2/10 - Tồi
Roshanna
Đi cùng gia đình
18/11/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
So many issues with this experience!
My issue began when the front desk staff member, “Nancy,” called demanding that I pay for my room immediately because the card on file declined. I explained that the card had been cancelled but that I would pay upon arrival, as my reservation clearly stated pay at property. She then threatened to cancel my room if I didn’t pay right then.
When I arrived, everything became clear—the elevator was broken, and this major inconvenience had never been disclosed. I currently have a fractured foot and wear a boot to my knee, which makes stairs extremely difficult. Nancy showed zero concern. She simply said she could put me on the first floor, but the king suite I booked was no longer available.
After going back and forth, I asked for a refund since they could not provide what I reserved. She refused, was dismissive, and acted as if it was perfectly acceptable to treat customers this way—even with my child present.
Because of their lack of transparency and unwillingness to help, I had to find another hotel that could accommodate my injury.
The next day, I called to speak with the manager, and shockingly, he was even worse. He defended her behavior and said I “should have just stayed,” and that I made the situation worse by leaving. Completely unacceptable.
Even the Expedia representative who contacted the hotel on my behalf said “Nasty Nancy” was rude to her as well. Clearly, this is a pattern.
In the end, I’m out $100 because this hotel i
Roshanna
Lưu trú 1 đêm vào Tháng 11, 2025