Khu BBQ/picnic

Nhận xét về Regency Inn Hondo

2 out of 5
Regency Inn Hondo
401 Hwy 90 E, Hondo, TX

Nhận xét

6,8
Đánh giá 10 - Xuất sắc. 74/290 nhận xét" "
Đánh giá 8 - Tốt. 71/290 nhận xét" "
Đánh giá 6 - Được. 59/290 nhận xét" "
Đánh giá 4 - Kém. 45/290 nhận xét" "
Đánh giá 2 - Tồi. 41/290 nhận xét" "

6,8/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,2/10

Tiện nghi, dịch vụ

6,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

6,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Larry

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thought the trains and highway noise would be a problem but they weren’t. The bed was comfy. Clean and no complaints. Nice coffee shop and a Starbucks just a block away.
Lưu trú 1 đêm vào Tháng 4, 2024
Rick trả lời vào 22/04/2024
Dear guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Regency Inn Hondo and that the noise from the trains and highway did not pose a problem for you. It's fantastic to know that you found the bed comfortable and that your room met your expectations in terms of cleanliness. We take great pride in providing a clean and comfortable environment for our guests.We are also pleased to hear that you enjoyed the convenience of having a nice coffee shop nearby and a Starbucks just a block away. We always aim to provide our guests with a variety of options for dining and amenities in the surrounding area.Thank you for choosing to stay with us at Regency Inn Hondo. We hope to have the pleasure of welcoming you back again in the future!

8/10 - Tốt

Christopher

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
It was ok thought it had a built in stove but I guess that's in the off
Lưu trú 2 đêm vào Tháng 3, 2024
Hondo Regency Management Team trả lời vào 29/03/2024
Thank you for sharing your feedback with us. We appreciate your rating of 4 out of 5 and your comments regarding your recent stay at Hondo Regency.We are glad to hear that you found your experience to be satisfactory overall. We apologize for any confusion regarding the availability of a built-in stove in your room. We will review our room descriptions to ensure that all amenities are clearly communicated to our guests.Your feedback is important to us as we strive to provide the best possible experience for all our guests. If there are any other aspects of your stay that you would like to discuss or if there is anything we can do to improve your experience in the future, please feel free to reach out to us directly.Thank you for choosing Hondo Regency. We hope to have the opportunity to welcome you back for another stay and exceed your expectations.Warm regards,Hondo Regency Management Team

10/10 - Xuất sắc

Dian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Nice place to rest when driving all day. Quite and clean.
Lưu trú 1 đêm vào Tháng 3, 2024
Rick P trả lời vào 29/03/2024
We want to express our gratitude for taking the time to share your feedback with us. Your perfect rating of 5 out of 5 and your kind words about your recent stay at Hondo Regency mean a lot to us.We are thrilled to hear that you found our hotel to be a nice place to rest after a long day of driving. Providing a quiet and clean environment for our guests to relax and rejuvenate is a top priority for us, and we are delighted that we were able to meet your expectations in this regard.Your feedback is greatly appreciated by the entire team at Hondo Regency. We are committed to maintaining high standards of cleanliness and comfort to ensure that all our guests have a pleasant stay.Thank you for choosing Hondo Regency for your accommodation needs. We look forward to welcoming you back in the future and providing you with another excellent experience.Warm regards,Hondo Regency Management Team

8/10 - Tốt

James N

Lưu trú 1 đêm vào Tháng 2, 2024
Rick P trả lời vào 29/03/2024
Thank you for taking the time to share your feedback with us. We appreciate your rating of 4 out of 5 for your recent stay at Hondo Regency.Your input is valuable to us as we continuously strive to improve and enhance the experience we offer to our guests. If there are any specific areas where you believe we can make further improvements or if you have any suggestions for us, please feel free to share them with us.We are glad to hear that you chose Hondo Regency for your stay, and we hope that you had a comfortable and pleasant experience overall. Your satisfaction is important to us, and we will take your feedback into consideration as we work to provide the best possible service to our guests.Thank you once again for choosing Hondo Regency. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,Hondo Regency Management Team

10/10 - Xuất sắc

Glenroy

Khách đi công tác
Thích: Tiện nghi, dịch vụ
Great every time
Lưu trú 3 đêm vào Tháng 2, 2024
Rick trả lời vào 21/02/2024
Thank you for your positive feedback! We are delighted to hear that you have had great experiences with us at Hondo Regency Inn in the past. Providing exceptional service and comfortable accommodations to our guests is always our top priority, and we are thrilled to know that we have met your expectations consistently.Your continued support and loyalty mean a great deal to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there is anything specific you would like to share or any special requests for your next visit, please do not hesitate to let us know. We are here to ensure that you have a wonderful and memorable experience each time you stay with us.Thank you for choosing Hondo Regency Inn, and we can't wait to have you back with us soon!

