Find hotels in Hillcrest Heights, FL from 1.770.054 ₫

"Yes"

"I reserved a king bed room, but when I checked in, it smelled strongly of weed despite being labeled as a non-smoking room. I complained and, after about two hours, Richard at the front desk was helpful, but unfortunately he said there were no other king rooms available. He also mentioned they couldn’t assign that room to another guest, yet it was the only option offered to me. If I had been alone, I might have accepted it, but I was traveling with two toddlers, which made the situation much more difficult. Although he offered a refund, it was already 10 PM and my kids were tired and crying, so leaving wasn’t really an option. To make matters worse, the toilet was flooded, and the overall environment didn’t feel family-friendly. There were people outside playing loud music, barbecuing, and smoking weed. I don’t have anything against that, but it’s not the kind of place I would choose to stay with children. Overall, I would not return."

"Gran espacio, muy limpio excelente vista"

"There a bug on the bed. Room smells and the rugs are dirty .."

"First, there was no coffee nor breakfast provided. They could have, at least, a pot of coffee in the lobby. Front desk staff was very friendly and knowledgeable. When opening the room door, the curtain on the window was in shatters - ripped and torn. Immediately, we were concerned. It was quiet and we parked outside our room, very convenient. "

"Great!"

"The staff were amazing help and the room was super clean. The hotel was just clean and beautiful."

"Excellent "

"I had a very mixed experience at Rodeway Inn & Suites Winter Haven Chain of Lakes. The biggest issue was the cleanliness of the room—it did not meet basic expectations. Because of that, we didn’t feel safe or comfortable staying. We ended up only being there for about 3 hours just to rest briefly and let the kids enjoy the pool before deciding to leave and head back home. The pool area was actually decent and seemed to be one of the better-maintained parts of the property. However, I was also disappointed that the hotel advertises a free continental breakfast, which was not available during our stay. That felt misleading and should be clearly communicated. I do want to highlight that the front desk clerk was amazing—very professional, kind, and helpful. Honestly, they were the best part of the entire experience and handled everything with a great attitude. Overall, due to the condition of the room and the lack of advertised amenities, I wouldn’t stay here again, but I do appreciate the excellent customer service from the staff."