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Nhận xét về Houston Airport Marriott at George Bush Intercontinental

3.5 out of 5
Houston Airport Marriott at George Bush Intercontinental
18700 John F Kennedy Blvd, Houston, TX

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 899/1494 nhận xét" "
Đánh giá 8 - Tốt. 323/1494 nhận xét" "
Đánh giá 6 - Được. 142/1494 nhận xét" "
Đánh giá 4 - Kém. 63/1494 nhận xét" "
Đánh giá 2 - Tồi. 67/1494 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Glenn, honolulu

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wish I got an outside facing room or a higher floor
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 28/05/2024
Dear Glenn, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental for your visit to our city. While we are glad with the perfect rating, we are disappointed that we did not meet all of your expectations. We hope you will have a satisfying visit the next time you are here and appreciate your feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we look forward to accommodating you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Mariano

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk assistance by Toyin provided one of the best ever check-in process I’ve done so far
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 28/05/2024
Dear Mariano, Thank you for your kind review! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. It is great to know that our associates made your visit more comfortable, and we will enjoy passing along your kind compliments to Toyin. It was a pleasure having you, and we look forward to seeing you again soon at Houston Airport Marriott at George Bush Intercontinental. Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Dominic

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Expensive
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 25/05/2024
Dear Dominic, Thank you so much for taking the time to post a review of Houston Airport Marriott at George Bush Intercontinental. Although we were happy with the perfect rating and hope your overall time with us was good, we were disappointed that you felt the rate of your visit fell below your expectations. As with most destinations, certain times of the year are busier and command higher rates; however, we do make every effort to be priced competitively. Our great airport location, spacious accommodations, and exceptional service make us a popular choice when visiting Houston, and we hope this is added to your experience. We appreciate your feedback, and we look forward to you revisiting us soon.Desmond VasquezSenior Rooms Operation Manager

6/10 - Được

Dorothy

Đi cùng bạn đồng hành
Staff didnt explain the wifi access very well. Access hallway to room was under construction, had to walk way around.
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 24/05/2024
Dear Dorothy, Thank you for choosing us for your recent visit. We apologize that our associates were not informative enough about our wifi service and the inconvenience this caused you. We have shared your comments with the appropriate individuals to ensure this does not happen again, and thank you also for your feedback which helps us improve our services going forward. We are also sorry for the additional concern you outlined. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret that this was not your experience. We appreciate all your remarks, and we hope you will return so we can provide you with the hospitality you deserve.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Alice

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved that it was easy to get to. Clean and comfortable as usual for westins. I’m so glad I stayed there after a tiring flight.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 23/05/2024
Dear Alice, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - Xuất sắc

Sylvana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 22/05/2024
Dear Sylvana, We are delighted you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient to get to any terminal
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 21/05/2024
Dear Lisa, Thank you for posting your generous review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know that our ideal location was convenient for your plans, and we are pleased your stay with us was pleasant. We wish you all the best for your travels, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

2/10 - Tồi

Emmanuel

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well, I’ve slept in a few hotel rooms in airport. This was by no means a hotel. This is a motel. I was on the trip for eight days. I slept in eight different places all over Texas. The one that I paid the most was at the airport and the only one that has a bed that gave me and my wife a back pain and I woke up five times during the night because of the noise was at the airport, I’m telling you straight up sleep somewhere take a cab it’s not worth it
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 20/05/2024
Dear Emmanuel, Thank you for taking the time to write a review about your recent visit. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this. We also regret that your rest was disrupted due to runway noise, an unfortunate side effect of our convenience to the airport. We are sincerely sorry that we did not provide you with a good night's sleep and are grateful for your patience. We appreciate you for bringing this to our attention, and we hope you will give us another chance to provide you with the relaxing time you deserve.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Kenneth

Đi cùng gia đình, Khách đi công tác
Great stat
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 20/05/2024
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted your overall stay was pleasant and you had a memorable time with us. It was our pleasure accommodating you, and we look forward to welcoming you back at Houston Airport Marriott at George Bush Intercontinental the next time you are in our city.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

BENJAMIN, SAN ANTONIO

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient after an international trip
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 20/05/2024
Dear Benjamin, Thank you for your positive review of Houston Airport Marriott at George Bush Intercontinental. We are delighted we have exceeded your expectations and are glad our ideal location was convenient for your plans. We wish you all the best for your travels, and we look forward to welcoming you again soon.Desmond VasquezSenior Rooms Operation Manager