2/10 - Tồi

Richard

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was small and sparsely furnished. We had allergy issues until we left the room. I have stayed there several times over the past 25 years but this is the last time.
Lưu trú 1 đêm vào Tháng 12, 2023
Rick trả lời vào 10/02/2024
We sincerely apologize for the experience you had during your recent stay at Hondo Regency Inn. Providing a comfortable and welcoming environment for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.Your feedback is extremely important to us, and we take your concerns seriously. We will thoroughly investigate the issues you've raised regarding the room's size, furnishings, and the allergy issues you encountered. Our goal is to address these matters promptly and make the necessary improvements to prevent similar issues from occurring in the future.We value your loyalty as a long-time guest, and we are truly disappointed to hear that this experience has led you to reconsider future stays with us. We hope you will allow us the opportunity to regain your trust and demonstrate the high standards of hospitality that we strive to uphold.Please feel free to reach out to our management team directly so that we can further discuss your experience and work towards a resolution. Your satisfaction is important to us, and we would appreciate the chance to make amends. Thank you for taking the time to share your concerns, and we hope to have the opportunity to welcome you back in the future.

4/10 - Kém

Ron and Jill

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unique driveway condition with WW1 foxhole and mini lake.
Lưu trú 2 đêm vào Tháng 2, 2024
Rick trả lời vào 08/02/2024
Thank you for bringing this to our attention. At Hondo Regency Inn, we strive to provide a comfortable and enjoyable experience for all our guests. We understand that unique driveway conditions can arise, and we are committed to addressing them promptly and effectively.We will assess the situation and take appropriate measures to ensure the safety and convenience of our guests. Your feedback is valuable to us, and we appreciate your understanding as we work to resolve this matter. If there's anything else we can do to enhance your stay, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn, and we look forward to serving you.

10/10 - Xuất sắc

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 1, 2024
Rick trả lời vào 01/02/2024
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience at Hondo Regency Inn. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a 5-star experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!

10/10 - Xuất sắc

Maryjo

quiet, nice room, old linens, and bedding ..
Lưu trú 1 đêm vào Tháng 1, 2024
Rick trả lời vào 12/01/2024
Thank you for providing your feedback. We're pleased to hear that you enjoyed a quiet and nice room during your stay at Hondo Regency Inn. We appreciate your high rating and the positive aspects of your experience.We also take note of your comments regarding the linens and bedding. Your feedback is important to us, and we will use it to improve the quality of our accommodations.We hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!

10/10 - Xuất sắc

Eugenio

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
Rick trả lời vào 12/01/2024
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience at Hondo Regency Inn. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a 5-star experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!

10/10 - Xuất sắc

John, sulphur

Lưu trú 1 đêm vào Tháng 12, 2023
Rick trả lời vào 01/02/2024
Thank you for the excellent rating! We're thrilled to hear that you had a wonderful experience at Hondo Regency Inn. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a 5-star experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!

8/10 - Tốt

John, sulphur

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient, friendly staff
Lưu trú 1 đêm vào Tháng 11, 2023
Rick trả lời vào 28/11/2023
We're thrilled to hear that you found your experience at Hondo Regency Inn to be convenient and that you encountered friendly staff during your stay. Providing a welcoming and accommodating environment for our guests is our top priority, and we're glad to hear that our team's efforts made a positive impact.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can do to enhance your experience, please feel free to let us know. Thank you for choosing Hondo Regency Inn!

6/10 - Được

Jane

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It’s just 1 night
Beds are very stiff with no box spring and old flat pillows. Very friendly staff
Lưu trú 1 đêm vào Tháng 11, 2023
Rick trả lời vào 20/11/2023
Thank you for sharing your feedback about your recent stay at Hondo Regency Inn. We apologize if the beds were not to your preference and if the pillows did not meet your expectations. We understand that comfort is essential for a good night's sleep, and we will take your comments into consideration as we continue to improve our accommodations.On a positive note, we are glad to hear that our staff was friendly and provided you with a pleasant experience. We strive to offer excellent customer service, and it's always rewarding to receive positive feedback about our team.Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. If there is anything else we can do to enhance your future stays or if you have any specific requests or concerns, please feel free to let us know. We hope to have the opportunity to welcome you back and provide you with an improved experience.

