Search Hotels Near Hartford City Hall, Hartford

"Very good experience, minus the pillows not being comfortable at all"

"I like the location of the hotel but the room could of been more clean "

"Very clean room, very comfortable beds. I'm particular, I was satisfied."

"Best!"

"Breakfast was great "

"First time I stayed at this hotel, the breakfast was great, oferring actual breakfast sandwiches. This time was normal hotel breakfast, which was ok, but the sandwiches were way better. When we came into the hotel to check in, we were greeted with a seriously strong sewage smell. It had dissipated some by the next day, but was still noticeable. This was only in the hotel lobby area."

"pool was very clean and nice!"

"Checking was fast and easy. Staff was friendly and helpful. I love Best Westerns, and I appreciate how awesome the stay is, how comfortable the beds and pillows are, and how accommodating staff is, as well as the hotel. There is a $100 fee that gets put on hold so if there’s something severely ruined it gets paid for that isn’t in the up front costs or in the agreement at checkout on the apps, or on the website. I understand the reasons for it, but that should be disclosed prior to check in, and obvious so people can see it. I had already prepaid for my room, so they had to use my card for that.. I just don’t think it’s right to do that last minute “fee” upon arrival, and I don’t think it’s ok to put your staff in that position to deal with angry customers that won’t reason, or can’t afford that extra fee before it gets put back into the bank. "

"I'm not sure if this hotel is under different management or have changed their priorities. I've stayed here a few times for business over a few years. I wont stay here again. While the front customer service was very good, the hotel is simply not well kept. If I can share pictures with this review I will but the bottom line is the hotel is run down and gross. From hair (pubic or head?) in the sink and around the toilet to stains in the carpets and furniture, it's not a clean, relaxing experience. "