Dear yasuhiro, Thank you very much for giving a perfect rating following your recent stay at Grand Hyatt Hong Kong. However, we are concerned to hear from you regarding mosquito. Guest comfort and hotel hygiene are one of our main priorities and hotel does conduct regular pest control on a regular basis. Please be assured that we remain committed to showing care for the wellbeing of our guests and will continue to take precautionary measures in an effort to maintain our hotel as the most enjoyable and comfortable environment for our guests. We are very grateful for the time you took to share your experience and excellent rating, and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Kim Liew, Thank you for choosing to stay at Grand Hyatt Hong Kong and we are most delighted to know that you had a wonderful stay with us. Your support means a lot to us, and we look forward to making your next stay an even more enjoyable one. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Keiko, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and it warms our hearts to know that we have delivered you an experience worthy of your perfect 5-star rating. We are very grateful for your incredible endorsement and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear FERDI, Our heartiest gratitude for endorsing Grand Hyatt Hong Kong with a perfect 5-star rating. We are thrilled to know that you enjoyed a pleasant stay, and the service provided by the entire team was impeccable. Our team always strive to deliver exceptional experience to all our guests and we are elated to be recognized for our efforts. We look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear YUTO, Thank you very much for choosing to stay at Grand Hyatt Hong Kong and we are elated to know that all our services and facilities deserved your perfect 5-star rating. Your satisfaction means a lot to us, and we can’t wait to welcome you back for another memorable experience.

Dear Seoung Sun, Thank you very much for taking your precious time to endorse Grand Hyatt Hong Kong with a perfect rating. We are very happy to learn that all our services and facilities have met your expectations, and your affirmation of our efforts in maintaining a clean and hygienic environment is very uplifting. It was a pleasure having you as our guest and we look forward to providing you with another wonderful stay in the very near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jakelin, It gives us great joy to know that you had a fantastic stay at Grand Hyatt Hong Kong and we would like to extend our heartfelt appreciation for giving us a perfect 5-star rating. We truly hope you will be back soon to enjoy another pleasant stay. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear David, Thank you for choosing to stay at Grand Hyatt Hong Kong and for sparing your precious time to rate your experience. We are glad to know that you enjoyed your stay with us and also noted that we have not met your expectations of a perfect rating. We appreciate your encouragement and look forward to providing you an elevated experience worthy of your 5-star rating in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear HITOSHI, Thank you very much for recognising Grand Hyatt Hong Kong with a perfect rating following your recent stay. It is a real delight to know that you enjoyed your stay with us, and everything met your expectations. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Julius Karol, Thank you so much for choosing to stay at Grand Hyatt Hong Kong. We are thrilled to know that you had a great stay and would like to extend our most sincere gratitude for recognising our efforts with a perfect rating and kind words of endorsement. Your vote of confidence is highly appreciated by all, and we look forward to welcoming you back again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Petr, Thank you for choosing to stay at Grand Hyat Hong Kong and for the time taken to give us a very encouraging rating. We are glad to know that you enjoyed your stay with us and cherish the opportunity to deliver you a stay deserving of your perfect 5-star rating. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Yang, We would like to extend our most sincere gratitude to you for giving a perfect rating following your recent stay at Grand Hyatt Hong Kong. Your incredible endorsement is of immense importance to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Stefan, Thank you for choosing to stay at Grand Hyatt Hong Kong and it is a real delight to hear that you had a wonderful stay with us. Your 5-star perfect endorsements is of great importance to us and is a great source of inspiration for us all. It was our pleasure having you as our guest and we look forward to seeing you again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Denny, Thank you very much for taking your precious time to share your experience at Grand Hyatt Hong Kong. We are most delighted to know that you had a pleasant stay with us, and your kind compliments on our recreational facilities including our outdoor heated pool, 24-hours Fitness Centre, well-appointed room with its great shower facilities and hotel’s close proximity within walking distance to the nearest 2 MTR stations are much appreciated. On the other hand, we have also noted your preference for housekeeping service and have updated your profile accordingly. Should there be a change on this, we would greatly appreciate if you turn on the service button in the room or alternatively, call the Guest Services whenever your room is ready for cleaning. Our housekeeping team will attend to it promptly