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Nhận xét về Hilton Tangier Al Houara Resort & Spa

5 out of 5
Hilton Tangier Al Houara Resort & Spa
KM 19.8 Route Nationale, Hjar Ennhal, Tangier-Assilah

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 113/183 nhận xét" "
Đánh giá 8 - Tốt. 26/183 nhận xét" "
Đánh giá 6 - Được. 21/183 nhận xét" "
Đánh giá 4 - Kém. 10/183 nhận xét" "
Đánh giá 2 - Tồi. 13/183 nhận xét" "

9,2/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Ayana

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
こんな素晴らしいホテルは中々ないです お部屋、施設、スタッフな対応 どれを取っても文句無しの五つ星ホテルです またここに来たいからモロッコに来ます
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Teddy, Nanterre

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024

6/10 - Được

mehdi, wpb

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

HASSAN ALI

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
didn't like the fact that my reserved room was not available upon my arrival at 19.00 hrs!,there was no apology from the manager I met!! Breakfast was chaotic ,staff friendly but not competent! liked the surrounding area, food at the Olivier was good, unfortunately it was my second not experience with the hotel, first one was in 2019.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Medoss, Chicago

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place for vacations
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Evgenia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly clean rooms and spacious will be visiting again
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Kelsey

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommend this hotel, it’s about a 20 min drive to the port of tangier. The staff was lovely and kind. The only thing I would complain about is the pricing at the bar. Moroccan mint tea was 60 MAD everywhere else is normally 15 MAD. And they never had tea in the buffet it was always empty. The buffet was amazing, lots of options. the resort is stunning, and big. Our room was always spotless. We also golfed at the resort there, it’s a very nice course. If I ever come back to tangier I will stay here 100 percent. Thanks for a wonderful stay Hilton.
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Sarah

Đi theo nhóm
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, quite, helpful nice staff, food was great, bathrooms were spotless, housekeeping everyday, thank you hotel grand Mogader Menara for making my vacation a success I will definitely use this hotel for my future staying in Marrakech
Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Abdulghani

Everything
Lưu trú 9 đêm vào Tháng 2, 2024
MARIAM BAHBAH trả lời vào 07/03/2024
Dear Mr. Abdulghani,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best regards

10/10 - Xuất sắc

Riduan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very beatiful hotel in quite area
Perfect stay , very beautiful Hotel
Lưu trú 1 đêm vào Tháng 2, 2024
MARIAM BAHBAH trả lời vào 07/03/2024
Dear Mr. Riduan,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best regards

10/10 - Xuất sắc

NABIL

Đi theo nhóm, Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was great and the staff were so professional. But the food may need some improvement.
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mr. Nabil,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.. Rest assured that your feedback in regards the food has been shared with the concerned head of department.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa

10/10 - Xuất sắc

Abdulghani

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 9 đêm vào Tháng 1, 2024
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mr. Abdulghani,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa

10/10 - Xuất sắc

Mona

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall beautiful property with friendly and professional staff, we really enjoyed our stay!
Lưu trú 2 đêm vào Tháng 12, 2023
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mrs. Mona,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa

8/10 - Tốt

Christophe

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mr. Christophe,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa

10/10 - Xuất sắc

NAYEEMUDDN

Lưu trú 3 đêm vào Tháng 11, 2023
MARIAM BAHBAH trả lời vào 25/12/2023
Dear Mr. Nayeemuddn,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation Manager

6/10 - Được

Khaled

Lưu trú 3 đêm vào Tháng 11, 2023
MARIAM BAHBAH trả lời vào 25/12/2023
Dear Mr. Khaled,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation Manager

