Dear Tomoaki Wada,Thank you for sharing your experience regarding your recent stay with us. We appreciate your compliments in regarding to the facilities, cleanliness and breakfast made your stay come more enjoyable.In additional, we truly regret to learn that the size of the pool did not meet your expectation. Your comment has been well noted and will explore ways to enhance that experience. Rest assured that these issues will be addressed to enhance our service and better accommodate our valued guests.We appreciate your feedback and look forward to welcoming you back to our hotel in the near futureWarm regards,Truc Luong (Ms.)Front Office Supervisor.

Dear Vanessa, It is always delightful to receive such kind comments as yours. Our staff take pride in all they do to ensure that our guests stay is one that is memorable. I shall ensure that your kind comments are passed on to my great team here and that their service is duly recognized. We are looking forward to welcoming you back upon your next visit to Saigon. Have a good time! Warm regards, Truc Luong (Ms.)Front Office Supervisor.

Dear Freddy,Greetings from Silverland Yen Hotel. Thank you for taking the time to share your stay experience at our hotel. It will be an honor to share your wonderful review to the entire team and I believe it will give them a high motivation in providing an excellent service for our guest at all times. We all look forward to welcoming you again. Kind regards, Luan Ho (Mr.)Senior Guest Relation Officer.

Dear Ms. Ka Yee,Greeting from Silverland Yen Hotel! Thank you for sharing your experiences about your recent stay at our hotel. Thank you for complimenting our hotel on its beauty and enjoyed our pool at the roof top. However, We apologize for what happened that caused your stay to not be as expected. When we have checked your reservation and we learned that you booked a room with a king bed, we prioritized upgrading your room from Premier to Executive with the hope that you will have a wonderful experience. But unfortunately, this room didn't have 2 beds and we also didn't have a room with 2 beds at that time. We were sorry for that. Our staff has advised you about the extra bed surcharge, we apologize for not being flexible in handling your issue that make you unhappy when you stayed with our hotel.Once again, thank you for your positive and constructive comments. We hope to have the opportunity to welcome you back in the near future and demonstrate our commitment in delivering the service excellence.Warm regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Ms Vanessa,Thank you for choosing Silverland Yen hotel as your destination.It is wonderful to know that you enjoyed our location, our staff that made your stay more comfortable. Delivery the excellent services with heart always is the goal we force to achieve day by day, and your satisfaction is our reward of motivation. Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Warm regards,Luan Ho (Mr.)Senio Guest Relation Officer

Dear Mr. Anthony,Warmest greetings from Silverland Yen Hotel ! Thank you for taking to sharing your experiences during your stay.It is wonderful to know that you enjoyed our location, services, our staff and all facilities provided here. Delivery the excellent services with heart always is the goal we force to achieve day by day, and your satisfaction is our reward of motivation. Once again, thank you and on behalf of the team, we look forward to welcoming you back in the near future.Warm regards,Luan Ho (Mr.)Senio Guest Relation Officer