6/10 - Được

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Typical lower priced motel except lady at the desk was English and helpful.
Lưu trú 1 đêm vào Tháng 11, 2023
Rick trả lời vào 25/11/2023
Thank you for taking the time to share your feedback about your recent stay at Hondo Regency Inn. We appreciate your comments about the helpfulness of our staff at the front desk. Providing excellent customer service is important to us, and we are delighted to hear that you had a positive interaction with our team member.We understand that each guest has unique preferences and expectations, and we appreciate your input regarding the overall experience. We are constantly working to improve our facilities and services, and your feedback is valuable to us as we strive to enhance the guest experience.If there are specific areas where you believe we can make improvements, we would welcome any additional feedback you may have. Your comments will assist us in our efforts to provide a better experience for our guests.Thank you for choosing Hondo Regency Inn, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to assist you, please don't hesitate to reach out to us.

10/10 - Xuất sắc

Randy

Lưu trú 1 đêm vào Tháng 11, 2023
Rick trả lời vào 27/12/2023
Thank you very much for your excellent rating! We're thrilled to hear that you had a wonderful experience at Hondo Regency Inn. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a 5-star experience. We appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing Hondo Regency Inn!

8/10 - Tốt

Denise

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Place was quiet and staff very friendly.
Lưu trú 7 đêm vào Tháng 10, 2023
Rick trả lời vào 23/10/2023
Dear Guest,Thank you for choosing Hondo Regency Inn and for providing us with your feedback. We appreciate your positive rating of 4 out of 5 and are glad to hear that you found our place quiet and our staff friendly.Maintaining a peaceful and comfortable environment for our guests is important to us, and we're pleased that we met your expectations in this regard. We'll make sure to pass along your kind words to our staff, as they work hard to ensure that our guests feel welcomed and well taken care of.If you have any further suggestions or comments that could help us improve our services, please feel free to share them with us. We value your input as we continually strive to enhance our guests' experiences.Thank you once again for your feedback. We hope to have the pleasure of welcoming you back to Hondo Regency Inn in the future and providing you with an even better stay.Best regards,Management TeamHondo Regency Inn

4/10 - Kém

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
So so stay
Lưu trú 1 đêm vào Tháng 10, 2023
Rick trả lời vào 22/10/2023
Dear Guest,Thank you for choosing Hondo Regency Inn and for sharing your feedback with us. We apologize that your stay was not up to your expectations and that you rated it as a 4 out of 10.We value your feedback and would greatly appreciate it if you could provide us with more details about your experience. Understanding the specific areas where we fell short will help us identify opportunities for improvement and ensure that we address any issues promptly.If there is anything we can do to make it right or if there are any specific concerns you would like to discuss, please do not hesitate to reach out to our management team. We are here to listen and address your concerns.Thank you for bringing your concerns to our attention. We hope to have the opportunity to improve your impression and provide you with a better experience in the future.Best regards,Management TeamHondo Regency Inn

10/10 - Xuất sắc

bill

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk lady very helpful
Lưu trú 1 đêm vào Tháng 9, 2023
Rick trả lời vào 22/10/2023
Dear Guest,Thank you for choosing Hondo Regency Inn and for your excellent rating of 5 out of 5! We're thrilled to hear that you had a positive experience during your stay and that our front desk staff was helpful.Providing exceptional service and ensuring our guests' needs are met is a top priority for us. We will make sure to pass along your kind words to our front desk team member. Your feedback is greatly appreciated and serves as motivation for us to continue delivering outstanding service.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to let us know. We are here to make your stay as pleasant as possible.Thank you once again for your wonderful rating and for choosing Hondo Regency Inn. We look forward to serving you again in the future.Best regards,Management TeamHondo Regency Inn

8/10 - Tốt

Patrick

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Staff was friendly, helpful, and infomative. Though comfortable facilities are showing their age and could benefit from some TLC.
Lưu trú 2 đêm vào Tháng 10, 2023
Rick trả lời vào 15/10/2023
Dear Guest,Thank you for choosing Hondo Regency Inn and for sharing your feedback with us. We greatly appreciate your kind words regarding our friendly, helpful, and informative staff. We strive to provide exceptional service and make our guests feel welcome and well taken care of.We also appreciate your feedback about the condition of our facilities. We understand that the comfort and appearance of our accommodations are important factors for our guests, and we apologize if they did not meet your expectations. We constantly strive to maintain and improve our facilities, and your feedback will be taken into consideration as part of our ongoing efforts.If you have any specific suggestions or areas of concern that you would like to share with us, we would be grateful to hear them. Your input is invaluable to us as we work towards enhancing our guests' experiences.Once again, thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,Management TeamHondo Regency Inn

10/10 - Xuất sắc

sandra

Lưu trú 1 đêm vào Tháng 10, 2023
Rick P trả lời vào 05/11/2023
Thank you for the excellent rating! We are thrilled to hear that you had an enjoyable experience during your stay with us. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing our establishment and we look forward to seeing you again soon!

