from the vibrant hum of the Old Quarter and 5 minute walk away from Hoan Kim Lake and the surrounding shops and sights. Located in a safe neighborhood, the helpful staff at this hotel make sure you lack for nothing. Highly recommend!
Lưu trú 3 đêm vào Tháng 10, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 30/10/2019
Dear Mr. Hank, “Xin chào” Warm greetings from Thang Long Opera Hotel – Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a kind review on us, make sure Thăng Long Opera deserves to be recommended to your friends and other travelers. We hopefully believed that you have had a nice memory of Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Shingshyh

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 10, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 28/10/2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel – Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a review on us. We hopefully believed that you have had a nice memory of Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
トイレ・シャワー室が狭い
Lưu trú 4 đêm vào Tháng 10, 2019
Giap Nguyen Minh (Mr.) - Guest Relation trả lời vào 29/10/2019
Dear valued Guest, Warm greetings from Thang Long Opera Hotel – Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and giving a review on us. We hopefully believed that you have had a nice memory of Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chances to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Binh Hai Thi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 9, 2019
Giap Minh Nguyen (Mr.) - Guest Relation Manager trả lời vào 25/09/2019
Dear valued Guest, On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and reviewing us. We hopefully believed that you have had a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon and we have more chance to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

IN GACK

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2019
Giap Nguyen Minh (Mr.) -Guest Relation Manager trả lời vào 19/09/2019
Dear valued Guests, Thank you for choosing Thang Long Opera Hotel for your recent stay in Hanoi and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that have had a nice memory about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon so we have more chance to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Chung Ni

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Good location
The location is good! Near Hồ Hoàn Kiếm (還劍湖), it is about 10-15 mins walking. For the hotel, room is clean and looks decent even though it was developed in 1994. Just I think the air con shall be changed as the sound is too loud. Staff is helpful in general. I encountered problem with Grab outside the hotel and the staff came out for help. The restaurant at the hotel is also quite nice, we enjoyed a dinner there.
Lưu trú 4 đêm vào Tháng 9, 2019
Giap Nguyen (Mr.) - Guest Relation Manager trả lời vào 16/09/2019
Dear valued Guest Chung Ni, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of the Thang Long Opera Hotel team, I would like to express our sincere thanks for visiting us recently and giving kind reviews on our property, its location, facilities & services. Regarding the aircon, I have reported to our General Manager and there will be a proper action shortly. Thank you very much for bringing this issue to our attention. We hopefully believed that you have had a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera next time and we have more chance to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Kam Leung

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 9, 2019
Minh Giap Nguyen (Mr.) - Guest Relation Manager trả lời vào 16/09/2019
Dear valued Guest Kam Leung, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of the Thang Long Opera Hotel team, we would like to express our sincere thanks for visiting us recently and reviewing us. We hopefully believed that you have had a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera Hotel next time and we have the chance to serve you with all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

GYOOJIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
추천합니다.
현지 지인 추천으로 선택하였는데, 가격대비 시설이나 서비스가 너무나 만족스럽습니다. 다음에 또 숙박의사가 있습니다. 추천합니다. ^^
Lưu trú 4 đêm vào Tháng 8, 2019
Giap Minh Nguyen (Mr.) - Guest Relation Manager trả lời vào 04/10/2019
Dear valued Guest GYOOJIN, Thank you very much for visiting us recently and look forward to welcoming you and yours back Thang Long Opera very soon. Wishing you a great time! Sincerely yours, The Hotel Management Board

6/10 - Được

Sungyeon

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Not a four star hotel
It’s clean and decent but no way a four star hotel. WiFi didn’t work well and bed was really uncomfortable.
Lưu trú 1 đêm vào Tháng 8, 2019
Giap Nguyen Minh (Mr.) -Guest Relation Manager trả lời vào 16/08/2019
Dear Ms. Sung Yeon, " Xin chào" Warm greeting from Thang Long Opera Hotel! Thank you for choosing our services during your stay in Hanoi and your kind review on us regarding our staff and hotel's cleanliness. We are so sorry about the Wi-Fi, that would be much better if you informed us so we could fix it right away. We could set one more blanket on the bed and you could find it softer and more comfortable. Thank a lot for bringing these issues to our attention, we have reported to our General Manager and there will be acts shortly. Wishing a great time and look forward to welcoming you back very soon so we have more chance to bring to you the best service come from our hearts! Sincerely yours, The Hotel Management Board

10/10 - Xuất sắc

eran

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Family tour in hanoi
The stay was very good the room was great for a family.
Lưu trú 1 đêm vào Tháng 8, 2019
Giap Nguyen Minh - Guest Relation Manager trả lời vào 16/08/2019
Dear Mr. ERAN, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of Thang Long Opera team, we would like to express our sincere thanks for visiting us recently and giving kind reviews on our services. We hopefully believed that you have a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera very soon so we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

