ヒロヤスさん、こんにちは。当ホテルをレビューしていただきありがとうございます。解決させていただきますので、ホテルに関する苦情をお知らせいただけますか。浅井純さんのチェックインが遅れましたが、当ホテルのせいでした。 しかし、私たちは謝罪し、浅井氏が対応する時間にレイトチェックアウトできるように部屋を確保することでその間違いを訂正しました。ホテルのチェックイン規定に従って、お部屋がチェックインされます。 ですので、浅井さんのようにレイトチェックアウトを続けることはできません。しかしながら、ご満足いただけなかったことをお詫び申し上げます。ご不便をおかけいたしますが、ご理解を賜りますようお願いいたします。改めて心より御礼申し上げます。

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future.

Thank you for choosing our hotel, and for taking the time to write a review! I am very pleased to hear that our staff made your stay pleasantBut I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attentionWe look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotelWe are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future.

Dear customer!Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. But we want to explain that our hotel uses 1 system for all the room in the hotel. So if your room doesn't have hot water, the remaining rooms will not have hot water.And the security checked the water in your room already. They're still always have hot water. And the room you book is Suite room, it's the same price with Suite room you stay now. We're sorry because can't change to the room you like. It depends on room availability, so we're so sorry. The last one, we want to say sorry to you because your bad experience. And we hope you understand our explainaton and sympathize with us.Thank you very much!

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Tak fordi du valgte vores hotel og havde et behageligt ophold her. Vi er meget glade for at have budt velkommen og betjent dig i den sidste tid. Det er dejligt, at du har kommenteret vores personale godt. Vi ser frem til at se og betjene dig igen i fremtiden.

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention

Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for choosing our hotel, and for taking the time to write a good review! We are so glad to hear that you enjoyed your stay here. We look forward to welcoming you back to our hotel in the future. Sincerely,

私たちのホテルを選んでくれてありがとう、そして良いレビューを書くために時間を割いてくれてありがとう！あなたがここでの滞在を楽しんだと聞いてとてもうれしいです。今後ともホテルへのご来店を心よりお待ちしております。 心から、

Dear Mr Shinobu, Thank you for choosing our hotel, and for taking the time to write a good review! We look forward to welcoming you back to our hotel in the future. Sincerely,

Thank you for your review

Dear Ms Misako Warmest greetings from us and thanks for your review.