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Nhận xét về Khách sạn Northern Charm

4 out of 5
Khách sạn Northern Charm
12 Lý Tự Trọng, P.Bến Nghé, Q.1, TP.Hồ Chí Minh

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 37/76 nhận xét" "
Đánh giá 8 - Tốt. 21/76 nhận xét" "
Đánh giá 6 - Được. 9/76 nhận xét" "
Đánh giá 4 - Kém. 1/76 nhận xét" "
Đánh giá 2 - Tồi. 8/76 nhận xét" "

8,0/10

Sạch sẽ

8,0/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

HIROYUKI

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good
Lưu trú 1 đêm vào Tháng 4, 2024
Cao Lan Ms trả lời vào 02/05/2024
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

6/10 - Được

MOTOMORI

Không thích: Sạch sẽ
Cleaning room everyday was not so good. There were no air-conditioning in Elevertor and hall to the room
Lưu trú 11 đêm vào Tháng 4, 2024
Cao Lan Ms trả lời vào 24/04/2024
Dear Valued Guest, Thank you for your feedback. It seems that the lack of air conditioning in the elevators and hallways has reduced your satisfaction with your daily housekeeping routine. Ensuring proper ventilation and temperature control is important for a comfortable experience. I will be meeting with management who will consider your input to improve conditions for all customersBest regards

10/10 - Xuất sắc

TANAKA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Cao Lan Ms DOSM trả lời vào 16/04/2024
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

YUKI

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Cao Lan Ms DOSM trả lời vào 01/04/2024
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

phuong

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Cao Lan Ms DOSM trả lời vào 01/04/2024
Dear Valued Guest, Thank you so much for posting your review here and for your business. Truly appreciate your nice review and score. We are delighted to be one of the best hotels you have stayed in. Thank you for your compliments. Of course, we look forward to your visit once again. Kind regards

10/10 - Xuất sắc

Alangkan

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I had a very pleasant time staying at the Northern Charm Hotel. 1.The room design is great with everything needed 2.The staff were very friendly and accommodating. 3.There were a variety of food and beverage options for breakfast. One minor downside is that there's a building right next to the room I stayed in so I didn't have a city view from the window. But this didn't take away from the overall positive experience I had.
Lưu trú 2 đêm vào Tháng 2, 2024
Cao Lan Ms DOSM trả lời vào 11/03/2024
Dear valued guest,Thank you for taking the time to share your feedback about your recent stay at the Northern Charm Hotel. We're delighted to hear that you had a very pleasant experience overall.We're thrilled that you found our room design to your liking and that it had everything you needed for a comfortable stay. It's also wonderful to know that our staff provided friendly and accommodating service throughout your visit.We understand that the lack of a city view from your room may have been a minor downside for you. Please accept our apologies for any inconvenience this may have caused. We always strive to provide the best possible experience for our guests, and we appreciate your understanding in this matter.Once again, thank you for choosing to stay with us at the Northern Charm Hotel. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,

8/10 - Tốt

Takeshi

Thích: Nhân viên & dịch vụ
Lưu trú 5 đêm vào Tháng 2, 2024
Cao Lan Ms trả lời vào 04/03/2024
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

YONGGYUN

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Cao Lan Ms | DOSM trả lời vào 19/02/2024
Dear Valued Guest, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Mr Paul, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

10/10 - Xuất sắc

Kappei

Lưu trú 2 đêm vào Tháng 1, 2024
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

8/10 - Tốt

Desmond

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
房間整潔,附近有好多日本餐廳。
Lưu trú 3 đêm vào Tháng 1, 2024
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, Thank you for your feedback! We're delighted to hear that you found the room clean and enjoyed the proximity to the Japanese restaurants nearby. Your satisfaction is our top priority, and we strive to provide a comfortable and convenient experience for all our guests. We hope to welcome you back again soon for another enjoyable stay. Best regards

10/10 - Xuất sắc

HIDEKI

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
快適な施設
ホーチミンへの訪問は今回2回目です。 こちらのホテルは初めてでしたが、素晴らしかったです。前回が少し残念なところだったので、良い方に期待を裏切ってくれました。 ハノイでもそうでしたが、オープン後に日が浅いところは概ね設備が良いところが多いようです。 部屋も十分に広く、設備も使いやすくとても快適でした。ルーフトップバーも広々としてて楽しい夜を過ごせました。 朝食だけ、若干お客の数がオーバーフロー気味で、1-2人客の席を増やすと良いと思います。 自分のように仕事で宿泊する人も多いようなので。
Lưu trú 1 đêm vào Tháng 1, 2024

