4/10 - Kém
Erin
Đi cùng bạn đồng hành
19/10/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon arriving to the property, we were greeted with an individual that was completely indifferent to her position. When we arrived in the room it smelled strongly of cleaner. We had to leave the door open to even be able to breathe. When attempting to use the restroom we found that the toilet seat was broken but placed together as if it was not broken. When the front desk was called she assured me she would have the maintenance person there immediately. I informed her we were going to eat in town and she said she would have him go on in and fix it. 2.5 hours later upon returning the seat had not been fixed. I called the front desk but no answer so I walked down. She was on her cell phone talking about rats returning to the hotel. She then had no concern at the fact no one had fixed the toilet. She stated we could use the one in the lobby. Which I said not acceptable. The person that she called to come look at the seat, supposedly again had zero clue what he was doing. I asked if he could just switch it out for another one, like the one in the lobby. Which he didn’t know. They stated there was not an open room. However, 30 minutes later a suite became available for one night only. So we had to move rooms downstairs for one night and then back up stairs the next morning. Not one time during our stay was an apology given nor was there any sort of discount given. Mind you the “suite” just had a tub. Nothing else. The bedding and floor were stained. Never staying here again. RUN!
Erin
Lưu trú 2 đêm vào Tháng 10, 2025