2/10 - Tồi
Andrew
13/08/2021
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Avoid at all costs if you value friendly staff
Avoid this hotel at all costs if you are on holiday and value a hospitable, relaxing environment. I stayed in this hotel for two nights, and let me share what happened to me during breakfast on the last morning before checkout. Because of Covid-19, according to the reception, the hotel required guests to book a 30 minute slot for breakfast (not unreasonable in theory, but it's worth pointing out that I stayed in two other hotels in Heidelberg, and far more flexibility for breakfast was permitted). I opted for the last slot in the morning, at 09:30. There was no slot after this. At 10:01, a member of staff rudely came over to me and said "excuse me, breakfast is finished, can you leave?" I told her that I was finishing my coffee, and I would leave shortly. At 10.03, an overweight, fussy man - the manager I believe - came over to me and loudly announced: "I'm sorry, breakfast has finished, you need to leave." I was astonished at being spoken to in this way as a paying guest. Furthermore, the experience at breakfast itself was awful - the overweight, fussy man and his colleague were running around with slices of ham and pots of coffee... why the rush? It had the pace of a busy Italian restaurant but none of the charm. An awful, tense environment, exacerbated by a fussy and rude manager who seemed determined to prove he was "busy". I regret staying here and would urge anyone, especially solo travellers, to stay elsewhere in Heidelberg. There are much better options.
Andrew
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