6/10 - Được

Leah, Milwaukee

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We came back to this hotel after having stayed when it first opened four years ago and I’m not sure if it was the off season that contributed or just really not being well taken care of in the four years but the condition was really sad to see. So many broken doors, appliances, lights on balconies, ants and bugs everywhere - while the front desk was sorry they also stated this is to be expected during off season. I’m shocked that bugs would be part of an expectation during any season. No additional food options besides spaghetti and chicken nuggets, highly advise spending your money somewhere else. Just a big bust and will stay in Tangier proper next time with less of a pricey stay!
MARIAM BAHBAH trả lời vào 23/11/2023
Dear Mrs. Leah;Thank you for taking the time to share with us your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely disappointed to hear that we failed to do so.Please be assured that the concerned department is reviewing your comments to ensure they are used to improve our guest's experience and avoid such issues in the future.We hope you will consider staying with us in the future to make it up for you.Best regardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Rima

Lưu trú 1 đêm vào Tháng 11, 2023
MARIAM BAHBAH trả lời vào 11/11/2023
Dear Mrs. Rima;Thank you for taking the time to share your feedback. regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kindest Regards,Mariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Bela

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome location, Beautiful room .Very friendly and helpful staff. Would love to back again.
Lưu trú 1 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 11/11/2023
Dear Mrs. Bela,Thank you for taking the time to share your feedback. regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kindest Regards,Mariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Reda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Très belle et bon accueil. Le personnel est au petit soin et toujours present pour nous satisfaire.
Lưu trú 2 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 24/10/2023
Dear Mr. reda,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.Looking forward to welcome you back again in the nearest future.Kindest RegardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Nida

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The staff was amazing
Lưu trú 2 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 23/10/2023
Dear Mrs. Nida,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to our resort very soon.Kindest RegardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Iliass

Lưu trú 4 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 11/11/2023
Dear Mr. Iliass,Thank you for taking the time to share your feedback. regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kindest Regards,Mariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Amina

Lưu trú 3 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 19/10/2023
Dear Mrs. Amina,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to our resort very soon.Kindest RegardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Abdelali

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is great about the property. Big thanks to the Housekeeping staff who always smile when you walk by them.
Lưu trú 2 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 25/09/2023
Dear Mr. Abdelali,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureBest regardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

HAKAN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Magnifique comme chaque année
Lưu trú 7 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 17/09/2023
Dear Mr. Hakan,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureKindest regardsMariam BahbahGuest Relation Manager

2/10 - Tồi

Sonya

Khách đi công tác
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hôtel nul
Le pire hôtel que j’ai connu au Maroc. Pour une première fois sa sera la dernière aussi. Personnel à revoir surtout votre voiturier qui sert strictement à rien du tout. Fuite dans la salle de bain, prise qui ne marche pas, problème de verrou dans la chambre. Bref je ne recommande surtout pas cette hôtel. Et arrêter de vous comparez au Mazagan vous n’avez rien d’un hôtel de luxe.
Lưu trú 3 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 17/09/2023
Dear Mrs. Sonya,We would like to thank you for choosing Hilton Tangier AlHouara Resort and Spa and for taking time to review your experience with us.We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations.Looking forward to welcome you back for a future stay to make it up for you.Best regardsMariam BahbahGuest Relation Manager

8/10 - Tốt

paul

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ
Cockroach in bedroom
Lưu trú 2 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 11/09/2023
Dear Mr. Paul,We would like to thank you for choosing Hilton Tangier Al Houara Resort and Spa and for taking time to review you experience with us.We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations.Please be assured that your constructive remark has been taken into great consideration. We are looking forward to have the opportunity to restore your faith in our hotel and make it up for you.Best regardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Fariba, Braintree

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel! Concierge was helpful.
Lưu trú 4 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 07/09/2023
Dear Mrs. Fariba,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureKindest regardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Hmida

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
👍👍👍👍
Au top du début à la fin !!!
Lưu trú 6 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 31/08/2023
Dear Mr. Hmida,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureKindest regardsMariam BahbahGuest Relation Manager

8/10 - Tốt

Anass

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
2 eme fois au hilton hourra , super hôtel ,petit coin de paradis personel au petit soin , super piscine , infrastructure magnifique , seul bémol , le restaurant buffet du soir n’est pas top , pas beacoup de choix et la qualité n’est plus au rendez vous . Hôtel un peu loin de tout
Lưu trú 1 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 28/08/2023
Dear Mr. Anass,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kind RegardsMariam BahbahGuest Relations Manager

