KM 19.8 Route Nationale, Hjar Ennhal, Tangier-Assilah
Nhận xét
8,4
Rất tốt
Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 113/183 nhận xét" "
10 - Xuất sắc
113
Đánh giá 8 - Tốt. 26/183 nhận xét" "
8 - Tốt
26
Đánh giá 6 - Được. 21/183 nhận xét" "
6 - Được
21
Đánh giá 4 - Kém. 10/183 nhận xét" "
4 - Kém
10
Đánh giá 2 - Tồi. 13/183 nhận xét" "
2 - Tồi
13
9,2/10
Sạch sẽ
8,6/10
Nhân viên & dịch vụ
8,8/10
Tiện nghi, dịch vụ
9,0/10
Điều kiện & cơ sở vật chất nơi lưu trú
8,8/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Ayana
Đi cùng bạn đồng hành
26/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Teddy
Lưu trú 3 đêm vào Tháng 5, 2024
6/10 - Được
mehdi, wpb
Đi cùng gia đình và trẻ nhỏ
13/05/2024
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
mehdi
Lưu trú 1 đêm vào Tháng 5, 2024
6/10 - Được
HASSAN ALI
Khách đi công tác
12/05/2024
Thích: Sạch sẽ, tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
didn't like the fact that my reserved room was not available upon my arrival at 19.00 hrs!,there was no apology from the manager I met!! Breakfast was chaotic ,staff friendly but not competent! liked the surrounding area, food at the Olivier was good, unfortunately it was my second not experience with the hotel, first one was in 2019.
HASSAN ALI
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Medoss, Chicago
11/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place for vacations
Medoss
Lưu trú 3 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Evgenia
02/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly clean rooms and spacious will be visiting again
Evgenia
Lưu trú 1 đêm vào Tháng 5, 2024
10/10 - Xuất sắc
Kelsey
Đi cùng gia đình
01/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommend this hotel, it’s about a 20 min drive to the port of tangier. The staff was lovely and kind. The only thing I would complain about is the pricing at the bar. Moroccan mint tea was 60 MAD everywhere else is normally 15 MAD. And they never had tea in the buffet it was always empty. The buffet was amazing, lots of options. the resort is stunning, and big. Our room was always spotless.
We also golfed at the resort there, it’s a very nice course. If I ever come back to tangier I will stay here 100 percent. Thanks for a wonderful stay Hilton.
Kelsey
Lưu trú 2 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Sarah
Đi theo nhóm
24/04/2024
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, quite, helpful nice staff, food was great, bathrooms were spotless, housekeeping everyday, thank you hotel grand Mogader Menara for making my vacation a success I will definitely use this hotel for my future staying in Marrakech
Sarah
Lưu trú 5 đêm vào Tháng 4, 2024
10/10 - Xuất sắc
Abdulghani
25/02/2024
Everything
Abdulghani
Lưu trú 9 đêm vào Tháng 2, 2024
MARIAM BAHBAH trả lời vào 07/03/2024
Dear Mr. Abdulghani,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best regards
10/10 - Xuất sắc
Riduan
Đi cùng gia đình
18/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very beatiful hotel in quite area
Perfect stay , very beautiful Hotel
Riduan
Lưu trú 1 đêm vào Tháng 2, 2024
MARIAM BAHBAH trả lời vào 07/03/2024
Dear Mr. Riduan,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best regards
10/10 - Xuất sắc
NABIL
Đi theo nhóm, Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
28/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was great and the staff were so professional. But the food may need some improvement.
NABIL
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mr. Nabil,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.. Rest assured that your feedback in regards the food has been shared with the concerned head of department.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa
10/10 - Xuất sắc
Abdulghani
Khách đi công tác
15/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Abdulghani
Lưu trú 9 đêm vào Tháng 1, 2024
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mr. Abdulghani,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa
10/10 - Xuất sắc
Mona
Đi cùng gia đình và trẻ nhỏ
02/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall beautiful property with friendly and professional staff, we really enjoyed our stay!