2/10 - Tồi

Tommy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Got the worst room in the hotel. Hallway was hot and smelly. Do not trust the pictures in Expedia… it’s not the same as you check into the hotel. Thank God it’s only for one night.
Lưu trú 1 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Mr Tommy, We sincerely apologize for the experience you had during your stay with us. Sad to hear that you were unhappy with the room allocated to you and that the condition in the hallway was not up to our usual standards. Your feedback is invaluable to us and we will address these concerns with our team to ensure improvements are made.We truly appreciate your understanding and patience and we hope that despite this inconvenience, you can still find comfort during your stay. If there is anything else we can assist you with, please let us know.

8/10 - Tốt

PAK KIE VINCENT

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
I stayed at the Northern Charm Hotel from 12/19 until 1/8 and had a pleasant time. The staff made me feel welcome and were attentive; especially the front desk and housekeeping service were efficient. The rooms were spacious, and the location was really convenient, you can walk to many good restaurants, cafes, and spa shops in the Japanese town. The only thing that was a little annoying was some of the rooms were under renovation, which sometimes made my room a bit noisy in the morning. Having said that, if you get out early that wouldn’t be a big problem. I highly recommend this hotel to anyone visiting HCMC downtown.
Lưu trú 20 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Mr Vincent, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a pleasant stay at the Northern Charm Hotel and that our staff, particularly the front desk and housekeeping teams, contributed to making your visit memorable. Your kind words about our spacious rooms and convenient location in the Japanese town are greatly appreciated.We apologize for any inconvenience caused by the renovation noise during your stay. Please rest assured that we are continuously working to improve our facilities to enhance the overall experience for our guests.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to HCMC downtown. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Best Regards

10/10 - Xuất sắc

Sujeong

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

10/10 - Xuất sắc

Marie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The service was great, the room was clean, like our bed and the breakfast is the best. We enjoy our stay, definitely recommend.
Lưu trú 4 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us and that our service, cleanliness, and breakfast met your expectations. Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you back on your next visit. Best regards

10/10 - Xuất sắc

Francis

Lưu trú 4 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Mr Francis, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

8/10 - Tốt

IKUO

Lưu trú 3 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

JAE YONG

Lưu trú 6 đêm vào Tháng 12, 2023

10/10 - Xuất sắc

Yoshitaka

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Cost performance is good.
Lưu trú 4 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Minwoo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
New and clean room condition, excellent water pressure, free breakfast, fantastic view of the city, cheap price
Lưu trú 2 đêm vào Tháng 12, 2023
Cao Lan Ms | DOSM trả lời vào 05/12/2023
Dear Guest, We are delighted and appreciative of your positive feedback regarding your experience at our hotel. This serves as a great motivation for our dedicated staff to maintain and enhance the quality of our services.We are thrilled that you enjoyed the new and clean room condition, as well as the commendable water pressure. Providing complimentary breakfast and offering a fantastic view of the city are integral parts of the stay, and we are honored that you found these aspects pleasing.We always strive to keep our prices reasonable to provide the best value for our guests, and we are pleased that you acknowledge us as "affordable."We hope you will continue to choose our hotel for your future stays, and we look forward to serving you again. Sincere thanks and best wishes for your upcoming travels!Best regards

10/10 - Xuất sắc

HIROSHI

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
スタッフのホスピタリティが良い。清潔感ある。
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

2/10 - Tồi

Minwoo

Lưu trú 1 đêm vào Tháng 11, 2023
Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, Thank you so much for posting your review here and for your businessBest regards

2/10 - Tồi

Minwoo

Cao Lan Ms | DOSM trả lời vào 15/02/2024
Dear Valued Guest, Thank you so much for posting your review here and for your businessBest regards

2/10 - Tồi

Seung Goo

Lưu trú 2 đêm vào Tháng 11, 2023
Cao Lan Ms | DOSM trả lời vào 28/11/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

2/10 - Tồi

Seung Goo

Lưu trú 2 đêm vào Tháng 11, 2023
Cao Lan Ms | DOSM trả lời vào 28/11/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

2/10 - Tồi

Kenta

Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

YUTA

Lưu trú 2 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 27/10/2023
Dear Yuta, (Sir/Madam) Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

Amina

Lưu trú 2 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 21/10/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

YOSHIYUKI

Lưu trú 4 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 16/10/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