upon request. Once again, thank you for your 5-star rating and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Adam, Our heartiest gratitude for your 5-star endorsements of Grand Hyatt Hong Kong. We are overjoyed to know that we have delivered you an experience deserving of your perfect rating, and are truly humbled by your incredible recognition for offering the Best Breakfast buffet. Thank you for taking the time to share your testaments on Expedia and we look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Karl-Heinz, Thank you from the very bottom of our hearts for giving Grand Hyatt Hong Kong a perfect rating. It is very uplifting to know that you enjoyed a seamless experience and we are very happy to be recognized for excellent customer services the entire stay beginning with our professional limousine pick-up service from the airport followed by a warm arrival experience. In addition, we are very grateful to you for highlighting Grand Club team for their warm hospitality and heartfelt service. Your recognition of our efforts means a lot to us and we would love the pleasure of having you as our guest in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear William, Thank you very much for giving Grand Hyatt Hong Kong an excellent rating. We are thrilled to read your lovely review sharing highlights on the warm hospitality extended by our service-centric team and also the scrumptious food served in our various dining facilities. Your glowing testimonials of our team’s efforts in providing you a seamless experience has truly made our day. Please be assured that we have also taken on board your comment regarding restaurant pricings as we are committed to making continuous improvements with such constructive feedback. Thanks again for your support of the hotel and we look forward to another chance of serving you again in near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear CHANGQING, Thank you for choosing to stay at Grand Hyatt Hong Kong and it gives us great joy to know that you have enjoyed an experience deserving of your perfect rating. Your support and recognition mean a lot to us and is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Muhammet, Thank you for taking your precious time to share your feedback on Expedia. We are very sorry to hear that the menu, pricing and quality of food from our Room Service did not meet your expectations. Please accept our most sincere apologies for the disappointments. We have urged the concerned departments to take this matter seriously and to review your experience. Your feedback is essential to us as we continually strive to deliver an authentic Hyatt experience to all our esteemed guests. Your input guides us in our ongoing efforts to refine and elevate our offers. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Ko

Dear Takeshi, We would like to extend a huge thank you for endorsing Grand Hyatt Hong Kong with a perfect rating following your recent stay. It is a real delight to know that you had an overall enjoyable stay and look forward to many more opportunities to create memorable experiences for you. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Robert, Thank you so much for your great support of Grand Hyatt Hong Kong and we are elated to be recognised for our unwavering dedication and efforts with such an incredible review and perfect rating. Your affirmation means the world to us and we would love to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Daniele, Thank you very much for endorsing Grand Hyatt Hong Kong with a 5-bubbles rating. We are thrilled to hear that you had an overall enjoyable stay and it is also very inspiring to be given such excellent ratings on all our services and facilities. Your vote of confidence means a lot to us and we look forward to welcoming you back again soon. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Bonita, Thank you for choosing to stay at Grand Hyatt Hong Kong and we would like to extend our heartiest appreciation for your 5-star perfect rating on the hotel's decor, excellent customer service, high standard of cleanliness, and our efforts to maintain the hotel to have a safe and comfortable environment. We are very happy that you had the most enjoyable stay with us and look forward to providing you with several more memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Sissy, Thank you very much for your recent stay and we are thrilled to know that we have delivered you a seamless experience. Your 5-star perfect rating in recognition of our efforts has filled us with joy and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Cedric, Thank you from the very bottom of our hearts for taking the time to endorse Grand Hyatt Hong Kong for delivering you a perfect experience. We are very happy to know that you had a pleasant stay in a spacious and comfortable room and you also had a relaxing time enjoying the scrumptious and varied food and beverage offerings amidst the scenic back-drop of the Victoria Harbour at Grand Club Lounge. It is very heartening to hear that Scott's caring and personable service has rendered your experience an amazing one. His tireless efforts make us incredibly proud. We feel honored to have won your trust and we look forward to welcoming you back to Grand Hyatt Hong Kong in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Ian, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are most delighted to learn that you were happy with your stay, and your favourable rating are very encouraging. It was our pleasure having you as our guest and we are eagerly looking forward to