6/10 - Được
Jaymini
28/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at the hotel are brilliant! From the ladies on reception, to the Bellman/Porters who took our luggage to and from the rooms.
I had a booking for 4 premier double rooms.
Sadly, the pictures and information advertised in Expedia is innacurate and misleading, as it shows the image, and states the description of a "suite" for the "premier double room".
So on our arrival, i was expecting a suite style room as per the image, but they told me that only 2 rooms (Suites) in the hotel have this, and are already booked. Furthermore, the description states "interconnected rooms", but again, this is only a feature of the 2 suites they have at the hotel, and is not available in the premier double rooms.
So the two features i liked, and based my booking decision on, were not present in any of our 4 rooms.
The reception were kind and honest enough to acknowledge this error, but it was not possible to rectify or compensate us for anything.
Jaymini
Lưu trú 2 đêm vào Tháng 12, 2025