Mona
Lưu trú 2 đêm vào Tháng 12, 2023
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mrs. Mona,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa
8/10 - Tốt
Christophe
29/12/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Christophe
Lưu trú 2 đêm vào Tháng 12, 2023
MARIAM BAHBAH trả lời vào 29/01/2024
Dear Mr. Christophe,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation ManagerHilton Tangier Al Houara Resort & Spa
10/10 - Xuất sắc
NAYEEMUDDN
28/11/2023
NAYEEMUDDN
Lưu trú 3 đêm vào Tháng 11, 2023
MARIAM BAHBAH trả lời vào 25/12/2023
Dear Mr. Nayeemuddn,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation Manager
6/10 - Được
Khaled
25/11/2023
Khaled
Lưu trú 3 đêm vào Tháng 11, 2023
MARIAM BAHBAH trả lời vào 25/12/2023
Dear Mr. Khaled,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kind Regards,Mariam BahbahGuest Relation Manager
6/10 - Được
Leah, Milwaukee
Đi cùng gia đình và trẻ nhỏ
23/11/2023
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We came back to this hotel after having stayed when it first opened four years ago and I’m not sure if it was the off season that contributed or just really not being well taken care of in the four years but the condition was really sad to see. So many broken doors, appliances, lights on balconies, ants and bugs everywhere - while the front desk was sorry they also stated this is to be expected during off season. I’m shocked that bugs would be part of an expectation during any season. No additional food options besides spaghetti and chicken nuggets, highly advise spending your money somewhere else. Just a big bust and will stay in Tangier proper next time with less of a pricey stay!
Leah
MARIAM BAHBAH trả lời vào 23/11/2023
Dear Mrs. Leah;Thank you for taking the time to share with us your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely disappointed to hear that we failed to do so.Please be assured that the concerned department is reviewing your comments to ensure they are used to improve our guest's experience and avoid such issues in the future.We hope you will consider staying with us in the future to make it up for you.Best regardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Rima
06/11/2023
Rima
Lưu trú 1 đêm vào Tháng 11, 2023
MARIAM BAHBAH trả lời vào 11/11/2023
Dear Mrs. Rima;Thank you for taking the time to share your feedback. regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kindest Regards,Mariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Bela
25/10/2023
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome location, Beautiful room .Very friendly and helpful staff. Would love to back again.
Bela
Lưu trú 1 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 11/11/2023
Dear Mrs. Bela,Thank you for taking the time to share your feedback. regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kindest Regards,Mariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Reda
Đi cùng gia đình
23/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
Très belle et bon accueil. Le personnel est au petit soin et toujours present pour nous satisfaire.
Reda
Lưu trú 2 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 24/10/2023
Dear Mr. reda,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.Looking forward to welcome you back again in the nearest future.Kindest RegardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Nida
Đi cùng gia đình
23/10/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
The staff was amazing
Nida
Lưu trú 2 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 23/10/2023
Dear Mrs. Nida,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to our resort very soon.Kindest RegardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Iliass
08/10/2023
Iliass
Lưu trú 4 đêm vào Tháng 10, 2023
MARIAM BAHBAH trả lời vào 11/11/2023
Dear Mr. Iliass,Thank you for taking the time to share your feedback. regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Kindest Regards,Mariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Amina
29/09/2023
Amina
Lưu trú 3 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 19/10/2023
Dear Mrs. Amina,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to our resort very soon.Kindest RegardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Abdelali
Đi theo nhóm
25/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is great about the property. Big thanks to the Housekeeping staff who always smile when you walk by them.
Abdelali
Lưu trú 2 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 25/09/2023
Dear Mr. Abdelali,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureBest regardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
HAKAN
Đi cùng gia đình
15/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Magnifique comme chaque année
HAKAN
Lưu trú 7 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 17/09/2023
Dear Mr. Hakan,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureKindest regardsMariam BahbahGuest Relation Manager
2/10 - Tồi
Sonya
Khách đi công tác
12/09/2023
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Hôtel nul
Le pire hôtel que j’ai connu au Maroc. Pour une première fois sa sera la dernière aussi. Personnel à revoir surtout votre voiturier qui sert strictement à rien du tout. Fuite dans la salle de bain, prise qui ne marche pas, problème de verrou dans la chambre. Bref je ne recommande surtout pas cette hôtel. Et arrêter de vous comparez au Mazagan vous n’avez rien d’un hôtel de luxe.
