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"Mark was very accommodating and my room was really big and comfortable Water pressure very good for having a shower I only stayed 1 night but I know the area very well and the guest house is a short walk from most places in town but quiet and peaceful guest house location Penrith is a beautiful picture postcard town and very handy base for traveling to the Lake District I will certainly be booking again I didn’t stay for breakfast but the menu look delicious "

"Friendly welcome and service "

"Excellent stay. Surprised it was only 2 and a half star. Room was excellent and clean. All staff were so nice but a special shout out to Lauren (I hope I spelt that right) who was on her feet working and tidying from late at night and up working first thing in the morning. She went out of her way to make sure we had everything we needed and was a very nice lady to talk to always making sure we were settled and happy, and we only stayed for one night sadly. We will definitely come back soon. "

"We loved our stay here! The rooms were gorgeous, clean, nice tea and coffee and fresh milk. The most comfortable bed ever! We had a lovely meal and a drink on the terrace looking out over the river, it was bliss! Staff were helpful and friendly, breakfast was awesome, we had a great time, we'll definitely be back!"

"right from our arrival the staff were superb. My wife had recently been in hospital and we were not sure how she would be. We need not have worried, the staff, ALL staff could not have done more to look after her. Anything we required was seen to and our room was cleaned when it suited us, to fit in with rest periods that my wife needed.I have traveled worldwide but have never had service and care reaching such heights!! Absolutely wonderfull!!"

"Comfortable room friendly staff and good food. Breakfast was excellent "

"This stay is hard to evaluate, because it was uneven. It is an experience staying in a medieval castle. We wandered around the interior to see the rooms, with old paintings, suits of armour, etc., which was interesting. The staff upgraded us from servants quarters to a cottage. The cottage was modernized with a living room and wide screen tv, a bedroom, and bathroom with a tub and walk-in shower. This was all good except for the mouse we saw in the bedroom. We had dinner in the dining room, which was kind of worn down, definitely in need of an upgrade. The food was good but not great, and it was expensive. Service was passable, but simple things like providing a bread plate and a functional candelabra were not done. The meal was fair but this was not as good as it could have been. The staff did upgrade us and helped with the internet and tv, but he was not to be found after our check-in. We never got a tour or got to climb to the top of the tower. I made a mistake in booking by one day, but I recognized and corrected that error on the internet. I asked more than once if they would waive the penalty fee for having to cancel the original registration date and rebook the correct dates, and staff replied to my emails but never responded to my request to waive the fee. In the end we were charged a fairly hefty cancellation fee, which is pretty shabby treatment. It was interesting staying in a castle and the upgrade was great, but the place was just a bit “off.”"

"What a haven after my drive from Scotland - superbly welcoming staff and explanation of room upon my arrival - was a wonderful final night of my trip returning to Norfolk the next day - thanks to all staff !!"

"This Hotel building has soooo much character! It was a true delight and the staff were all so friendly and upbeat! Beth from the bar/dining room was especially fun with a great sense of humor! She made our stay even more enjoyable! Shebby (sp?), Waffi (sp?)) and Nevin (sp?)were also very fun and pleasant! We will never forget the wonderful three days that we spent here and can’t recommend this place enough! "