6/10 - Được

Perry

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Very dirty room. Burn holes in the blankets, room floor looks like it was last washed in about 2002, room was very echoey due to hard surfaces everywhere
Lưu trú 1 đêm vào Tháng 10, 2023
Rick trả lời vào 20/10/2023
Dear Guest,Thank you for staying at Hondo Regency Inn and for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay and for falling short of your expectations.We take cleanliness and maintenance seriously, and we are concerned to hear about the issues you encountered in your room. We will investigate the matter thoroughly and take immediate action to address and rectify the cleanliness and maintenance issues you mentioned.Please accept our sincerest apologies for the burn holes in the blankets and the condition of the room floor. This is not reflective of our usual standards, and we will ensure that such lapses do not occur in the future.Regarding the acoustics in the room, we apologize if the hard surfaces resulted in an echoey environment. We will explore options to improve the room's sound insulation to provide a more comfortable and peaceful atmosphere for our guests.We appreciate your feedback as it helps us identify areas for improvement. We would welcome the opportunity to discuss your stay further and address any additional concerns or suggestions you may have. Please feel free to reach out to our management team at your convenience.Thank you again for bringing these issues to our attention. We hope you will give us another opportunity to provide you with a much-improved experience on your next visit.Best regards,Management TeamHondo Regency Inn

10/10 - Xuất sắc

Christina

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was very clean & neat!
Lưu trú 1 đêm vào Tháng 10, 2023
Rick trả lời vào 10/10/2023
Dear Guest,Thank you so much for your glowing review and your generous rating of 10 out of 10! We're thrilled to hear that you found our hotel to be very clean and neat. Providing a clean and comfortable environment for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard.Your positive feedback is greatly appreciated, as it motivates us to continue delivering exceptional service and maintaining high standards. We're glad that you had a pleasant and enjoyable stay with us.If you have any further comments or suggestions, please feel free to share them. We are always looking for ways to improve and enhance our guests' experiences.Thank you once again for choosing Hondo Regency Inn. We hope to have the pleasure of welcoming you back in the future and providing you with another outstanding stay.Best regards,Management TeamHondo Regency Inn

8/10 - Tốt

Lee

Khách đi công tác
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very nice people, nice motel. Room needed to be swept better. Dead crickets on floor in space with microwave and fridge kept. Over all 4.5
Lưu trú 1 đêm vào Tháng 9, 2023
Rick trả lời vào 22/09/2023
Dear valued guest,Thank you for choosing to stay at the Regency Inn Hondo and for taking the time to provide us with your feedback. We are delighted to hear that you found our staff to be very nice and enjoyed your overall experience at our motel.We sincerely apologize for the cleanliness issue you encountered in your room. It is certainly not indicative of the high standards we strive to maintain. We appreciate you bringing this matter to our attention, and we will address it with our housekeeping team immediately to ensure that such oversights are not repeated in the future.Your satisfaction is important to us, and we appreciate your generous rating of 4.5 out of 5. We value your feedback as it helps us improve our services and facilities to better meet the needs of our guests.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to the Regency Inn Hondo and provide you with an exceptional stay on your next visit.Best regards,Regency Inn Hondo Management

4/10 - Kém

Khách đã xác thực

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Unclean and uncomfortable
The shower was very outdated, small and stained. The shower head was very dirty and did not flow well. The mattress was very old and uncomfortable. The sheets and comforter were stained. Another guest I spoke with stated their room had graffiti in it. Other guests were having a party outside the rooms and were very loud.
Lưu trú 1 đêm vào Tháng 9, 2023
Rick trả lời vào 11/09/2023
Dear guest,We sincerely apologize for the numerous issues you encountered during your stay at Hondo Regency Inn. We understand your frustration and disappointment with the outdated and stained condition of the shower, the cleanliness of the shower head, the uncomfortable mattress, and the stained sheets and comforter. We also apologize for the presence of graffiti in another guest's room and the disturbance caused by the loud party outside the rooms.This is not the standard of service and quality that we strive to provide to our guests, and we are truly sorry that we fell short of your expectations. We take your feedback seriously and will address these concerns immediately to ensure that they are rectified.We apologize for any inconvenience caused and appreciate you bringing these matters to our attention. If there is anything else you would like to discuss or if there's any way we can make it up to you, please do not hesitate to reach out to us directly.Thank you for your feedback, and we apologize again for the negative experience you had during your stay.Sincerely,The Management of Hondo Regency Inn

