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Nhận xét về Golden Crown Grand Hotel

3 out of 5
Golden Crown Grand Hotel
42-44 Niphat Uthit 3 Rd., Hat Yai, Songkhla

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 67/226 nhận xét" "
Đánh giá 8 - Tốt. 89/226 nhận xét" "
Đánh giá 6 - Được. 53/226 nhận xét" "
Đánh giá 4 - Kém. 13/226 nhận xét" "
Đánh giá 2 - Tồi. 4/226 nhận xét" "

7,8/10

Sạch sẽ

7,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

YEW CHYE

Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Keok Hwa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Market
Lưu trú 7 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Samantha

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
In the heart of shopping district. Love it!
Lưu trú 4 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Tan Chin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is very good
Lưu trú 4 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Queenie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked this hotel for my mom to stay for 5 days 4 nights. She absolutely enjoyed her stay and the breakfast buffet was amazing according to her. She also mentioned that the location was centralized but away from the bustling side so she had very peaceful and quiet rest at night. Thank you so much for your excellent customer service and making my mom so happy throughout her stay. 😊
Lưu trú 4 đêm vào Tháng 2, 2024
GM trả lời vào 29/03/2024
Dear Valued Guest,Thank you so much for staying with us. Your kind feedback means so much to us. We hope to welcome you and your mother again in the near future.

10/10 - Xuất sắc

Susie

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Suggestions
Check in time is 2.00pm but was delayed due to room cleaning. Maybe while waiting for the room to be ready, the hotel can prepare some welcome drink and snacks. That would improve the service level.
Lưu trú 3 đêm vào Tháng 1, 2024

4/10 - Kém

Keng Huat

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Rebecca

Lưu trú 1 đêm vào Tháng 12, 2023

4/10 - Kém

Anushia

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Cleanliness
Rooms were not cleaned well. The Junior Suite was dusty, the moment we entered into the room, we started sneezing. The sofa was extremely dusty and the wardrobe. You can actually see the dust layer on the sofa. I requested for an extra towel and the housekeeping said it was chargeable! The breakfast was out. Food served was cold, there were no warmers under the serving dish.
Lưu trú 3 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Ralph

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hat Yai
Placed towels on rack to be reused but they were replaced anyway. Need to be more eco friendly!
Lưu trú 3 đêm vào Tháng 12, 2023

6/10 - Được

CHIN LEONG

Lưu trú 1 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

weihong

Lưu trú 2 đêm vào Tháng 12, 2023
GM trả lời vào 12/12/2023
Dear Guest,Thank you for your staying with us and your kind feedback. We hope to welcome you again in the near future. Have a pleasant day!

2/10 - Tồi

cheah

Lưu trú 1 đêm vào Tháng 12, 2023

8/10 - Tốt

Lay Hoon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Satisfied with the room, location and service. Will definitely stay again during my next visit.
Lưu trú 1 đêm vào Tháng 11, 2023
GM trả lời vào 12/12/2023
Dear Guest,Thank you so much for staying with us and your kind feedback. We hope to welcome you again in the near future. Have a pleasant day!

8/10 - Tốt

Linda Henrietta

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfortable beds. Not enough pillows, should have 2 pillows each bed. Convenient location. Bellboy/concierge very helpful Thank you for your service
Lưu trú 2 đêm vào Tháng 11, 2023
GM trả lời vào 12/12/2023
Dear Guest,Thank you very much for staying with us and your kind feedback. We hope to welcome you again in the near future.Best Regards,

8/10 - Tốt

Eldrick

Thích: Sạch sẽ, tiện nghi, dịch vụ
I ok in overall and cleaning staff are fine abd polite. Is my 2nd time stay so all is acceptable however, I'm not comfortable why they can't pass me 2 access cards but only one and also have to charge me if I request to check out at 1pm during the last day, during my 1st stay earlier I check out at 7am but didn't ask for refund right?
Lưu trú 4 đêm vào Tháng 11, 2023
Pornpawee C. trả lời vào 12/12/2023
Dear Guest,We apologize for the bad experience you've encountered. Normally, the check-out time is by 12.00 and 10-15 minutes late is acceptable for us but in case of the fully booked rooms for the next arrival guests might cause some charge. However, early check-in is free of charge.We are sorry for the inconvenience caused.

6/10 - Được

Tan Chin

Just abit late check out . Hotel charge for extra fee Good day
Lưu trú 4 đêm vào Tháng 11, 2023

6/10 - Được

Jeslyn

Lưu trú 2 đêm vào Tháng 11, 2023

8/10 - Tốt

Noppamash

Lưu trú 2 đêm vào Tháng 11, 2023

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ
Hotel locations ok. No iron n board provided in the rooms even ask from room service. No extra pillows r delivered even being requested n promised to send by room service. Others just average.
Lưu trú 2 đêm vào Tháng 11, 2023

4/10 - Kém

Lai Sim

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
The front counter staff was very unhelpful. On my arrival, i asked to change 1,000 bathto snaller denomination in order to pay for grab. The staff said evening not much small note. You come tomorrow morning. Next morning, i tried, was told no small note available. Is the hotel so short of small note? Just 1,000 bath only. Very poor customer service. There is no local map in the lobby for the tourist. I would not want to stay in this hotel on my next visit
Lưu trú 3 đêm vào Tháng 11, 2023

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
Old hotel.. Whole place needs a complete revamp.
Lưu trú 1 đêm vào Tháng 10, 2023
Pornpawee C. trả lời vào 12/12/2023
Dear Guest,Thank you for choosing us and your kind feedback.We're now in the process of small renovation inside the room and also in the common area. Hope to welcome you again in the near future.

