8/10 - Tốt
Joanne
06/03/2026
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A lovely holiday with fantastic staff, but let down by departure day.
Our recent stay here was genuinely lovely, largely thanks to the fantastic staff who were incredibly friendly and helpful throughout our entire trip. The accommodation was excellent, the food was great, and the amenities were generally very good. If you are travelling with family, the kids' club is absolutely fantastic.
If you like to work out while away, be aware that the fitness/gym facility is quite poor. The space is very limited, and there is a distinct lack of weight training equipment available.
Unfortunately, our day of departure really put a dampener on the trip. We asked to keep our room for a short while to wash and change before our flight, but we were refused because "new clients were arriving." Given that a large portion of the hotel's guests travel from the UK, the flight schedules meant it was highly unlikely new arrivals would be needing our specific room while we were still on the property. It gave us the distinct impression that the hotel was only interested in keeping new arrivals happy at the expense of departing guests.
Eventually, we were provided with a courtesy room to wash in, but the state of it was awful. It had a bad smell and was left in a total mess, complete with empty bottles and a huge pile of wet towels left behind.
We had a beautiful holiday, but the way we were treated on departure day was a very disappointing end to an otherwise great holiday
Joanne
Lưu trú 7 đêm vào Tháng 2, 2026