10/10 - Xuất sắc

Christina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
It was great, the remote for the tv didnt work good, though.
Lưu trú 1 đêm vào Tháng 9, 2023
Rick trả lời vào 11/09/2023
Dear guest,Thank you for your feedback regarding your recent stay at Hondo Regency Inn. We're glad to hear that you had a great experience overall. However, we apologize for the inconvenience you experienced with the TV remote not working properly. We appreciate you bringing this to our attention, and we will address the issue promptly to ensure that it is resolved for future guests.We value your feedback, and it helps us improve our services. If there's anything else we can do to enhance your future visits or if you have any additional comments, please don't hesitate to let us know.Thank you for choosing Hondo Regency Inn, and we hope to have the opportunity to welcome you back in the future.Best regards,The Management of Hondo Regency Inn

2/10 - Tồi

Carlos

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Outdated, unkept, dirty, and unhygienic.
Lưu trú 1 đêm vào Tháng 8, 2023
Rick trả lời vào 31/08/2023
Dear guest,We are deeply sorry to hear about your negative experience at Hondo Regency Inn. We apologize for any inconvenience or discomfort caused by the outdated condition, lack of upkeep, cleanliness issues, and lack of hygiene during your stay. This is not the standard of service and quality that we strive to provide for our guests.Please be assured that we take your feedback seriously, and we will investigate these matters thoroughly to ensure that they are addressed promptly. We have high standards for cleanliness and maintenance, and we are disappointed to hear that we fell short of your expectations.We genuinely apologize for the inconvenience caused, and we understand your decision not to return. If you have any further specific details or concerns you would like to share, we would appreciate the opportunity to discuss them further and make amends.Thank you for bringing these issues to our attention, and we apologize again for the negative experience you encountered during your stay.Sincerely,The Management of Hondo Regency Inn

10/10 - Xuất sắc

James

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean.
Lưu trú 1 đêm vào Tháng 8, 2023
Rick trả lời vào 23/08/2023
Thank you for your feedback! We appreciate the perfect rating of 5 out of 5. However, based on your previous comment mentioning issues with spiders, uncomfortable beds, and a dead roach, it seems there might be a discrepancy in your rating.We apologize if there was any confusion or if there was a misunderstanding. If you have any further feedback or if there's anything we can do to address the issues you encountered during your stay, please let us know. We value your feedback and want to ensure that we provide the best possible experience for our guests.Thank you for choosing Hondo Regency Inn, and we hope to have the opportunity to serve you better in the future.Best regards,The Management of Hondo Regency Inn

2/10 - Tồi

Katherine

Lưu trú 1 đêm vào Tháng 8, 2023
Rick trả lời vào 31/08/2023
Thank you for your feedback, and we apologize for the unsatisfactory experience you had at Hondo Regency Inn. We understand that you have rated us with 1 out of 5, indicating a significant level of dissatisfaction.We apologize for any inconvenience, discomfort, or disappointment you encountered during your stay. We take your feedback seriously and will use it to identify areas for improvement and ensure that similar issues do not occur in the future.If there are any specific details or concerns you would like to share with us, we would appreciate the opportunity to address them directly. Your feedback is valuable to us as we strive to provide a better experience for all our guests.Once again, we apologize for any shortcomings and appreciate your feedback.Sincerely,The Management of Hondo Regency Inn

10/10 - Xuất sắc

Christina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 8, 2023
Rick P trả lời vào 05/08/2023
Thank you for your feedback! We are thrilled to receive a perfect score of 10 out of 10 from you. It's wonderful to know that you had an exceptional experience with us at Hondo Regency Inn.We strive to provide top-notch service and ensure that our guests have a memorable stay. Your perfect rating is a testament to our commitment to excellence, and we truly appreciate your recognition.Thank you for choosing Hondo Regency Inn, and we look forward to welcoming you back for another outstanding experience in the future.Best regards,The Management of Hondo Regency Inn

