Khách sạn có hồ bơi tại Hetton, từ 3.150.060 ₫

"Lovely stay in a well equipped pod. We enjoyed our stay - except for the bed, which had a lumpy and too soft mattress."

"Clearly there’s a leadership issue at this hotel. The Staff were nice but clearly not well trained or motivated. Long check in line with no other staff available or skilled to attend the other checkin counter. An elderly couple needed help with bags but none of the Staff around offered. Same for us when leaving no one helped. There seems to be around 100 doors along each corridor which require manual open … why ? Bad for clients with bags but poor cleaning staff. Old smelly carpets. Dirty...

"Booked for parents to celebrate fathers 80th. Accomadated a last minute change to more accessible room and late afternoon food. They both really enjoyed stay and could not say enough about quality of staffing and overall experience!"

"Staff and room were lovely and the breakfast was excellent. Comfortable bed. There's some design flaws, for example you can't fill the kettle up at the sink without the water coming out as you try to extract it. Nothing major though. It's not that pet friendly. It would have been nice to have a drink in the bar but that would have meant leaving the dog in the car so we went somewhere else for a drink."

"Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so. Requested a refund as this was unacceptable to be put in a room with no working water. Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said...