2/10 - Tồi

Anessa

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 20/05/2024
Dear Anessa, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Roxanne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was exceptionally courteous and helpful. Facilities were clean and check in was quick!
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 17/05/2024
Dear Roxanne, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental. It is always our goal to provide an outstanding experience, and we are delighted we exceeded your expectations. We are also glad that you loved our seamless check-in process, devoted staff, and well-kept property and that it made your visit memorable. It was a pleasure having you, and we look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

2/10 - Tồi

LETICIA

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hice la reserva por la aplicación y cuando llegue al hotel no existía la reserva y no me quisieron cancelar el pago.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 17/05/2024
Dear Valued Guest, It was disappointing to read your comments about your stay at our hotel. First of all, we sincerely apologize for the accidental interruption from our staff in your room. This incident will be handled appropriately with the relevant parties so we can ensure it is not repeated. We are also truly sorry for the inconvenience you experienced with your room key during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. We take this matter seriously and will look into this further to prevent similar situations in the future. Additionally, we understand your concerns about the early check-out fee, and we apologize for any inconvenience it may have caused. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Warmest Regards,Mary LavelleGeneral Manager

6/10 - Được

Jean

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Good restaurant. Friendly staff. Walls are super thin and can hear guests in neighbouring rooms. Very noisy and disruptive.
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 16/05/2024
Dear Jean, Thank you for choosing to stay with us and for sharing your experience. We are delighted that your overall experience was pleasant and that you loved our devoted staff as well as dining at our in-house restaurant. However, please accept our sincere apologies for the inconvenience you had during your time with us. We take noise concerns seriously as we understand the importance of providing a peaceful environment and will look into this to address it effectively. We are grateful for your patience, and we hope to have the opportunity to provide you with a more tranquil and enjoyable visit in the future. Desmond VasquezSenior Rooms Operation Manager

6/10 - Được

Terrina

Khách đi công tác
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No security around Underground
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 16/05/2024
Dear Terrina, Thank you for sharing your review of your recent stay at our hotel. We are happy your overall experience was pleasant, but we apologize if we did not meet all of your expectations. We appreciate you taking the time to share your concerns, and we hope to accommodate you again in the future. Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Eduardo, Philadelphia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 16/05/2024
Dear Eduardo, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Houston Airport Marriott at George Bush Intercontinental. We hope to have the pleasure of doing so again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

David

Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 16/05/2024
Dear David, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Houston Airport Marriott at George Bush Intercontinental. We look forward to welcoming you back on your next visit.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Heriberto

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel dentro de aeropuerto lo que facilita acceso y rápida movilidad
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 15/05/2024
Dear Heriberto, Traveling can be difficult enough, so we at the Houston Airport Marriott at George Bush Intercontinental strive to make it stress-free for all our guests! We are delighted to know that our proximity to the airport is perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again. We look forward to welcoming you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Louis, Oakville

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 16/05/2024
Dear Louis, We are pleased to receive your generous rating for Houston Airport Marriott at George Bush Intercontinental. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Leonard, Alamogordo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was knowledgeable
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 14/05/2024
Dear Leonard, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our staff. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

NOBUTAKA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good access location
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 13/05/2024
Dear Nobutaka, Thank you for posting your nice review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. It was a pleasure having you, and we look forward to hosting you again soon next time you are in our city. Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 15/05/2024
Dear Michael, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Airport Marriott at George Bush Intercontinental. We look forward to your return and wish you all the best with your future travels.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

ANA PATRICIA

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 14/05/2024
Dear Ms. Patricia, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Houston Airport Marriott at George Bush Intercontinental. We hope to have the pleasure of doing so again on your next visit to Houston.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Randy

Thích: Nhân viên & dịch vụ
Person at check in very friendly/helpful. Waitress in restaurant very friendly
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 13/05/2024
Dear Randy, Thank you for the complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We appreciate your feedback, and we look forward to welcoming you again whenever your travels bring you back to Houston. Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Brian

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close and convenient to the airport.
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operations Manager trả lời vào 12/05/2024
Dear Brian, We are glad you chose to stay with us at the Houston Airport Marriott at George Bush Intercontinental. It is our pleasure to know that you found our direct connectivity to IAH airport via tram to be convenient for your plans. Thank you for the nice rating. We look forward to welcoming you again soon. Desmond Vasquez,Senior Rooms Operation Manager