10/10 - Xuất sắc

Ed

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Awesome Place
Nice reasonable hotel with great service, location and the room was very clean. Highly Reccomend
Lưu trú 1 đêm vào Tháng 7, 2023
Rick P trả lời vào 04/08/2023
Dear guest,Thank you so much for your kind review of Hondo Regency Inn! We are thrilled to hear that you had a pleasant stay with us and that you found our hotel to be nice, reasonably priced, and with great service. It's wonderful to know that our location suited your needs and that you found your room to be very clean.Your recommendation means a lot to us, and we appreciate you taking the time to share your positive experience. We strive to provide exceptional service and a comfortable environment for all our guests.Should you have any future travel plans to our area, we would be delighted to welcome you back to Hondo Regency Inn. Thank you again for your feedback and for choosing our hotel.Best regards,The Management of Hondo Regency Inn

8/10 - Tốt

Brenda, Sweetwater

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We Needed a place here in Hondo and this was close by and a great price.
Lưu trú 1 đêm vào Tháng 7, 2023
Rick trả lời vào 23/07/2023
Dear guest,Thank you for choosing Hondo Regency Inn as your accommodation during your stay in Hondo. We're delighted to hear that our location and pricing worked well for you. It's always our goal to provide a convenient and affordable option for our guests.We hope that you found our facilities and services to be satisfactory and that your overall experience with us was enjoyable. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out to us.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,The Management of Hondo Regency Inn

10/10 - Xuất sắc

Leon

Lưu trú 1 đêm vào Tháng 6, 2023
Rick P trả lời vào 04/08/2023
Thank you for your feedback! We are delighted to hear that you had a fantastic experience with us, and we greatly appreciate the perfect rating of 5 out of 5. It is our goal to provide exceptional service and exceed our guests' expectations.We are thrilled that you were satisfied with your stay at Hondo Regency Inn. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know. We look forward to serving you again and providing you with another wonderful stay.Thank you for choosing Hondo Regency Inn and for your positive rating!Best regards,The Management of Hondo Regency Inn

10/10 - Xuất sắc

Christina

Lưu trú 1 đêm vào Tháng 6, 2023
Rick P trả lời vào 26/06/2023
Thank you for your 10 out of 10 rating! We are thrilled to hear that you had a great experience at Hondo Regency Inn. Our team works hard to provide exceptional service and comfortable accommodations, so we're delighted that we met your expectations. We hope to have the pleasure of welcoming you back soon!

10/10 - Xuất sắc

Veronica

Lưu trú 1 đêm vào Tháng 6, 2023
Rick P trả lời vào 14/07/2023
Dear valued guest,Thank you so much for your fantastic review! We are thrilled to hear that you had such a wonderful experience during your stay at Hondo Regency Inn.Providing exceptional service and ensuring our guests' satisfaction is our top priority, and we are delighted that we were able to meet your expectations. Your 5 out of 5 rating is truly appreciated and serves as a testament to the hard work and dedication of our entire team.We strive to create a comfortable and welcoming atmosphere for all our guests, and we are thrilled that you enjoyed your stay with us. From our well-appointed rooms to our friendly staff, we aim to provide a memorable experience for each guest.If you have any further feedback or suggestions on how we can continue to improve, please do not hesitate to share them with us. We value your input and always strive to enhance the quality of our services.Once again, thank you for choosing Hondo Regency Inn. We look forward to welcoming you back on your next visit and providing you with another exceptional stay.Best regards,Hondo Regency Inn Management

10/10 - Xuất sắc

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Website showed a beautiful pool there was no water in it at the time we were there looks like it would be wonderful in the hot summer Texas sun
Lưu trú 2 đêm vào Tháng 6, 2023
Rick P trả lời vào 06/06/2023
Dear valued guest,Thank you for taking the time to share your experience at our hotel. We are sorry to hear that the pool was not available during your stay and that it did not meet your expectations. We understand how disappointing this must have been for you, especially given the hot Texas weather.We take our guests' feedback seriously and will use your comments to help us improve our services and amenities. We apologize for any inconvenience this may have caused you and hope that you will give us another opportunity to exceed your expectations in the future.Thank you for choosing Hondo Regency Inn, and we hope to see you again soon.Sincerely,The Hondo Regency Inn Team

6/10 - Được

Gerald

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2023
Rick P trả lời vào 02/06/2023
Thank you for taking the time to review your recent stay at our hotel. We're sorry to hear that your experience was not up to your expectations. We appreciate your feedback and will take your comments into consideration as we work to improve our services. If there is anything we can do to address your concerns and make things right, please do not hesitate to let us know. We value your business and hope to have the opportunity to serve you again in the future.

