Khách sạn Helena West Side

"Property was as described/expected. We arrived at 7:02 and were charged the $25 late check-in fee. Although it did ask for guests to contact the office if arriving after 7 pm, we did not expect a less than 5 min. arrival time (with manager still in the locked office) to receive such inflexible treatment (we were told that the late fee was computer-based and could not be changed). We accepted this fee without any complaint. No kindness- strictly business."

"Had no issues with any staff interactions but it wasn't a very clean place. The room we got was poorly cleaned, the hotel has a musty smell and the pool had dirt and hair settled at the bottom. Very surprised by all the reviews saying this place is very clean."

"Nice and clean. Well situated."

"The first room had a terrible smell thankfully they were able to switch us to another room that was better and we spent the night and left very early in the morning The staff was OK at best. She was able to switch our rooms which was good."

"Stayed in room 122. They have a light shining right at the window and there is a loud wind noise 24/7 coming from behind the head board of the bed. Sounds like cracking your window on the interstate and the cab starts fluttering. Hard to enjoy a trip with no sleep for 2 nights. Wash machine was broke as well."

"Rooms were very clean and staff was super friendly."

"Great restaurant right next door!"

"Change all shower curtains"

"Staff is friendly. Family friendly"

"Unfortunately we were disappointed. We have been traveling for over a week and don’t generally stay in an hotel that costs this much, but thought we would treat ourselves. Originally, I called the hotel’s direct reservation line to book a room. Agent told me there was only one room available and it would be $400. I had looked on Expedia and saw the same room for $300. I told the agent that and she rudely said that on-line sites are not updated and proceeded to try to get me to book. I told her I...

"Pool and hot tub were out of commission."

"This was a memorable stay in a beautifully restored mansion with a delicious breakfast, interesting fellow travelers and breakfast conversation. The owner/hostess was friendly and accommodating."

"When we arrived, I tried running my card to pay and they said that I did not pay, even though I literally had the money on the card. I called my bank and they confirmed that the funds were pending and out. Receptionist insisted it was not paid and said that if we wanted to stay, we could pay cash for one night and the rest will go through the next day. He had made it a point to say, "you're safe, you don't have to worry, you drove so long" making us uncomfortable. We decided to leave to get...

"Check-in was quick and the employee was very friendly and helpful. The room was clean, air conditioner was working, beds were soft and a few different options for pillows. Having laundry on site was nice. There was no noise from other rooms."