10/10 - Xuất sắc

Cathleen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved it!
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 11/05/2024
Dear Cathleen, Thank you for your outstanding review. We are glad that we exceeded your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Howard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 11/05/2024
Dear Howard, It is wonderful to know you enjoyed everything about your time at Houston Airport Marriott at George Bush Intercontinental and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to visit us again soon.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Narandra

Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Loraine

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Met my approval for the very short time I was here.
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 07/05/2024
Dear Loraine, Thank you for your nice review. We are glad that we exceeded all of your expectations and that you loved many aspects of our hotel. Our team will be delighted to hear your feedback. It was a pleasure hosting you, and we look forward to many more visits with you at Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Timothy C

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Shuttle’s take you to your airline. Excellent staff. Restaurant left something to be desired. Breakfast was buffet only.
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 05/05/2024
Dear Timothy, Thank you for choosing us and taking the time to post a review. We are delighted that your overall time with us was pleasant and that you appreciated the convenience of our shuttle service. We are also glad that you loved our devoted staff and had a wonderful dining experience at our in-house restaurants. Feedback such as yours helps us better understand what our guests are looking for. Thank you again; we look forward to welcoming you back to Houston Airport Marriott at George Bush Intercontinental.Desmond VasquezSenior Rooms Operation Manager.

10/10 - Xuất sắc

Julia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Senior Rooms Operation Manager trả lời vào 04/05/2024
Dear Julia, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental. We were pleased that we exceeded your expectations during your visit to our city. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Desmond Vasquez Senior Rooms Operation Manager

6/10 - Được

Steven

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
They charge for Wi-Fi $20 a night and its terrible. As a business traveler I would not recommend this hotel. There are plenty of good ones near by that don't charge for Wi-Fi.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 02/05/2024
Dear Steven, Thank you for your feedback regarding our Wi-Fi service. We regret your disappointment that complimentary Wi-Fi was not available throughout our hotel; however, Wi-Fi is available without charge in our lobby and in our restaurants. Marriott Bonvoy members who book on Marriott.com also receive complimentary Wi-Fi with their reservation. We encourage you to join our Marriott Bonvoy loyalty program so you can take advantage of this amenity on your next visit with us. We hope to see you again very soon. Desmond Vasquez,Senior Rooms Operation Manager

8/10 - Tốt

mauricio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 02/05/2024
Dear Mauricio, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - Xuất sắc

Christopher

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Like
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 01/05/2024
Dear Christopher, We are delighted you enjoyed your stay at Houston Airport Marriott at George Bush Intercontinental. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We look forward to welcoming you back whenever your travels bring you to our city.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Jet

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location but none of the shuttles would drop us off at the hotel
Lưu trú 1 đêm vào Tháng 3, 2024
Senior Rooms Operation Manager trả lời vào 01/05/2024
Dear Jet, Thank you for sharing your review of Houston Airport Marriott at George Bush Intercontinental and for the nice rating. While we are glad you liked our ideal location, we regret not meeting all of your expectations. We are sorry for the issues you had with our shuttle service, and we have shared these concerns with the appropriate team. We apologize for the inconvenience and are very grateful for your patience. We appreciate your feedback, and we hope the positive aspects of your stay will bring you back during your next visit to our area. Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Jing-fei

Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 26/05/2024
Dear Guest, We are glad that your experience at the Houston Airport Marriott at George Bush Intercontinental was great. We are delighted that we exceeded all of your expectations and that you loved many aspects of our hotel. It was our pleasure to host you. We look forward to welcoming you back again soon.Desmond Vasquez,Senior Rooms Operation Manager

10/10 - Xuất sắc

James

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had to layover the night in Houston. This airport had a tram that went right to the terminals. Was 7 minutes from when we left the room to when we were at check in. Was very convenient. Comfortable bed and pillows
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 30/04/2024
Dear James, Thank you for taking the time to share your review of Houston Airport Marriott at George Bush Intercontinental and for the high rating. We are glad that we have exceeded your expectations and that you loved our connection to the airport via the underground tram convenient for your plans. We are also delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. It was a pleasure hosting you, and we look forward to seeing you again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Brian D.

