2/10 - Tồi
Brandon
Đi cùng gia đình
23/09/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The worst customer service i have ever experienced at a hotel. I reserved 2 rooms for the weekend. I go into one of the 2 rooms which is suppose to be non smoking smells like an ashtray. So i go to front desk where the lady is oh so friendly... The other room was fine. So i told front desk lady about room she says ill change your room. I said awesome go to new room smelled of mildew and the walls were sweating it was so hot in room turn the ac unit on. Check sheets on beds and i find Pubic hair and urine stains on sheets. I again go to front desk where the lady states out of rooms you dont like ill cancel your reservation. I said maam i drove 5hrs im not asking for anything special a clean room. She says she can get a house keeper at 11pm to look at room i said maam i am exhausted. She says you can shack up in one room. Mind you i have placed reservation for 2 rooms one for my family and other for my inlaws. I ask for a refund for my room and do so cause im out of options. So i end up shacking up with the inlaws. Have to jump through hoops to get a refund. Still pending. So we are all inone room i called asked for a couple more pillows. Was told no there are four in there. I asked for towels onlybhad 2 in room 4 people in room housekeeping said no one for one exchange. I said hey four people need more towels. He says no and walks away. By far the worst hotel and customer service i have every experienced.
Brandon
Lưu trú 2 đêm vào Tháng 9, 2024