8/10 - Tốt

Ruth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 28/08/2023
Dear Mrs. Ruth,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kind RegardsMariam BahbahGuest Relations Manager

2/10 - Tồi

kyriacos

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
THE WORST CUSTOMER SERVICE OF ALL TIME!
Lưu trú 2 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 20/08/2023
Dear Mrs. Kyriacos,We would like to thank you for choosing Hilton Tangier Al Houara Resort and Spa, and for taking the time to review your recent stay with us, we deeply regret to read how much your experience was disappointing.Please believe that your feedback is important to us as it helps us improving our service and better meeting your expectations.We hope you will consider staying with us again.Best regards

10/10 - Xuất sắc

Amine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was amazing. Best service we had at a hotel in Morocco so far.
Lưu trú 3 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 20/08/2023
Dear Mr. Amine,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Hilton Al Houara Resort & Spa was an enjoyable one.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards

10/10 - Xuất sắc

Jan, Saint Laurent

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 30/07/2023
Dear Mr. Jan,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Abdelkarim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Séjour fantastique à Tanger
Séjour en famille fantastique. Personnel très sympathique et aux petits soins. Les équipements de l’établissement sont top. Le buffet du petit déjeuner est savoureux et fourni. Le personnel du Kids Club et Summer camp est super attentionné. Nous reviendrons.
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 30/07/2023
Dear Mr. Abdelkarim, Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Carsten Prof.

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Preis- Leistung bei den Getränken passt nicht. Sonst alles super
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 23/07/2023
Dear Mr. Carsten,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regards

6/10 - Được

Christina, Ridley park

Lưu trú 5 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 23/08/2023
Dear Mrs. Cristina,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Al Houara Resort & Spa.We are disappointed to hear that your stay was not as expected. your feedback is of paramount importance in ensuring that we continually deliver the service Hilton is renowned for. As a Company we strive towards exceeding our guests' expectations and we are therefore concerned to read that on this occasion we failed to do so.Looking forward welcoming you back in the nearest future to make it up for you.Best regards

2/10 - Tồi

ouiam

Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 27/07/2023
Dear Mrs. Ouiam,Thank you so much for taking the time to share with us your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We regret that you didn't have the comfortable, relaxing visit we strive to provide our valued guests.Looking forward to welcome you back for a future stay to make it up for youBest regards

10/10 - Xuất sắc

Syed

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel !
Lưu trú 4 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 12/07/2023
Dear Mr. Syed,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regards

10/10 - Xuất sắc

Ahmed

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a fabulous experience, definitely going back
Lưu trú 4 đêm vào Tháng 6, 2023
MARIAM BAHBAH trả lời vào 12/07/2023
Dear Mr. Ahmed,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regards

10/10 - Xuất sắc

Omer

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing time and experience
Amazing hotel. The staff were very nice and attended to every need. The aesthetics of the hotel were beautiful.
Lưu trú 4 đêm vào Tháng 6, 2023
MARIAM BAHBAH trả lời vào 21/06/2023
Dear Mr. Omer,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best RegardsMariam BahbahGuest Relation Manager

10/10 - Xuất sắc

Ramia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2023
MARIAM BAHBAH trả lời vào 31/05/2023
Dear Mrs. Ramia,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best Regards

6/10 - Được

ROSY

Đi cùng gia đình
Thích: Sạch sẽ
Lưu trú 6 đêm vào Tháng 5, 2023
MARIAM BAHBAH trả lời vào 27/05/2023
Dear Mrs. Rosy,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best Regards

10/10 - Xuất sắc

ayoub

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great work guys, I love this place definitely I’m coming back again. Thanks to Mona the concierge agent for the good organisational abilities
Lưu trú 2 đêm vào Tháng 5, 2023
MARIAM BAHBAH trả lời vào 06/05/2023
Dear Mr. Ayoub,Thank you for taking the time to share with us your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We are delighted to hear that your stay was a pleasant one.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We hope to have the pleasure of having you among us in the nearest future.Best Regards

