Khách sạn có hồ bơi tại Highbridge, từ 2.114.853 ₫

"Check in very slow and after travelling 3 hours with elderly disabled parents, our room was not ready, which is understandable. But the only offer to get changed for a wedding was in the changing rooms a flight of stairs down or the toilets! The girl on reception was adamant there wasn’t any other option available and was very unconcerned of the needs for my disabled mother. Breakfast the next morning was also very poor and hardly any hot food left on the buffet. The disable room wet room was...

"Thank you to Sabrina the duty manager for responding to the issues we experienced positively and for taking ownership of them. She was a credit to the hotel, worked hard and clearly cared about the guest experience. Sabrina was also thoughtful as she knows the other issues we experienced (nothing to do with the hotel) following a recent visit to Mexico. We originally booked an accessible room. We did so purposefully because that room had a king sized bed. Unfortunately the room was tidy but was...

"Great for 1 night business stay"

"The hotel itself is excellent - great location and architecture. The cool atmosphere and aircon were welcoming on the hottest June day ever recorded in Cardiff! The facilities were great - including bedroom, bar and pool / spa. A couple of disappointments though. Guaranteed check-in from 3p.m. We arrived at 2.15 so went to the bar to wait. By 3.30 still no room, so after a lot of to-ing and fro-ing they eventually found us an upgrade. The breakfast - distinctly average for the price and...

"Disappointing stay - room was described as 'deluxe' but was on the small side and being up in the eaves of the roof meant one of us had to duck to get in and out of bed. No turn down / refresh on day 1, no waste bin, small but basic things - especially at the price paid. Staff although friendly, were difficult to find (only available via WhatsApp ??), reception never staffed. Overall a great a shame as the hotel has a beautiful setting and grounds. We wint be returning. "

"It was great. Kids loved the pool"

"Good service from staff overall. Only comment was slow to respond to calls in morning. Spa/massage excellent."

"Edward stood out as an exceptionally helpful member of staff. So informative, friendly and knowledgeable and nothing was too much trouble. He went above and beyond and we were very grateful as it was our first visit to Cardiff. We had a deluxe room which was very comfortable, executive lounge was an added bonus. Breakfast was amazing, plenty of of choice."