Dylan

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service is good and room is clean. Will recommend to others.
Lưu trú 4 đêm vào Tháng 7, 2019
Giap Nguyen Minh (Mr.) - Guest Relation Manager trả lời vào 08/08/2019
Dear Mr. Dylan, “Xin chào” Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of Thang Long Opera team, we would like to express our sincere thanks for visiting us recently and giving kind reviews on our services. We hopefully believed that you have a nice memory about Hanoi. We certainly look forward to welcoming you back Thang Long Opera in December then we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

KSHAMA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice location, friendly staff, good breakfast
Great location, well maintained place. Hotel checked us in early since our international flight reached way before official check in time. Thank you for that! Only strange experience was having to pay $9 for a spare key because we dropped a key card on a river cruise!
Lưu trú 3 đêm vào Tháng 6, 2019
Giap Nguyen (Mr.) - Guest Relation Manager trả lời vào 26/06/2019
Dear valued Guest, On behalf of Thang Long Opera team, we would like to express our sincere thanks for your staying with us and giving kind reviews on our services. We hopefully believed that you have had a nice memory about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Chicca, 東京

Thích: Sạch sẽ, nhân viên & dịch vụ
オペラハウスに近く、スタッフの対応も迅速。
Lưu trú 1 đêm vào Tháng 5, 2019
Nguyen Minh Giap (Mr.)- Guest Relation Manager trả lời vào 05/08/2023
大切なゲストの皆様、タンロン オペラ ホテル - ハノイから温かいご挨拶を申し上げます。タンロン オペラ ホテルのチームを代表して、この期間中に当ホテルをご訪問いただき、タンロン オペラ ホテルが将来のお客様に推奨されるに値するものであることを確認していただき、親切なレビューをしていただき、心より感謝を申し上げます。素晴らしいお時間をお過ごしいただけますよう、またタンロン オペラ ホテルにまたお迎えできることを心より楽しみにしております。これからも最高のサービスをご提供できるよう、心から願っております。どうぞよろしくお願いします、ホテル管理委員会

10/10 - Xuất sắc

MARTIN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It's a great hotel with great location. Spacious and clean room, super king size double bed, great breakfast, great location ( in the case that you wish to be slightly away from the busy and noisy street ), friendly and helpful staffs. Worth for the value comparing to those in Old Quarters.
Lưu trú 2 đêm vào Tháng 4, 2019
Giap Minh Nguyen (Mr. ) - Guest Realation Manager trả lời vào 20/04/2019
Dear Mr. Martin, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services and perfect location, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. We hopefully believed that you and yours have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

Edith

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Loved the location. With 4 family members, wish there had been a door on the bathroom (there was a curtain), but the hotel was clean, service was excellent and breakfast was decent.
Lưu trú 5 đêm vào Tháng 3, 2019
Giap Minh Nguyen (Mr. ) -Guest Relation Manager trả lời vào 01/04/2019
Dear our valued Guest Edith, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and other travelers. We highly appreciated your suggestion regarding to the door on the bathroom in stead of the existing curtain. I have reported to our General Manager about this idea and there will be a proper action very soon. We hopefully believed that you and yours have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

MKP1, Lynchburg, vA, USA

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location. Friendly staff English speaking staff.
Lưu trú 2 đêm vào Tháng 3, 2019
Dat Nguyen Khanh Guest Relation trả lời vào 30/03/2019
Dear Value Guest, Thank you for taking the time to send a valuable review about our hotel. We are grateful for your comments on our customer care and upcoming improvements. Our staff are trained to bring the best service to our customers, we are happy that you have found the friendliness and value we bring during our stay here. We are committed to continuing to improve quality this winter with upgrades to the dinner and conference areas. We look forward to seeing you again for the upcoming trip in Hanoi! Thanks & Best regard, Dat Nguyen Khanh Guest Relation

8/10 - Tốt

Giles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 3, 2019
Giap Minh Nguyen (Mr. ) Guest Relation Manager trả lời vào 17/03/2019
Dear Mrs. Giles Barton, Warm greeting from Thang Long Opera Hotel-Hanoi! On behalf of entire Thang Long Opera Hotel team, I would like to express our sincerely thanks for staying with us during your time in Hanoi and your kind reviews. That would be grateful that you could give us some detail reviews and suggestion via grm@thanglongoperahotel.com and we know how to make our guest feel really comfortable and satisfied with our services. We thank you again and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

6/10 - Được

Doug

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2019
Giap Minh Nguyen (Mr.) - Guest Relation Manager trả lời vào 12/03/2019
Dear Valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera team, I would like to extend our thanks for staying with us . That would be our gratefulness of you by giving us your detail comment and suggestion to our Guest Relation Manager at grm@thanglongoperahotel.com / +84 (0) 961 71 5775 and we are able to do any improvement of our property and services. Thank you very much and we certainly look forward to hearing from you very soon and certainly desire to welcome you back Thang Long Opera Hotel & we have more chance to bring to you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