TAKESHI

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is suitable for long stay.
Lưu trú 13 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 14/10/2023
Dear Mr Takeshi, Thank you for sharing your feedback about your long-term stay with us! We're delighted to hear that you found this place suitable for an extended stay. Your satisfaction is a significant motivation for us.We always strive to provide the best service and a comfortable environment for our guests. If you have any requests or suggestions to enhance your experience, please don't hesitate to let us know. We are always ready to listen and serve you to the best of our abilities.Once again, thank you for choosing our accommodation for your long-term stay, and we look forward to serving you again in the future. Wishing you a memorable and comfortable stay!Best regards

8/10 - Tốt

VietNam

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, and cleanliness, and staff members always smile and are friendly.
Lưu trú 7 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 14/10/2023
Dear Valued Guest, We are delighted to hear that you are satisfied with the excellent location, cleanliness, and the friendly, always-smiling staff members at our hotel. Your satisfaction is a great motivator for us to maintain and improve our services daily. We truly appreciate your support and look forward to serving you again in the near future. If you have any further comments or suggestions, please feel free to share them with us. We are always listening and striving to meet your every need. Thank you for choosing our hotel, and we wish you a pleasant and enjoyable stay!Best Regards

10/10 - Xuất sắc

Iregi

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent place to stay, will definately boo
Lưu trú 2 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 14/10/2023
Dear Iregi (Sir/madam) It's wonderful to hear that you found our place to be excellent for your stay. We appreciate your positive feedback and look forward to hosting you again. If you have any specific requirements or preferences for your next booking, please don't hesitate to let us know. We're here to ensure your future stays are just as enjoyable. Thank you for choosing us!

8/10 - Tốt

Koichi

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 16/10/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

6/10 - Được

ian

Đi cùng bạn đồng hành
Thích: Sạch sẽ
We did really appreciate the pool on the 17th floor. It was lovely to be able to chill, usually completely by ourselves. The breakfast in the Panorama restaurant on the 16th floor was ok, but not wow. There was an omelette station, but we felt it catered more for Asian tastes. Staff were slow to replenish plates of fruit when it ran out, and the air conditioning failed to cool the restaurant sufficiently. The 17th floor comprises the Attic Bar, pool and seating. Approximately 2/3 of the space could be considered to be indoors, by virtue of the 18th floor above, and the rest is in the open air. What really annoyed us was that smoking was allowed anywhere on this level. Other small but annoying things were the miniscule containers of shower gel and shampoo provided. Given we were showering at least twice a day, for two fully grown adults there simply wasn't enough. The fridge in the room has a glass door with a light inside, which means that at night you have to cover it with a towel to stop it lighting up the room. The hotel does not have enough umbrellas for the number of guests on a wet Saigon evening. Other hotels we have stayed in provide one or even two in the room. Here the concierge has a limited supply. Overall we felt the hotel was aiming to cater for the Asian business market rather than Western tourists.
Lưu trú 5 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 14/10/2023
Dear Ian (Sir/Madam)Thank you for taking the time to share your feedback with us. We value your input and are grateful for the opportunity to address your comments.We are pleased to hear that you enjoyed the pool on the 17th floor and the serene atmosphere it provided. However, we regret to learn that your experience at the Panorama restaurant on the 16th floor did not meet your expectations. Your comments regarding the omelette station and service will be shared with our culinary and service teams to ensure improvements are made.Regarding the 17th floor, we apologize for any inconvenience you experienced due to the smoking policy. Your feedback is duly noted, and we will consider possible adjustments to enhance the overall experience for all guests.We appreciate your comments about the size of the toiletry containers, and we will evaluate the possibility of providing larger sizes to better accommodate our guests. Additionally, we will review the issue with the fridge in the room to address the inconvenience it may cause at night.We understand your concern about the availability of umbrellas, and we will work on increasing our stock to better serve our guests during rainy weather.Your feedback is valuable to us, and we aim to create an inclusive and accommodating environment for all our guests. While we do cater to a diverse clientele, we are committed to improving our services and amenities to meet the needs and expectations of all our guests.We hope that you would consider staying with us again in the future and provide us with another opportunity to make your stay more enjoyable. Thank you for choosing our hotel.Best regards

6/10 - Được

Bruce

Lưu trú 2 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 01/11/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

Bruce

Okay
Lưu trú 3 đêm vào Tháng 10, 2023
Cao Lan Ms | DOSM trả lời vào 10/10/2023
Dear Mr Bruce, Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

??