8/10 - Tốt

Kenneth

Lưu trú 1 đêm vào Tháng 5, 2023
Rick P trả lời vào 26/06/2023
Thank you for taking the time to rate your experience at Hondo Regency Inn. We appreciate your feedback and are glad to see that you enjoyed your stay overall. We would love to know if there is anything we can do to improve and earn a higher rating from you in the future. Please don't hesitate to let us know if there is anything we can do to make your next visit even better. Thank you again for choosing Hondo Regency Inn, and we hope to see you again soon.

6/10 - Được

Sandy

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk person was pleasant. Outside of the property looked good. Brick. Opening Rm 221: was very, very hot. Took an hour for room to cool down. With door closed you can still see outside all around the door. Feels unsafe. The only room lighting is at the basin and in the bathroom. Dim. No lights around the bed. The room smelled very unpleasantly strong of some kind of bleach cleaner. TV very, very small. The bathroom walls are rotted at the bottom from being wet over and over. The shower was dim and dirt stained. Shower door has black spots on it. Didn't get close enough to see if mold or just worn out. I asked if there were vending machines or snacks. I was told to walk to the convenience store at the gas station. When I asked for the ice machine, I was told, "I don't know when or if there's ice. You just have to keep checking." Most if not all people staying at this hotel were construction workers. I would not stay here again. There are only 2 hotels in Hondo. Guess I'll give the other one a try if I need a room in Hondo again.
Lưu trú 1 đêm vào Tháng 5, 2023
Rick P trả lời vào 02/06/2023
Dear valued guest,Thank you for taking the time to review your recent stay at our hotel. We are pleased to hear that our front desk staff was able to provide you with a pleasant experience and that the exterior of our property met your expectations.We sincerely apologize for the issues you encountered during your stay. We assure you that we take all feedback seriously and will work to address these concerns with our team. We will investigate the air conditioning system in Room 221 to ensure it is functioning properly, and we will also address the issue with the room door. We will also take a look at the lighting in the room to determine if additional lighting can be added to improve the guest experience.We are sorry to hear that the room had an unpleasant smell and that the bathroom was not up to our usual standards. We will investigate this issue further and take appropriate measures to ensure that our rooms meet the highest standards of cleanliness and maintenance.Regarding the vending machines and ice machine, we apologize for any confusion or inconvenience caused. We will work to improve our communication with our guests regarding these amenities and ensure that they are readily available.We appreciate your feedback and regret that we fell short of your expectations during your stay. We hope that you will give us another chance to provide you with a better experience in the future.

10/10 - Xuất sắc

Tomas

Lưu trú 1 đêm vào Tháng 5, 2023
Rick P trả lời vào 02/06/2023
Thank you for taking the time to give us a perfect rating! We're delighted to hear that you had a great experience during your stay. We appreciate your business and hope to have the opportunity to serve you again in the future.

4/10 - Kém

Donna

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I only stayed 1 of the 3 nights i paid for, Bathroom shower stall in room 130 needs replacing, so .stained and moldy. Pool was dirty and not open yet
Lưu trú 3 đêm vào Tháng 5, 2023
Rick P trả lời vào 02/06/2023
Thank you for taking the time to review your recent stay at our hotel. We apologize that you were not satisfied with your stay and that the bathroom shower stall in Room 130 did not meet your expectations. We take all feedback seriously and will work to address these concerns with our team to ensure that all of our rooms meet the highest standards of cleanliness and maintenance.We're sorry to hear that the pool was not open during your stay. We understand how important it is to have access to all of our amenities, and we apologize for any inconvenience caused.We understand that you only stayed one night out of the three nights you had paid for. If there is anything we can do to address your concerns and make things right, please do not hesitate to let us know. We value your business and hope to have the opportunity to serve you again in the future.

6/10 - Được

Timothy

Thích: Nhân viên & dịch vụ
Regency Inn Hondo
It was OK. The pillows (if you could call them that) were terrible. It was difficult to find a comfortable temperature with the AC unit. If there was an additional blanket, that may have helped.
Lưu trú 1 đêm vào Tháng 5, 2023
Rick P trả lời vào 02/06/2023
Thank you for taking the time to review your recent stay at our hotel. We're glad to hear that your overall experience was okay. However, we're sorry to hear that you had issues with the pillows and the AC unit. We appreciate your feedback and will make sure to address these issues with our team. We will also look into providing additional blankets for our guests to ensure a comfortable and restful stay. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.

