Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We are continually trying to improve our services. Thank you for staying at the Viola Royal Hotel & Spa and we hope that you will consider us for your next business trip! Kind regards,

Dear Value Guest, Behalf of our Viola Royal Hotel I would like to say thank you so much for your feedback. I do not know why you have bad review for us but I believed that our services is not make you happy. We always work hard for bring best service for our customer but in this case we do not make you happy. So if possible please give us detail about your trouble you got so we can improve it. I hope that you can help us to do that. And please give me the chance to serve you better. Anna

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the hotel. We are continually trying to improve our services. Thank you for staying at the Viola Royal Hotel & Spa and we hope that you will consider us for your next business trip! Kind regards,

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the room and the staff. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve our services. Thank you for staying at the Viola Royal Hotel & Spa and we hope that you will consider us for your next business trip! Kind regards,

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. Also, thank you for the kind words regarding the staff and breakfast. But we're really sorry to hear there were some issues with the bathrooom. Please rest assured we have addressed this with the team to ensure we improve on this. Thank you for staying at the Viola Royal Hotel & Spa and we hope that you will consider us for your next business trip! Kind regards,

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We are continually trying to improve our services. Thank you for staying at the Viola Royal Hotel & Spa and we hope that you will consider us for your next business trip! Kind regards,

Dear guest, Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the room and the staff. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve our services. Thank you for staying at the Viola Royal Hotel & Spa and we hope that you will consider us for your next business trip! Kind regards,

Dear Marie, Thank you for choosing our hotel for your recent stay in Hanoi. My name is Trang Nguyen, Assistant Manager of Viola Royal Hotel; I was delighted to hear that you had an enjoyable time at our hotel. Your words of support mean a lot to our team and your satisfaction is what we strive for. Thank you for your time and support, Best regards, Ms. Trang.

Dear Valued Customer, Thank you for choosing our hotel for your recent stay in Hanoi. My name is Trang Nguyen, Assistant Manager of Viola Royal Hotel; I was delighted to hear that you had an enjoyable time at our hotel. Your words of support mean a lot to our team and your satisfaction is what we strive for. Thank you for your time and support, Best regards, Ms. Trang.

Dear Hong, Thank you for choosing our hotel for your recent stay in Hanoi. My name is Trang Nguyen, Assistant Manager of Viola Royal Hotel; I was delighted to hear that you had an enjoyable time at our hotel. Your words of support mean a lot to our team and your satisfaction is what we strive for. Thank you for your time and support, Best regards, Ms. Trang.

Dear Mr Brandon, Thank you for choosing our hotel for your recent stay in Hanoi. My name is Trang Nguyen, Assistant Manager of Viola Royal Hotel; I was delighted to hear that you had an enjoyable time at our hotel. Your words of support mean a lot to our team and your satisfaction is what we strive for. Thank you for your time and support, Best regards, Ms. Trang.

Dear Yuseon, Thank you for choosing our hotel for your stay in Hanoi On behalf of Viola Royal Hotel &Spa, I would like to take this opportunity to express our deepest thanks for your recent visit to our hotel and we are really sorry about your situation (because of our mistake) and we know that some area on our service and room facilities needs improving. The hotel staff and management of Viola Royal Hotel &Spa will continue to try our best to improve the service and facility to better serve you all. As you may notice that our Viola Royal hotel and Spa Hotel is new one, just opened for few months.Therefore, it has still some works needed to be done for fully operation and we believe that our level of service and facility can only improved based on guest's comments such as yours. Thank you and look forward to having another opportunity to welcome you all again in Hanoi and we do not let this situation happen again. Best regards, Trang. Customer service of Viola Royal hotel&Spa

Dear Teoh, Thank you for choosing our hotel for your recent stay in Hanoi. My name is Trang Nguyen, Assistant Manager of Viola Royal Hotel; I was delighted to hear that you had an enjoyable time at our hotel. Your words of support mean a lot to our team and your satisfaction is what we strive for. Thank you for your time and support, Best regards, Ms. Trang.

Dear Mindy, Thank you for choosing our hotel for your recent stay in Hanoi. My name is Trang Nguyen, Assistant Manager of Viola Royal Hotel; I was delighted to hear that you had an enjoyable time at our hotel. Your words of support mean a lot to our team and your satisfaction is what we strive for. Really thank you for your time and support, Best regards, Ms. Trang.