8/10 - Tốt
Patty
Đi cùng bạn đồng hành
21/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros and Cons... We had high hopes for The Lodge. It presents itself very well online but doesn't quite live up to its advertising. One of the issues we had with the property is the lack of accurate signage. Due to flight delays, we arrived late in the evening, and it was hard to find the "lobby." It doesn't face the street and no lighted sign indicates where it is. Rather, it's at the back of the property and isn't a traditional lobby. You actually check in at the cafe/bar. Thankfully the staff waived us in with big smiles. After checking in, I asked for a glass of sparkling wine to offset an extremely long day. They were out. How does a hotel in wine country run out of sparkling? Signs pointing the way to our room also seemed to leave out our specific room number, so we had a bit of wandering to do. Once we got to our nicely appointed room, we found a comfy bed and clean bathroom. The only downside is the shower. It's barely 40" square and difficult to turn around in. If you're tall or overweight, showering will be difficult. Overall, The Lodge just doesn't compare well to similarly priced Healdsburg hotels we've stayed in before. A limited cafe menu is premium-priced, there is no valet and a shared parking lot with Best Western led to problems. If Hilton expects to compete with H2, Hotel Les Mars or other upscale hotels, they need to step up their game. Otherwise, price the property appropriately.
Patty
Lưu trú 4 đêm vào Tháng 5, 2024