6/10 - Được

KOK TIONG

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 10, 2023

10/10 - Xuất sắc

SUCHADA

Lưu trú 2 đêm vào Tháng 9, 2023

8/10 - Tốt

Abdul Subhan

Lưu trú 4 đêm vào Tháng 9, 2023

8/10 - Tốt

Boon Liang

Lưu trú 3 đêm vào Tháng 9, 2023

2/10 - Tồi

Khách đã xác thực

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 8, 2023

6/10 - Được

Zhao Zhen

Thích: Sạch sẽ
Good location.
Lưu trú 3 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Lim Geok

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 8, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

6/10 - Được

Wiwat

Lưu trú 3 đêm vào Tháng 8, 2023

8/10 - Tốt

Joo Chen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good location. Parking within the hotel basement- parking entrance at the side of the building. A parking attendant will help with the parking and issue a parking slip which is to be validated at the front-counter upon check in. This validated slip is needed when one wants to drive away. Large room, clean, good hot and cold water with good water pressure. Recommended.
Lưu trú 2 đêm vào Tháng 7, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

6/10 - Được

Christopher

Lưu trú 3 đêm vào Tháng 7, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

Edmund

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 6, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

8/10 - Tốt

LAI WAH, PUCHONG

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Location good
Lưu trú 2 đêm vào Tháng 6, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

Siew Kien

Lưu trú 3 đêm vào Tháng 6, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

Ong

Lưu trú 2 đêm vào Tháng 5, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

Jennifer

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff and service excellent. No negative comments whatsoever
Lưu trú 4 đêm vào Tháng 4, 2023
Pornpawee C. trả lời vào 26/05/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management teamGolden Crown Grand Hotel

6/10 - Được

LAY LAY

Đi cùng gia đình
Thích: Sạch sẽ
Location-wise, this hotel is ideal due its proximity to Kim Yong market and the Lee Garden Plaza area. The facilities are a bit aged with the same design and furniture from 30 years ago when we stayed. However, this is still acceptable. What is NOT acceptable is the housekeeping service. We stayed two nights and on the second day, the housekeeping staff just replenished the toiletries WITHOUT cleaning the bathroom. The soap tray still had the leftover soap scum and the new sanitary bag was placed over it with the mini bottles of bath wash and shampoo on top. The area around the wash basin was still wet and not wiped off. Except for the housekeeping staff, the other frontliners (reception and bellboy) were okay.
Lưu trú 2 đêm vào Tháng 4, 2023
Pornpawee C. trả lời vào 26/05/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We apologize on the disappointments during your stay. We have acknowledged the problem and addressed our all housekeeping staffs to improve the cleanliness quality and ability to finish the cleaning in time (on your stay date, our rooms were fully booked so they might have taken too little time)Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management teamGolden Crown Grand Hotel

8/10 - Tốt

TAY

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Items to improve is the pillow that is way too soft. Just my opinion
Lưu trú 3 đêm vào Tháng 3, 2023
Pornpawee C. trả lời vào 26/05/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We appreciate your valuable feedback on our rooms and amenities.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

WING KIT ROBIN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 3, 2023
Pornpawee C. trả lời vào 26/05/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management teamGolden Crown Grand Hotel

8/10 - Tốt

Mei Lai

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Housekeeping well done Aircon bathroom all very well Bellboy friendly helpful Frontdesk reception friendly but some not well in comunicate
Lưu trú 3 đêm vào Tháng 3, 2023
Pornpawee C. trả lời vào 26/05/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

NG EE, Klang

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy access to shopping area
Lưu trú 4 đêm vào Tháng 3, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

6/10 - Được

Doreen

Đi cùng gia đình
Không thích: Sạch sẽ
The walking distance to kim yong market. Short walking distance to shopping place and restaurants
Lưu trú 1 đêm vào Tháng 2, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

8/10 - Tốt

Khách đã xác thực

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

Linhock

Lưu trú 4 đêm vào Tháng 1, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

10/10 - Xuất sắc

Nasharuddin Baba

Lưu trú 2 đêm vào Tháng 1, 2023
Pornpawee C. trả lời vào 14/08/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.With kindest regards,The management teamGolden Crown Grand Hotel

8/10 - Tốt

BL

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Generally value for money
GM trả lời vào 24/01/2023
Thank you so much for visiting us. We wish to welcome you again in the near future with excellent experience. Have a happy long holidays :)

10/10 - Xuất sắc

stanley

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotels is Nice and good customer service and have a good car park . Near nights market. And Kim yong market
GM trả lời vào 24/01/2023
Thank you so much for visiting us. We wish to welcome you again in the near future with excellent experience. Have a happy long holidays :)

8/10 - Tốt

Leong

Đi cùng thú cưng, Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good,clean and convience
Lưu trú 2 đêm vào Tháng 11, 2022
GM trả lời vào 24/01/2023
Thank you so much for visiting us. We wish to welcome you again in the near future with excellent experience. Have a happy long holidays :)

10/10 - Xuất sắc

Samantha

Lưu trú 9 đêm vào Tháng 11, 2022
Pornpawee C. trả lời vào 26/05/2023
Dear Sir / Madam,Thank you for staying with us and for your kind review and recommendation.We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings.Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.with kindest regards,The management teamGolden Crown Grand Hotel