8/10 - Tốt

Elinor

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Pool out of service Scary shower stall mold?? The front desk manager was superb Very friendly and outgoing
Lưu trú 7 đêm vào Tháng 5, 2023
Rick P trả lời vào 10/05/2023
Thank you for sharing your recent experience with us. We're sorry to hear that the pool was out of service during your stay. We know how important it is for our guests to have access to all of our amenities, and we apologize for any inconvenience this may have caused. We're also sorry to hear that you encountered mold in the shower stall. This is not acceptable, and we will be taking steps to address this issue immediately. We take the cleanliness and safety of our guests very seriously, and we appreciate you bringing this to our attention.On a positive note, we're glad to hear that our front desk manager was able to provide you with excellent service. We strive to provide friendly and outgoing service to all of our guests, and we're thrilled to hear that we hit the mark with you.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

10/10 - Xuất sắc

Jack Conley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very quiet, clean and updated place. Easily accommodated my semi truck parking.
Lưu trú 1 đêm vào Tháng 5, 2023
Rick P trả lời vào 06/05/2023
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our property to be quiet, clean, and updated, and that we were able to accommodate your semi truck parking needs. We're committed to providing all of our guests with a comfortable and convenient stay, so it's always great to hear when we've succeeded. We hope to have the pleasure of welcoming you back in the future!

8/10 - Tốt

Robert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was nice for the price.
Lưu trú 2 đêm vào Tháng 4, 2023
Rick P trả lời vào 06/05/2023
Thank you for sharing your feedback with us. We're glad to hear that you found our property to be a good value for the price paid. We're always striving to provide our guests with an enjoyable and affordable stay, and we're pleased to know that we met your expectations. We hope to have the opportunity to welcome you back in the future!

10/10 - Xuất sắc

Ramiro E

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 4, 2023
Rick P trả lời vào 02/04/2023
Hello Guest, Thank you for the wonderful ratings regarding your recent stay at the Hondo Regency Inn - Hondo, Texas. We appreciate you choosing our beautiful property as your host hotel while visiting the Hondo/San Antonio area. We hope to see you again soon!

6/10 - Được

David

Just a quick in and out with access to the whole town of Hondo,TX
Lưu trú 1 đêm vào Tháng 3, 2023
Rick P trả lời vào 02/04/2023
Hello Guest, Thank you for the wonderful ratings regarding your recent stay at the Hondo Regency Inn - Hondo, Texas. We appreciate you choosing our beautiful property as your host hotel while visiting the Hondo/San Antonio area. We hope to see you again soon!

8/10 - Tốt

Ricky

Lưu trú 2 đêm vào Tháng 2, 2023
Rick P trả lời vào 02/04/2023
Hello Guest, Thank you for the wonderful ratings regarding your recent stay at the Hondo Regency Inn - Hondo, Texas. We appreciate you choosing our beautiful property as your host hotel while visiting the Hondo/San Antonio area. We hope to see you again soon!

8/10 - Tốt

Norm

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great room with affordable price
Hotel located off main highway, walking distance to gas station/Burger King. Very quiet being that it was right off the road. Friendly staff. Checkin/out was a breeze, no problems. Pricing was affordable and rooms cleaned daily. Stayed at this hotel for the St Valentine's Day Massacre Motorcycle Rally.
Lưu trú 2 đêm vào Tháng 2, 2023
Rick P trả lời vào 02/04/2023
Hello Guest, Thank you for the wonderful ratings regarding your recent stay at the Hondo Regency Inn - Hondo, Texas. We appreciate you choosing our beautiful property as your host hotel while visiting the Hondo/San Antonio area. We hope to see you again soon!

8/10 - Tốt

Ronald

Lưu trú 1 đêm vào Tháng 1, 2023
Rick trả lời vào 12/11/2023
Thank you for your feedback and for rating your experience at Hondo Regency Inn with a 4 out of 5.We are pleased to hear that your overall experience was positive. We continually strive to provide a comfortable and enjoyable stay for all of our guests, and your feedback is valuable in helping us achieve that goal.If there were any specific areas where we fell short or areas where we can improve, we would appreciate any additional feedback you can provide. Your comments will assist us in making any necessary adjustments to enhance our services and facilities.Thank you for choosing Hondo Regency Inn. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there is anything else we can do to assist you, please don't hesitate to reach out to us.

6/10 - Được

Richard