4/10 - Kém

G, NY USA

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Hotel itself is very nice, but on a run down street. It’s 2 blocks from upscale shopping, the lake and the consulates but still felt off the path. Staff was professional but not friendly or service-minded. The bed was so hard, it was like sleeping on the floor.
Lưu trú 1 đêm vào Tháng 3, 2019
Giap Minh Nguyen (Mr.) Guest Relation Manager trả lời vào 12/03/2019
Dear Guest, "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On behalf of Thang Long Opera Hotel team, I would like to express our sincerely thanks for your staying with us and giving kind reviews on our property, also feed back about the bed. We’d like to extend our apology about it. That would be much better if you had informed us about this right away and we could put in an extra blanket or even change another room for your conveniences. We thank you for bringing these issues to our attention and we certainly look forward to welcoming you and yours back Thang Long Opera Hotel very again and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

Carlo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 2, 2019
Giap MinhNguyen (Mr.) - Guest Relation Manager trả lời vào 23/02/2019
Dear Mr. Carlo, Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

Carlo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2019
Giap Minh Nguyen(Mr.) - Guest Relation Manager trả lời vào 21/02/2019
Dear valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommended to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

10/10 - Xuất sắc

okgeum

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
만족
만족 스러워요 호언끼엠 호수와도 가깝고 걸어서 이동하기에 충분한 거리였어요 10~15분 정도 가는 길에 카페도 있고 근처 편의점과 박물관도 있어요 저희가 결혼기념일인데 룸도 업그레이드 해주셨어요
Lưu trú 3 đêm vào Tháng 2, 2019
Giap Minh Nguyen (Mr.) - Guest Relation Manager trả lời vào 22/02/2019
친애하는 소중한 손님, Thang Long Opera Hotel - 하노이에서 따뜻한 인사! 롱롱 오페라 팀의 일원이되어 주신 Thang Long Opera Hotel을 친구 및 다른 여행자에게 추천 할만한 가치가 있는지 확인하여 주시면 진심으로 감사의 말씀을드립니다. 우리는 당신이 하노이에 대해 좋은 추억을 가지고 있다고 믿기를 바랍니다. 우리는 Thang Long Opera Hotel을 곧 다시 방문 할 수 있기를 기대하며 우리는 최선의 서비스가 우리 마음에서 나오는 당신에게 봉사 할 수있는 기회가 더 많습니다. 즐거운 시간 되길 바래요! 공손히, 호텔 경영위원회

10/10 - Xuất sắc

Chantelle

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2019
Giap MinhNguyen - Guest Relation Manager trả lời vào 19/02/2019
Dear valued Guest, Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our services, making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board

8/10 - Tốt

wei chun

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
整體感覺都還不錯 只是飯店正對面正在興建大樓 所以略嫌吵雜
Lưu trú 1 đêm vào Tháng 2, 2019
Giap MinhNguyen - Guest Relation Manager trả lời vào 20/02/2019
尊敬的客人, 来自河内升龙歌剧院的热情问候! 我们谨代表升龙歌剧院酒店团队表示衷心的感谢,感谢您与我们同在,并对由于邻居的建设带来的噪音引起的不便表示歉意。 幸运的是,到目前为止,我们已将所有隔音窗户都安装在所有房间内,使我们所有的房间都安静,干净,卫生。 施工现场制造噪音的主要部分刚刚完成。 感谢您将此问题引起我们的注意,我们非常期待很快欢迎您回到升龙歌剧院酒店,我们有更多机会为您提供最好的服务。 祝你玩得愉快! 尊敬。 酒店管理委员会

10/10 - Xuất sắc

Benoit

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great hotel, highly recommended
Great hotel. Staff and service were awesome. There isn't much interesting right around the hotel, but you can reach the lake and all the surrounding restaurants in less than 10 minutes by walk.
Lưu trú 1 đêm vào Tháng 2, 2019
Nguyen Minh Giap - Guest Relation Manager trả lời vào 16/02/2019
Dear Mr. Benoit "Xin chào" Warm greeting from Thang Long Opera Hotel - Hanoi! On be haft of Thang Long Opera team, we would like to express our sincerely thanks for your staying with us and giving kind reviews on our property and the level of service provided by my colleagues making sure our Thang Long Opera Hotel deserves to be recommendable to your friends and others travelers. We hopefully believed that you have had a nice memories about Hanoi and we certainly look forward to welcoming you back Thang Long Opera Hotel very soon and we have more chance to serve you all the best services come from our hearts. Wishing you a great time! Respectfully, The Hotel Management Board THANG LONG OPERA HOTEL