your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear David, Thank you wholeheartedly for choosing Grand Hyatt Hong Kong for your recent stay and for sharing your positive feedback with a 5-star rating. We are delighted that you chose to celebrate your 25th wedding anniversary with us and that the bottle of wine and small cake were well-received. Your kind words regarding our team's attentive and personalized service bring us great joy as we pride ourselves on providing exceptional hospitality. The dedication of our team in ensuring a memorable stay for you is truly commendable, and we appreciate your recognition of their efforts. It is also a real delight to hear that our great dining options and hotel's central location with easy access to various transportation networks and close proximity to local sightseeing, sounds, and tastes has highlighted our hotel to be an ideal choice. Thank you for your accolades which means alot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear HYUNJIN, Thank you very much for rating your experience at Grand Hyatt Hong Kong. It is very uplifting to be recognized for our efforts with this awesome endorsement. It was our pleasure having you as our guest and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Meow Yin, Thank you very much for supporting Grand Hyatt Hong Kong with a perfect rating. It gives us great joy to know that you enjoyed a seamless experience and all our services and facilities have met your expectations. We are truly humbled by your recommendation and look forward to many more opportunities to create amazing experiences for you. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Elena, Thank you wholeheartedly for choosing to stay at Grand Hyatt Hong Kong and we are elated to know that you had a wonderful stay with us. It is an honour to have earned your trust and we are truly humbled to be recognised for our efforts with a perfect rating. Thank you once again for your encouraging review and we can't wait to welcome you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Joanne, Thank you for taking your precious time to share an experience of a wonderful stay at Grand Hyatt Hong Kong. It is very inspiring to know that all our services and facilities deserved your excellent rating, and it warms our hear that we have delivered you an experience to remember. In addition, our location is certainly fortunate as we are spoilt with panoramic view of the Victoria Harbour and direct access to the Hong Kong Convention & Exhibition Centre and MTR stations as well as many others local sightseeing, sounds and tastes that appeal for both business and leisure travellers. We are humbled by your recognition and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Chun Kong, Thank you very much for giving your vote of confidence to Grand Hyatt Hong Kong. It gives us immense joy to know that you enjoyed your stay with us, and all our services and facilities have met your expectations with perfect rating. Our heartfelt gratitude for your great support and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Takashi, Thank you for choosing to stay at Grand Hyatt Hong Kong and it gives us immense joy to know that you have enjoyed an experience deserving of your perfect rating. Your support and recognition mean a lot to us and is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear YUCHEN, Thank you very much for supporting Grand Hyatt Hong Kong with a perfect rating. Your awesome endorsements on the exceptional service provided by our team at Grand Café especially Maggie, Mandy and Coral are truly motivating and please be assured that their hardwork and dedication will definitely be rewarded. Our team takes great pride in providing outstanding hospitality, and it warms our hearts to know that their efforts enhanced your experience. Our heartfelt gratitude for your beautiful review and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Jiaojiao, Thank you for taking your precious time to share your experience at Grand Hyatt Hong Kong and it saddens us to read of your disappointment with our room size, design and lack of cleanliness of the washroom facility. It is always our aim to provide our guests with an amazing experience and it is disheartening to learn that you did not enjoy an experience that you have come to expect and deserve. Your support and feedback are extremely important in our continued efforts to reflect and improve ourselves to ensure all our valued guests enjoy an authentic Hyatt experience that we pride on. We regret for failing to provide you with a favourable experience on this occasion and sincerely hope you will continue to give us your support to work towards meeting your expectations. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Patrick, Thank you for taking your precious time to post a review of your stay at Grand Hyatt Hong Kong. We are glad to know that you were pleased with our standard of cleanliness and equipment. However, we regret that we failed to deliver you an impressive experience. We genuinely appreciate your candid feedback on areas where we can do better. It is through valuable input from guests like yourself that we are able to monitor and enhance our service and facilities to exceed expectations. Your support means a great deal to us, and we sincerely hope to have the opportunity to provide you with a better experience in the future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Joel, Thank you for choosing to stay at Grand Hyatt Hong Kong and we are very happy to know that you were impressed with our well-appointed room. We have also taken on board your comment