Sonya
Lưu trú 3 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 17/09/2023
Dear Mrs. Sonya,We would like to thank you for choosing Hilton Tangier AlHouara Resort and Spa and for taking time to review your experience with us.We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations.Looking forward to welcome you back for a future stay to make it up for you.Best regardsMariam BahbahGuest Relation Manager
8/10 - Tốt
paul
Đi theo nhóm
10/09/2023
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Không thích: Sạch sẽ
Cockroach in bedroom
paul
Lưu trú 2 đêm vào Tháng 9, 2023
MARIAM BAHBAH trả lời vào 11/09/2023
Dear Mr. Paul,We would like to thank you for choosing Hilton Tangier Al Houara Resort and Spa and for taking time to review you experience with us.We would like to extend our sincerest apologies for the difficulties you encountered during your recent visit and we are very sorry to read that your experience didn't meet your expectations.Please be assured that your constructive remark has been taken into great consideration. We are looking forward to have the opportunity to restore your faith in our hotel and make it up for you.Best regardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Fariba, Braintree
06/09/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel! Concierge was helpful.
Fariba
Lưu trú 4 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 07/09/2023
Dear Mrs. Fariba,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureKindest regardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Hmida
Đi cùng gia đình
30/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
👍👍👍👍
Au top du début à la fin !!!
Hmida
Lưu trú 6 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 31/08/2023
Dear Mr. Hmida,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest futureKindest regardsMariam BahbahGuest Relation Manager
8/10 - Tốt
Anass
Đi cùng gia đình
25/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
2 eme fois au hilton hourra , super hôtel ,petit coin de paradis personel au petit soin , super piscine , infrastructure magnifique , seul bémol , le restaurant buffet du soir n’est pas top , pas beacoup de choix et la qualité n’est plus au rendez vous . Hôtel un peu loin de tout
Anass
Lưu trú 1 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 28/08/2023
Dear Mr. Anass,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kind RegardsMariam BahbahGuest Relations Manager
8/10 - Tốt
Ruth
Đi cùng gia đình
25/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ruth
Lưu trú 3 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 28/08/2023
Dear Mrs. Ruth,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kind RegardsMariam BahbahGuest Relations Manager
2/10 - Tồi
kyriacos
Khách đi công tác
04/08/2023
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
THE WORST CUSTOMER SERVICE OF ALL TIME!
kyriacos
Lưu trú 2 đêm vào Tháng 8, 2023
MARIAM BAHBAH trả lời vào 20/08/2023
Dear Mrs. Kyriacos,We would like to thank you for choosing Hilton Tangier Al Houara Resort and Spa, and for taking the time to review your recent stay with us, we deeply regret to read how much your experience was disappointing.Please believe that your feedback is important to us as it helps us improving our service and better meeting your expectations.We hope you will consider staying with us again.Best regards
10/10 - Xuất sắc
Amine
Đi cùng gia đình
02/08/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was amazing. Best service we had at a hotel in Morocco so far.
Amine
Lưu trú 3 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 20/08/2023
Dear Mr. Amine,We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Hilton Al Houara Resort & Spa was an enjoyable one.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Best regards
10/10 - Xuất sắc
Jan, Saint Laurent
28/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Jan
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 30/07/2023
Dear Mr. Jan,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Abdelkarim
Đi cùng gia đình
27/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Séjour fantastique à Tanger
Séjour en famille fantastique.
Personnel très sympathique et aux petits soins.
Les équipements de l’établissement sont top.
Le buffet du petit déjeuner est savoureux et fourni.
Le personnel du Kids Club et Summer camp est super attentionné.
Nous reviendrons.
Abdelkarim
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 30/07/2023
Dear Mr. Abdelkarim, Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Carsten Prof.
22/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Preis- Leistung bei den Getränken passt nicht. Sonst alles super
Carsten Prof.
