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"This hotel has an amazing location but it stops there. Beds are extremely uncomfortable. The king bed is just two twin beds sandwiched together with a very uncomfortable seem in the middle. Mattresses are so old that the springs are gone. Hotel is dated and in need of upgrades. Moths flying around the halls and annoying cleaning staff that still knocks when you have do not disturb sign on. I saw a very fast moving insect in my bathroom on the last day. Would not recommend staying here. AC and fridge both very loud. Toilet runs. Not sure how this is even 4 star"

"Lovely staff! They make a very good breakfast and if you want to nob something at the end of the day they do some lovely pizzas at the bar. "

"Superb and well equipped room. Good bed and shower. Enormous TV. Checkin staff friendly and helpful. Great location for the airport."

"Clean comfortable room . A/c was fine . We did my have breakfast at the hotel."

"All was as it should be"

"A handy stay for flights from T4 at LHR and easy walk through connecting bridge to the terminal so keeps you dry in bad weather. Room was adequate but a little worn in places. Breakfast was good and a nice inclusion for all stays."

"Breakfast had an assortment of selections. "

"Ideal for terminal 5, great sports bar and food, would stay here again!"

"The room was nice & clean & very quiet! The lady on reception when we booked in was very friendly & lively! The breakfast had everything you want there, it was well cooked & fresh! Overall, a very pleasant stay!"