Lưu trú 1 đêm vào Tháng 9, 2023
Cao Lan Ms | DOSM trả lời vào 12/10/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

YI-HUA

Lưu trú 4 đêm vào Tháng 9, 2023
Cao Lan Ms | DOSM trả lời vào 09/09/2023
Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

Hideki

Thích: Tiện nghi, dịch vụ
非常に綺麗でマル。レシートを言わないともらえないのは問題。
Lưu trú 1 đêm vào Tháng 8, 2023
Cao Lan Ms | DOSM trả lời vào 08/09/2023
Dear Mr Hideki, お客様のご意見を共有いただき、ありがとうございます!私たちは、製品が美しく印象的だと感じていただけたことを嬉しく思います。領収書の発行に関する問題について、大変申し訳ございません。お手間をおかけし、誠に申し訳ございません。私たちはお客様の要望なしにも領収書をお渡しできるよう、サービスの改善に努めます。お客様の貴重なフィードバックは、私たちがより良いサービスを提供するための励みとなります。何かご要望やご意見がございましたら、どうぞお知らせください。将来的にもお客様にご利用いただけることを心よりお待ちしております

6/10 - Được

Younghoon

Lưu trú 5 đêm vào Tháng 8, 2023
Cao Lan Ms | DOSM trả lời vào 25/08/2023
Dear Valued Guest, Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

takeshi

Khách đi công tác
Thích: Tiện nghi, dịch vụ
サービス、部屋の広さ清潔さも良く、朝ごはんも美味しいです。
Lưu trú 4 đêm vào Tháng 7, 2023
Cao Lan Ms | DOSM trả lời vào 29/07/2023
親愛なる武さん、素晴らしいコメントとご提案をいただきまして誠にありがとうございます。 立地、朝食、お部屋などご満足頂けたご様子で大変嬉しく思います。 あなたがその努力にどれほど感謝したかを同僚に伝えます。 近い将来またお会いできることを願っています。 ありがとうございました。よろしくお願いします

2/10 - Tồi

NAOKI

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There are pests in the room
Lưu trú 5 đêm vào Tháng 7, 2023
Cao Lan Ms | DOSM trả lời vào 19/07/2023
Dear Mr Naoki, We apologize for the inconvenience caused by the presence of pests in your room. We take this matter very seriously, and we sincerely apologize for falling short of your expectations.Maintaining a clean and pest-free environment is of utmost importance to us. We have a rigorous pest control program in place, and we regularly conduct inspections to ensure the highest standards of cleanliness and guest comfort. It is disheartening to learn that we have not met these standards during your stay.We greatly appreciate you bringing this matter to our attention. Rest assured, we are taking immediate action to address the issue and rectify the situation. Our team is conducting a thorough investigation and implementing necessary measures to prevent such occurrences in the future.Once again, please accept our sincerest apologies. We value your feedback and assure you that we are committed to providing a pleasant and comfortable experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.warmest regards

10/10 - Xuất sắc

Moojin

Lưu trú 2 đêm vào Tháng 7, 2023
Cao Lan Ms | DOSM trả lời vào 19/07/2023
Dear Moojin San, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

8/10 - Tốt

DONGCHEOL

Lưu trú 2 đêm vào Tháng 7, 2023
Cao Lan Ms | DOSM trả lời vào 14/07/2023
Dear DONGCHEOL Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

Yasuyuki

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 11 đêm vào Tháng 6, 2023
Cao Lan Ms | DOSM trả lời vào 08/07/2023
Dear Yasuyuki San, Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

8/10 - Tốt

Ben

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 6, 2023
Cao Lan Ms | DOSM trả lời vào 08/07/2023
Dear Mr Ben, Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards

10/10 - Xuất sắc

Wei-Chieh

Lưu trú 1 đêm vào Tháng 6, 2023
Cao Lan Ms | DOSM trả lời vào 23/06/2023
Dear Wei Chieh, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

10/10 - Xuất sắc

Seung woo

Lưu trú 3 đêm vào Tháng 5, 2023
Cao Lan Ms | DOSM trả lời vào 23/05/2023
Dear Seung Woo, First of all, we would like to say thank you for choosing our hotel as your accommodation when you visit Sai Gon We are very thrilled to be rated at the highest score as everything is perfect and has met your expectations! We and the associates would be motivated by such a kind rating from you and we will keep moving forwards to make all guests satisfied.Thank you and have a great day

6/10 - Được

Takuro, Niza

Lưu trú 4 đêm vào Tháng 5, 2023
Cao Lan Ms | DOSM trả lời vào 06/06/2023
Dear Takuo, Dear Guest. Thank you so much for posting your review here and for your business. We are happy that you had a good experience with us.Best regards