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 23/07/2023
Dear Mr. Carsten,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regards
6/10 - Được
Christina, Ridley park
14/07/2023
Christina
Lưu trú 5 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 23/08/2023
Dear Mrs. Cristina,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Al Houara Resort & Spa.We are disappointed to hear that your stay was not as expected. your feedback is of paramount importance in ensuring that we continually deliver the service Hilton is renowned for. As a Company we strive towards exceeding our guests' expectations and we are therefore concerned to read that on this occasion we failed to do so.Looking forward welcoming you back in the nearest future to make it up for you.Best regards
2/10 - Tồi
ouiam
07/07/2023
ouiam
Lưu trú 2 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 27/07/2023
Dear Mrs. Ouiam,Thank you so much for taking the time to share with us your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We regret that you didn't have the comfortable, relaxing visit we strive to provide our valued guests.Looking forward to welcome you back for a future stay to make it up for youBest regards
10/10 - Xuất sắc
Syed
Đi cùng gia đình và trẻ nhỏ
06/07/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel !
Syed
Lưu trú 4 đêm vào Tháng 7, 2023
MARIAM BAHBAH trả lời vào 12/07/2023
Dear Mr. Syed,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regards
10/10 - Xuất sắc
Ahmed
Đi cùng gia đình và trẻ nhỏ
30/06/2023
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a fabulous experience, definitely going back
Ahmed
Lưu trú 4 đêm vào Tháng 6, 2023
MARIAM BAHBAH trả lời vào 12/07/2023
Dear Mr. Ahmed,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guests' expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcome you back again in the nearest future.Kindest regards
10/10 - Xuất sắc
Omer
19/06/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing time and experience
Amazing hotel. The staff were very nice and attended to every need. The aesthetics of the hotel were beautiful.
Omer
Lưu trú 4 đêm vào Tháng 6, 2023
MARIAM BAHBAH trả lời vào 21/06/2023
Dear Mr. Omer,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best RegardsMariam BahbahGuest Relation Manager
10/10 - Xuất sắc
Ramia
29/05/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ramia
Lưu trú 2 đêm vào Tháng 5, 2023
MARIAM BAHBAH trả lời vào 31/05/2023
Dear Mrs. Ramia,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best Regards
6/10 - Được
ROSY
Đi cùng gia đình
22/05/2023
Thích: Sạch sẽ
ROSY
Lưu trú 6 đêm vào Tháng 5, 2023
MARIAM BAHBAH trả lời vào 27/05/2023
Dear Mrs. Rosy,Thank you for taking the time to share your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We would love the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best Regards
10/10 - Xuất sắc
ayoub
Đi cùng gia đình
06/05/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great work guys, I love this place definitely I’m coming back again. Thanks to Mona the concierge agent for the good organisational abilities
ayoub
Lưu trú 2 đêm vào Tháng 5, 2023
MARIAM BAHBAH trả lời vào 06/05/2023
Dear Mr. Ayoub,Thank you for taking the time to share with us your feedback regarding your previous stay at Hilton Tangier Alhouara Resort & Spa.We are delighted to hear that your stay was a pleasant one.We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We hope to have the pleasure of having you among us in the nearest future.Best Regards
8/10 - Tốt
Noreen
Đi cùng gia đình và trẻ nhỏ
02/05/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent property. Clean rooms. Only negative is the service provided at the buffet breakfast and buffet dinner at Argan restaurant— staff did not attend to tables to provide beverages; staff had to be asked repeatedly for basic drinks like water or coffee. Food often ran out before the closing of the buffet service.
Rest of the hotel property was beautiful and amazing.
