Khách sạn Harbor Springs

"They double charged for the deposit and it has been over 2 weeks since I’ve inquired about my refunds. Still nothing. Their system recently upgraded apparently and when we checked in they couldn’t find my reservation and after 45 minutes they were able to locate it in their old system. Went up to our room and the housekeepers were in there cleaning it, mind you it’s after 7pm. So we went for dinner while they finished."

"Our room was not ready after 8pm when we arrived to check in. They then stated it was and we checked and it still wasn't. We left and went elsewhere."

"Great staff kind and helping"

"The hotel was well maintained"

"Breakfast was good, staff were grumpy. Room was clean, but bathroom was a poor renovation that needs it again, no vent fan and mold was visible. Shower head was low, even for my 5'3" height due to a bathtub being put over another bathtub. Outside of building is gold vinyl siding that looks grey due to the freeway exhaust on the outside. Filthy. lighting even when turned all on and all the way up in the room was very dim. Room was quiet. tub didn't want to drain very well during shower,...

"Room key kept resetting, had to visit front desk 4 times to reset the key card to get access. Headache when told it should work and it didn’t. Overall, service and staff was friendly."

"Hotel had an issue and was totally shut down. I was not informed. I showed up to find the place closed down, finding a number posted in the office window, called and was told I would get a refund. After scrambling to find a room somewhere else, it took forever just to get a refund."

"It was under some upgrades and new management while we stayed. Room was comfortable. Staff was amazingly friendly."

"All was fine. The room was comfortable and the staff helpful. I had to leave early and did not have breakfast."

"Our room was large and well maitained. I requested top floor so that there was no noise above us and they accommdated. Close to lots of shopping and restaurants. "

"Class reunion so.. it was a place to sleep"

"Clean & updated room - bed was very comfortable"

"Change prices just to make an extra buck"

"The breakfast selection was good and friendly staff!"

"Very friendly"

"The breakfast were the same thing every day no switch up"

"Great"

"Nice and super clean!"

"Very nice pool area."