Khách sạn Heidelberg

"Overall, we had a great stay. The staff informed us to park at the parking area behind the hotel but did not provide clear guidance. The signs where our car should be parked was very confusing. It was terrible to roam around with my 3 year son to figure out parking for over two hours. The airport shuttle was very helpful. Some items went missing from our bag which was slightly concerning. A lot needs to be improved at this facility."

"Very happy to have the free shuttle take me to the airport so early in the morning!"

"Ii"

"The staff were wonderful, friendly and accommodating. As of July 1st they no longer airport shuttle, Expedia listed that they did. When I inquired about a shuttle they apologized advising it no longer was offered. However, they didn’t just say I’m sorry, they took action with escalating to upper management and came up with options. Fantastic customer service- they truly cared and wanted to help. I will definitely stay again!!"

"Amazing experience everyone on the staff was inviting and polite and courteous. Will definitely stay here again"

"The rooms were very dirty. Looks like the only thing they do to prepare a room for a new guest is change the sheets Airport shuttle was very convenient. Air conditioning needed a filter change but at least it was blowing cold air."

"Wonderful experience"

"All of the staff were very nice. Our room was clean, nicely arranged and had everything we needed. Parking was free and plenty of it. The only complaint is the coffee situation. The in-room coffee maker was just OK and the creamer and sugar packet only had one pack of the powered creamer. There was supposed to be coffee in the lobby, but it was always empty when I went down."

"Very nice place, and Jackson's Restaurant is next door, which is a bonus!"

"Didn’t realize breakfast was not included. Toilet broke. Handy man came and fixed it. Good pillows. Great location. Needs updated. All in all not bad. Depending on where I am going in the Pittsburgh area I may or may not stay at that hotel again."

"Exceptional experience"

"Very nice hotel . We enjoyed our stay"

"Parking was very good and breakfast was fresh with lots of choices."

"I arrived expecting to find a comfortable king bed, a relaxed sitting area and a luxurious bathroom. I did find all those. I also knew they had dining available in the lobby, but I was so surprised by the variety of items they offered and the quality. We had pre-ordered breakfast when booking the room - basically two for the price of one. We each got a "hot entree" and coffee. Starbucks coffee. The breakfast menu items available made it hard to decide. Each of us had huge portions of eggs, made...

"I checked in and was provided a room. My wife is in a wheelchair. The room was not wheelchair accessible. They changed room to an "accessible room"(?) which the wheelchair brushed both the wall and bed footboard at the same time. The beds were hard as a 2" PC of foam on a piece of plywood. The lights from the "Mall" across the road shined in the window all night... I will never stay there again."