Dear Mr James,Thank you very much for sharing your positive experience on Expedia. We are very happy to learn that you had a fantastic time in our hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests. Once again, thank you for staying with us and your valuable feedback, we look forward to welcoming you back. Warm regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr. Roger,Thank you for sharing your experience regarding your recent stay with us. We’re delighted to hear you enjoyed the breakfast and found our staff great and very nice. However,on behalf of the entire team, we apologize for the inconvenience caused by some noisy from the gym and some issue which made your stay uncomfortable and did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.To better accommodate our visitors, I assure you that I will be looking into each point that you have made and try our best to fullfill our guests satisfaction. We appreciate your understanding and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr. Bhupinder,Warmest greetings from Silverland Yen Hotel! Thank you for taking your time to give us your valuable comment about your recent stay at our hotel.On behalf the entire team, we apologize for the inconvenience caused by the poor air condition makes your sleeping is not well. To better accommodate our visitors, we assure you that we will be looking into each point that you have made and try our best to fullfill our guests satisfaction. We appreciate your understanding and hope to have the chance to provide you with a more comfortable and enjoyable stay in the future.Best regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr Jeremy,Warmest greetings from Silverland Yen Hotel! Thank you for such a wonderful review about your recent stay at our hotel.We are thrilled to know that we met your expectation, and you were impressed with our hotel facilities and services. We are always committed to providing the highest quality of service and accommodation to each and every one of our guests. I will make sure that your compliments will be shared among our associates to motivate them to work hard and harder.I hope that we will have another chance to welcome you back to our hotel in the future. Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Jeremy, Greetings from Silverland Yen Hotel. Thank you for taking the time to share your stay experience at our hotel.Our pleasure to receive your compliment and positive feedback about your recent stay. We are looking forward to welcoming you back upon your next visit to Saigon. Have a good time! Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr. Danh,Thank you for sharing your feedback. Our pleasure to receive your positive feedback about your recent stay.We look forward to making your next stay even more magical than your recent stay, welcome back soon !Warm regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Deborah, Thank you for taking your time to share a wonderful review about your recent stay at Silverland Yen Hotel. We are thrilled to hear that you all enjoyed your stay with us.As we strive to provide the best services to meet our guest expectation. The team is most grateful for those compliments, so I will make sure that your compliments will be shared among our associates to motivate them to work hard and harder.Once again thank you for sharing your experience, we look forward to welcome you back in near future.Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Renee,Thank you for taking time to share us very positive feedback about your stay at Silverland Yen hotel.We thank for your compliments in regarding to the location, our breakfast and our staff that made your stay more comfortable.We look forward to making your next stay even more magical than your recent stay, welcome you back soon!Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Patricia,Thank you very much for sharing your positive experience on Expedia. We are very happy to learn that you had a fantastic time in our hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests.Once again, thank you for your valuable feedback, we look forward to welcoming you back on your next trip.Warm regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr. Wojciech,Thank you for taking your precious time to share your feedback regarding your recent stay with us. We would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.Once again, thank you for your valuable feedback. We hope that we will have the opportunity of welcoming you back to our property in the near future.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Scott, Thank you for taking your precious time to share your feedback regarding your recent stay with us. Our pleasure to receive your compliment and positive feedback about your recent stay. We look forward to welcoming you back on your next trip. Thank you for choosing our hotel and we can't wait to host you again in the future.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Ms. Mayumi,Cảm ơn Ms. Mayumi, thank you very much for sharing your positive experience on Expedia. We are very happy to learn that you had a fantastic time in our hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests.Once again, thank you for staying with us and your valuable feedback, hopefully we will once again have the opportunity of welcoming you back to our hotel in the near future.Best regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Ian,Thank you for choosing Silverland Yen hotel as your destination. We thank for your compliments in regarding to our location and staffs that made your stay more comfortable. However, we would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.Once again, thank you for your valuable feedback. We look forward to making your next stay even more magical than your recent stay, welcome you back soon!Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Mathew,Thank you for taking your precious time to review such a positive comment about our hotel on Expedia.I am very happy to learn that you did enjoyed your stay at Silverland Yen Hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests.I do hope to see you soon on your next arrival.Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Desmond,Thank you very much for staying with us at Silverland Yen hotel.We are very appreciated your nice feedback on Expedia. We're glad to know that you found our hotel as a fantastic hotel with good location and the infinity pool was a lovely way of spending the late afternoon or early evening. Many thanks again and we look forward to welcoming you back.Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Kazuhiro,Thank you for taking time to share us very positive feedback about your stay at Silverland Yen hotel. We are very appreciated your nice feedback on Expedia. We look forward to making your next stay even more magical than your recent stay, welcome back soon!Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Makoto,Thank you for taking your precious time to share your feedback regarding your recent stay with usWe are happy and proud to know you had been enjoyed your time with us. The team is always strive to deliver outstanding products and professional services as local experiences, and your satisfaction is a reward for all of us.Once again, thank you for your valuable feedback. We hope that we will have the opportunity of welcoming you back to our property in the near future.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Mr Edgar,Thank you for taking your time to share a wonderful review with us.I am so pleased to hear that you enjoyed your stay recently. It will be an honor to share your wonderful review to the entire team and I believe it will give them a high motivation in providing an excellent service for our guest at all times.We wish you a great journey and hope to visit us again when you back to Ho Chi Minh city.Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Nitten,Thank you very much for sharing your positive experience on Expedia. We are very happy to learn that you had a fantastic time in our hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests. Once again, thank you for staying with us and your valuable feedback, we look forward to welcoming you back. Warm regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Anne,Thank you for choosing Silverland Yen hotel as your destination.We thank for your compliments in regarding to our location and staffs that made your stay more comfortable. However, we would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.We look forward to making your next stay even more magical than your recent stay, welcome you back soon!Best Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Irene,Thank you for taking your precious time to share your feedback regarding your recent stay with us. We thank for your compliments in regarding to our property, breakfast and our staffs that made your stay more comfortable. However, we would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.Once again, thank you for your valuable feedback. I do hope that we will have another chance to bring you another fantastic stay in Ho Chi Minh.Warm regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Susan,Thank you for taking time to share us very positive feedback about your stay at Silverland Yen hotel. We thank for your compliments in regarding to the location and our breakfast that made your stay more comfortable.We look forward to making your next stay even more magical than your recent stay, welcome you back soon!Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Chelsea,Thank you for choosing Silverland Yen hotel as your destination. We thanks for your compliments in regarding to our property and staffs who made your stay come more enjoyable.We wish you a great journey and hope to visit us again when you back to Saigon.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Sayaka,Thank you for choosing Silverland Yen hotel for your destination.Our pleasure to receive your compliment and positive feedback about your recent stay.I do hope that we will have another chance to bring you another fantastic stay in Ho Chi Minh City.Kind regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. David,Thank you very much for sharing your positive experience on Expedia. We are very happy to learn that you had a fantastic time in our hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests.Once again, thank you for your valuable feedback, we look forward to welcoming you back on your next trip.Best regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Mark,Thank you for taking your precious time to share your feedback regarding your recent stay with us. We are please to know you had been enjoyed your time and have a memorable experiences for all services provided. We thank for your compliments in regarding to our breakfast, our afternoon tea, the location and our staff that made your stay more comfortable. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests.Once again, thank you for your valuable feedback. Hopefully, we will once again have the opportunity of welcoming you back to our property in the near future.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Viet,Thank you for taking your precious time to review such a positive comment about our hotel on Expedia.We are please to know you had been enjoyed your time and have a memorable experiences for all services provided.We look forward to the possibility of welcoming you back for another enjoyable stay.Best regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Soon Hyung,Thank you for staying with us and review us on Expedia.Our pleasure to receive your positive feedback about your recent stay.Hopefully we will once again have the opportunity of welcoming you back to our property in the near future.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Rana,Thank you very much for sharing your positive experience on Expedia. We are very happy to learn that you had a fantastic time in our hotel. I will pass your compliments to our staff who work very hard everyday to bring valuable experience to all hotel guests.Once again, thank you for your valuable feedback, we look forward to welcoming you back on your next trip.Best regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms. Dominika,Thank you for choosing Silverland Yen hotel as your destination.We thank for your compliments in regarding to the location, our breakfast and afternoon tea that made your stay come more enjoyable. We wish you a great journey and hope to visit us again when you back to Saigon.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Ms. Maria,Thank you for choosing Silverland Yen hotel for your destination.Our pleasure to receive your compliment and positive feedback about your recent stay.I do hope that we will have another chance to bring you another fantastic stay in Ho Chi Minh City.Kind regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Micheal,Thank you for taking time to share us very positive feedback about your stay at Silverland Yen hotel.We thank for your compliments in regarding to the location that made your stay more comfortable.We look forward to making your next stay even more magical than your recent stay, welcome you back soon!Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Mr/Ms Kaylin,Thank you for taking your precious time to share your feedback regarding your recent stay with us.We thanks for your compliments in regarding to the location that made your stay more comfortable. However, we would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement. Hopefully we will once again have the opportunity of welcoming you back to our property in the near future.Regards,Luan Ho (Mr)Senior Guest Relation Officer

