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"Tres bon hotel a quelques minutes des activites"

"When we first arrived, they gave us a room that wasn’t even similar to the one they showed here, it was horrible, and the cleanliness was terrible too. It was a drop of a yellow liquid on the toilet, hairs in the bathtub, the shower was filled with a black stuff (like they haven’t clean it in decades), the sofa was stained by idk what. Then we went to the reception and the staff was super friendly and changed us to another room. Finally, that room was the one posted here and was completely cleaned."

"Wonderful location and accommodations. Rooms well designed and comfortable!"

"Very friendly and helpful staff. Clean and well equipped room. Excellent view & property!"

"Amazing resort! Excellent staff, location great! Would stay here again for sure!"

"Amazing staff! Very clean room. Club lounge had some delicious food and some stunning views!"

"Great location and comfortable room near the Asashibashi and Prefectural Office monorail stations. Easy walking to Kokusaidori and to many izakayas. One tour operator picked us up in front of the hotel and another near the rail station. "

"Great location nice gym "

"We stayed in a club room. The check-in for club guests went really smoothly with friendly and courteous staff. While the welcome drink was definitely appreciated, it was important to our stay to have the facilities explained to us (closures/lounge times/offerings). Having said that, we experienced a challenge with language which complicated our understanding of what was available. The room was bright and well-appointed. The club lounge offered a great variety of food and beverages and clearly marked the foods which, as a guest with severe allergies, was extremely helpful. We had full days in Okinawa and found the removal of food at 19:00 each evening too early and inconvenient. We sought activity recommendations and transportation suggestions from the front desk. The staff tried to be helpful but they spoke little English and had to consult a book about activities and transportation. Given The Oriental’s status as a higher end international hotel, I would have expected a specific concierge position who would be well-versed in local activities and have multilingual skills. While the hotel is not on the beach, arranging drop-off and pick-up shuttle service to the beach and public transportation was easy and wait time was short. The hotel’s location is great if you are using public transportation to get to/from the airport and visit sights along the west coast if you don’t have a car. We didn’t rent a car and found public transportation very convenient. "