regarding bidet. Please be assured that your valuable feedback will be part of the consideration in our next renovation project. Guest comfort and satisfaction is of great importance and we will humbly review and continue to improve our facilities to provide an overall better experience for all guests. We hope to hear from you again of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Guest, Thank you very much for giving your vote of confidence to Grand Hyatt Hong Kong. It brings us immense joy to know that we have delivered you an experience worthy of your perfect rating. We are truly humbled by your recognition for providing premium services and facilities and look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear SUNGRYEAL, Thank you very much for your awesome compliments for Grand Hyatt Hong Kong. We are truly elated to hear that you enjoyed a comfortable stay and the warm hospitality extended by our caring team has enhanced the overall experience. Your incredible rating to affirm our services is very uplifting and we look forward to many more opportunities to create memorable experiences for you. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Terry, Thank you very much for taking your precious time to share a wonderful review of your stay at Grand Hyatt Hong Kong. It gives us great joy to hear that we have delivered you an experience deserving of your perfect rating. Your compliments on our 24-hours well-equipped Fitness and Exercise Studio, 50-metre outdoor heated pool, Champagne bar – with live music entertainment as well as room with well-stocked amenities are very motivating. Additionally, your awesome endorsements on our exceptional service and excellent housekeeping standards have surely brought us huge smiles and will definitely motivate us to continue our passion in delivering service excellence. Once again, thank you for your accolades on our hotel and facilities, and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Juyoung, Thank you very much for rating your experience at Grand Hyatt Hong Kong. It is very uplifting to be recognized for our efforts with this awesome endorsement. It was our pleasure having you as our guest and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear yoonho, We would like to express our heartfelt gratitude for endorsing Grand Hyatt Hong Kong with a perfect rating. It is a real delight to hear that the efforts of our team have rendered your stay an overall enjoyable stay and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Tong, Thank you very much for giving Grand Hyatt Hong Kong your vote of confidence. It was our privilege having you as our guest and we feel inspired to have delivered you an experience deserving of your perfect rating. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Eunyoung, Thank you for taking your precious time to rate your experience at Grand Hyatt Hong Kong. It brings us immense joy to know that we have delivered you an experience deserving of your perfect score. Your endorsement means a lot to us and we look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Alison, Thank you very much for supporting Grand Hyatt Hong Kong with a perfect rating and we are thrilled to know that you found great value in our luxurious offerings and exemplary services provided at Grand Club Lounge. It is indeed an ideal spot to unwind and indulge in our delicious menu offerings throughout the day. From our exquisite breakfast selections to light refreshments, all-day champagne, and evening cocktails, we aim to provide a pampered experience accompanied by breathtaking views of Victoria Harbour. Your recommendation to others seeking a similar experience is truly appreciated and we look forward to welcoming you back in the near future. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Veronica, Thank you very much for supporting Grand Hyatt Hong Kong with a 5-star rating. It is a real delight to learn that you enjoyed your stay with us. Your recognition on our efforts is much appreciated. We look forward to many more opportunities to welcome your return. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Rehan, Thank you for choosing to stay at Grand Hyatt Hong Kong and for taking the time to share your compliments. We are thrilled to be rated as an outstanding hotel providing great facilities, attentive services, wide variety of food choices and dining options and a location with great view of the iconic Victoria Harbour and Hong Kong skyline. Your accolades combined with a perfect rating are incredibly uplifting and we hope to hear from you soon of your next visit. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear SEJONG, Thank you for taking the time to rate your experience at Grand Hyatt Hong Kong. We are most glad to hear that you had an enjoyable stay with us, and all our services and facilities has met your expectations. Thank you for choosing to stay with us and we look forward to your continued support. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

Dear Peilin, Thank you very much for taking your precious time to rate your experience at Grand Hyatt Hong Kong. We are delighted to know that you enjoyed your stay with us and it was an experience worthy of your perfect rating. We feel honored with your recognition and look forward to many more opportunities to deliver you memorable experiences. Best regards, Richard Greaves General Manager / Area Vice President, Grand Hyatt Hong Kong

親愛的 Pui Chee，感謝您選擇入住香港君悅酒店並給予我們滿分的評價。 非常榮幸我們能為您提供了一個愉快的住宿體驗，並欣然知悉酒店團隊的優秀服務給您留下良好的印象。 您所給予的好評將進一步激勵我們繼續發揚凱悅「以客為尊「的服務精神，滿足並不斷超越客人的期望。 我們衷心期待在不久的將來能再度歡迎您的光臨。 -- 客務部行政副經理李詠褀