We had a bit of a rough time at Stay USA. The night we checked in, we were given a room that had sheets that were VISIBLY dirty, so we went to the front desk to ask for fresh sheets or a new room. After we were given a new room, the key didn’t work in the sensor. We asked for new keys and those didn’t work either, so we were moved to yet another room. In the third room, the smoke alarm started going off while we were unpacking. The front desk clerk wasn’t sure where batteries were, so she took the whole thing off of the ceiling and said it would be fixed the following day, though it remained gone during our whole trip. Our sheets were never changed in the room, despite asking staff. When we checked out, we were told we could not be compensated for any of our stay, but we could talk to the manager when he was in later that day. On our drive home, we called on three separate occasions, to which the clerk stated the manager would be in sometime later. On our fourth call, we were told that said manager actually doesn’t exist, and the desk clear stated he would pass this info onto the owner and he would call back “if he saw fit.”