8/10 - Tốt

Noreen

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property. Clean rooms. Only negative is the service provided at the buffet breakfast and buffet dinner at Argan restaurant— staff did not attend to tables to provide beverages; staff had to be asked repeatedly for basic drinks like water or coffee. Food often ran out before the closing of the buffet service. Rest of the hotel property was beautiful and amazing.
Lưu trú 3 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 05/05/2023
Dear Mrs.Noreen,Thank you for choosing Hilton Tangier Alhouara Resort & Spa for your recent stay.We are delighted that you like both our location, rooms! On the other hand, we are disappointed to hear that your stay was not as expected rest assured that your feedback has been shared with the concerned head of department for their prompt action.Looking forward to welcome you back to make it up for you.Best regards

10/10 - Xuất sắc

Rachid

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
6jours 5nuit l'impression d'être au paradis hotel magique propre et bien entretenu personnel au petit soin
Lưu trú 5 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 30/04/2023
Dear Mr. Rachid,Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team!We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love to have the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best Regards

10/10 - Xuất sắc

Jeffrey Tyrone

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exceptional property of which the architectural design and layout are what one envisions when thinking of Morocco. The staff -- front of house and back of house -- were all superb in carrying out their respective duties and the collective mission of the hotel.
Lưu trú 6 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 28/04/2023
Dear Mr. Tyrone,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcoming you back in the nearest futureKindest regards

6/10 - Được

Yassine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Simple and effective architecture. Beautiful hotel with a phenomenal golf course and golf training facility. We were however quite disappointed with the limited dining options. For a 5 star hotel a small dinner buffet as the only dinner option is not enough. In addition, the breakfast buffet was also fairly limited. A good benchmark for this hotel's standing would be the Hyatt Regency in Taghazout. Al Houara falls pretty short of that unfortunately. I would definitely come back to this resort but only for the golf. The prices for accommodation and food are not a good enough value in my opinion.
Lưu trú 1 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 28/04/2023
Dear Mr. Yassine,Please believe that your feedback is important to us as it helps us improving our service and better meeting your expectations.We understand what you encountered with the service can be upsetting; we will work hard to rectify the issues you noted.We hope to have the opportunity to welcome you again in the near future.Best regards

10/10 - Xuất sắc

M Tisir Otah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was amazing & highly recommended.
Lưu trú 2 đêm vào Tháng 3, 2023
MARIAM BAHBAH trả lời vào 26/03/2023
Dear Mr. Tisir,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcoming you back again in the nearest future.Kindest regards

4/10 - Kém

Nabaa

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I have had a poor guest experience in Hilton due to some scams such as we got told that there was a heated swimming pool but there was not. they told us there were no rooms next to each other. they wanted more money. we threatened to give a bad review and miraculously they had a room next to each other. they wanted 1000 euros deposit for a mini bar which did not exist. I did have some fun such as the parking attendant made me happy and on the beach near by there were quad bikes also the beach was beautiful. I also had fun doing the bungee jumping and additional activities. The pool was really dirty and room service clean the room with a dirty mop the bathroom and bedroom had spiders in it . The bathroom had a leaking hand bidet . Room service were slow but they were friendly ,welcoming as well there beds were comfy and there pillows .In the room they had a telephone but the button was stuck so I told room service to change it and air conditioning was good, the rooms were at a good size . I had a nice experience in there spa it was hot and relaxing they had a sauna and they had a jacuzzi and a hammam.
Lưu trú 7 đêm vào Tháng 2, 2023
MARIAM BAHBAH trả lời vào 21/02/2023
Dear Mrs. Nabaa,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.I would like to assure you that your feedback is of paramount importance in ensuring that we continually deliver the service Hilton is renowned for. As a Company we strive towards exceeding our guests' expectations and I am therefore concerned to read that on this occasion we failed to do so.We would like to apologize about the inconvenience caused during your previous stay , rest assured that your feedback will be shared with the concerned head of department for their prompt action.Looking forward to welcome you back again in the nearest future to make it up for you.Kindest regardsMariam BahbahGuest Relation Manager