Noreen
Lưu trú 3 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 05/05/2023
Dear Mrs.Noreen,Thank you for choosing Hilton Tangier Alhouara Resort & Spa for your recent stay.We are delighted that you like both our location, rooms! On the other hand, we are disappointed to hear that your stay was not as expected rest assured that your feedback has been shared with the concerned head of department for their prompt action.Looking forward to welcome you back to make it up for you.Best regards
10/10 - Xuất sắc
Rachid
Đi cùng gia đình
30/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Excellent
6jours 5nuit l'impression d'être au paradis hotel magique propre et bien entretenu personnel au petit soin
Rachid
Lưu trú 5 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 30/04/2023
Dear Mr. Rachid,Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team!We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We would love to have the opportunity to exceed your expectations and would like to invite you back to the resort very soon.Best Regards
10/10 - Xuất sắc
Jeffrey Tyrone
Đi cùng gia đình
27/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Exceptional property of which the architectural design and layout are what one envisions when thinking of Morocco. The staff -- front of house and back of house -- were all superb in carrying out their respective duties and the collective mission of the hotel.
Jeffrey Tyrone
Lưu trú 6 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 28/04/2023
Dear Mr. Tyrone,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcoming you back in the nearest futureKindest regards
6/10 - Được
Yassine
Đi cùng gia đình
27/04/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Simple and effective architecture. Beautiful hotel with a phenomenal golf course and golf training facility. We were however quite disappointed with the limited dining options. For a 5 star hotel a small dinner buffet as the only dinner option is not enough. In addition, the breakfast buffet was also fairly limited. A good benchmark for this hotel's standing would be the Hyatt Regency in Taghazout. Al Houara falls pretty short of that unfortunately. I would definitely come back to this resort but only for the golf. The prices for accommodation and food are not a good enough value in my opinion.
Yassine
Lưu trú 1 đêm vào Tháng 4, 2023
MARIAM BAHBAH trả lời vào 28/04/2023
Dear Mr. Yassine,Please believe that your feedback is important to us as it helps us improving our service and better meeting your expectations.We understand what you encountered with the service can be upsetting; we will work hard to rectify the issues you noted.We hope to have the opportunity to welcome you again in the near future.Best regards
10/10 - Xuất sắc
M Tisir Otah
Đi cùng gia đình
16/03/2023
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything was amazing & highly recommended.
M Tisir Otah
Lưu trú 2 đêm vào Tháng 3, 2023
MARIAM BAHBAH trả lời vào 26/03/2023
Dear Mr. Tisir,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.We are delighted that your stay with us was a pleasant one! We strive to exceed our guest's expectations and offer to all of them service from the heart, and we are extremely happy to hear that we succeed to do so during your stay.We are looking forward to welcoming you back again in the nearest future.Kindest regards
4/10 - Kém
Nabaa
Đi cùng gia đình và trẻ nhỏ
20/02/2023
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I have had a poor guest experience in Hilton due to some scams such as we got told that there was a heated swimming pool but there was not. they told us there were no rooms next to each other. they wanted more money. we threatened to give a bad review and miraculously they had a room next to each other. they wanted 1000 euros deposit for a mini bar which did not exist. I did have some fun such as the parking attendant made me happy and on the beach near by there were quad bikes also the beach was beautiful. I also had fun doing the bungee jumping and additional activities. The pool was really dirty and room service clean the room with a dirty mop the bathroom and bedroom had spiders in it . The bathroom had a leaking hand bidet . Room service were slow but they were friendly ,welcoming as well there beds were comfy and there pillows .In the room they had a telephone but the button was stuck so I told room service to change it and air conditioning was good, the rooms were at a good size . I had a nice experience in there spa it was hot and relaxing they had a sauna and they had a jacuzzi and a hammam.
Nabaa
Lưu trú 7 đêm vào Tháng 2, 2023
MARIAM BAHBAH trả lời vào 21/02/2023
Dear Mrs. Nabaa,Thank you so much for taking the time to share with us your feedback regarding your last stay at Hilton Tangier Alhouara Resort & Spa.I would like to assure you that your feedback is of paramount importance in ensuring that we continually deliver the service Hilton is renowned for. As a Company we strive towards exceeding our guests' expectations and I am therefore concerned to read that on this occasion we failed to do so.We would like to apologize about the inconvenience caused during your previous stay , rest assured that your feedback will be shared with the concerned head of department for their prompt action.Looking forward to welcome you back again in the nearest future to make it up for you.Kindest regardsMariam BahbahGuest Relation Manager