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Employee checking us in was SUPER professional even though it was very busy.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 30/04/2024
Dear Brian, Thank you for taking a moment to recognize our front desk associates here at Houston Airport Marriott at George Bush Intercontinental. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy and your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we look forward to having the opportunity to do so again soon.Desmond VasquezSenior Rooms Operation Manager

8/10 - Tốt

Harry

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Marriott is one and only easy and assured access to every terminal at IAH, which is messed up very in terms of access and parking...due to construction work for renovation...
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 27/04/2024
Dear Harry, Thank you for being our guest at Houston Airport Marriott at George Bush Intercontinental and for the nice rating. We are glad that our location was convenient for your time in our city. However, we regret any inconvenience you had while reaching out to the hotel. It was a pleasure hosting you, and we hope the positive aspects will bring you back to stay with us on your future trips. Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

miguel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 24/04/2024
Dear Miguel, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Houston Airport Marriott at George Bush Intercontinental, and we look forward to your next stay.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Justin & Kim

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the property wasn’t a fan of everything costing extra (wifi, water)
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 23/04/2024
Dear Guest, Thank you for choosing Houston Airport Marriott at George Bush Intercontinental and for your kind comments. We are pleased to know that your overall stay was satisfying and that you enjoyed your time at our property. However, we regret your disappointment with the additional charges, and we will share your comments appropriately. We appreciate your patience and hope you will revisit us again in the future.Desmond VasquezSenior Rooms Operation Manager

4/10 - Kém

Hans

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 24/04/2024
Dear Hans, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Brian D.

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's very convenient.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 23/04/2024
Dear Brian, Thank you for your gracious review of Houston Airport Marriott at George Bush Intercontinental. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Houston.Desmond VasquezSenior Rooms Operation Manager

6/10 - Được

Joan, Doral

The upside is that the hotel is located in the airport and reachable by subway. The first room I was given smelled so bad it made me nauseous. The second room was better. Hotel is a bit shabby. Room service and front desk do not answer the phone. Would only stay here if having to deal with a cancelled flight and an early connection.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 21/04/2024
Dear Joan, Thank you for sharing your review. While we are glad you liked our proximity to the airport and the convenience of the underground tram, we regret not meeting all of your expectations. Although our team was able to provide you with another accommodation, we apologize for your disappointment with the room assigned initially and the inconvenience this caused you. We are also sorry for the service shortfalls you encountered as what you experienced is not typical. We will address your comments with the appropriate teams to ensure that we are more consistent in our service delivery. We appreciate your patience in these matters, and we hope you will reconsider visiting us in the future. Desmond VasquezSenior Rooms Operation Manager

6/10 - Được

CARLOS, Puebla

Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operations Manager trả lời vào 12/05/2024
Dear Carlos, Thank you for taking the time to rate your visit to our hotel. We are glad your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional hospitality we enjoy providing.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

GRUPO

Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 10/05/2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Houston Airport Marriott at George Bush Intercontinental. We look forward to your return and wish you all the best with your future travels.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

Susan, Salinas

Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 06/05/2024
Dear Susan, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Houston Airport Marriott at George Bush Intercontinental. We hope to have the pleasure of doing so again on your next visit to our city.Desmond VasquezSenior Rooms Operation Manager

6/10 - Được

Nancy, Midland Park

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Charging $16 for a bottle of water Charging for Wi-Fi $50 taxes added. Marriott definitely is taking advantage of the customer.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 16/04/2024
Dear Nancy, Thank you for sharing the specifics of your stay with us. We regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you and are grateful for your patience. We hope you will give us a chance to provide you with the hospitality you deserve on a future trip to the area. Desmond Vasquez Senior Rooms Operation Manager

10/10 - Xuất sắc

thomas

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel right on airport property Train to gates takes minutes
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 15/04/2024
Dear Thomas, Thank you for posting your generous review of Houston Airport Marriott at George Bush Intercontinental. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our great city. We are pleased you found our hotel a relaxing retreat, and we look forward to hosting you again soon.Desmond VasquezSenior Rooms Operation Manager

10/10 - Xuất sắc

David

Front desk staff handled our early arrival seamlessly. My wife and I are both veterans and we received top notch respect and service. Job well done.
Lưu trú 1 đêm vào Tháng 4, 2024
Senior Rooms Operation Manager trả lời vào 14/04/2024
Dear David, We appreciate your service to our country and for being our valued guest. Thank you for your complimentary review of your stay at Houston Airport Marriott at George Bush Intercontinental, and most notably, for praising our front-desk associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you and your wife again whenever your travels bring you back to Houston.Desmond VasquezSenior Rooms Operation Manager