Dear Calvin,Thank you for sharing your feedback.Our pleasure to receive your positive feedback about your recent stay.We look forward to making your next stay even more magical than your recent stay, welcome back soon !Regards,Luan Ho (Mr.)Senior Guest Relation Officer

Dear Naveed, Thank you for such a wonderful review about your stay at our hotel.We are please to know you had been enjoyed your time and have a memorable experiences for all services provided.Hopefully we will once again have the opportunity of welcoming you back to our property in the near future.Regards, Luan Ho (Mr.)Senior Guest Relation Officer

Dear Sheri,Thank you for taking your precious time to share your feedback regarding your recent stay with us.We thanks for your compliments in regarding to the location and our staff that made your stay more comfortable. However, we would like to apologize for some issues which did not meet your expectation. Please note that your feedback will be shared to concerned department for better improvement.Hopefully we will once again have the opportunity of welcoming you back to our property in the near future. Regards, Luan Ho (Mr.) Senior Guest Relation Officer.

Dear Mr. Kenji,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a pleasant 3-night stay at our city hotel.We are delighted to receive your positive comments regarding your experience and the team’s services. It is rewarding to read your note in connection to the delivered services and how it is contributed to make your stay comfortable and enjoyable, your comment will be shared with them.Thank you for considering us for your future visits to Saigon. We look forward to welcoming you back, and please feel free to let us know if there's anything specific you'd like for your next stay.Best regards,Mai Ngo (Ms.)Operation Manager

Dear Meng Jiunn,Thank you for taking the time to share your feedback regarding your recent stay with us.Our pleasure to receive your feedback about your recent stay.We look forward to making your next stay even more magical than your recent stay, welcome you back soon!Regards, Luan Ho (Mr.)Senior Guest Relation Officer