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Nhận xét về Ramada by Wyndham Houston Intercontinental Airport East

3.5 out of 5
Ramada by Wyndham Houston Intercontinental Airport East
6115 Will Clayton Parkway, Humble, TX

Nhận xét

7,2

Tốt

Đánh giá 10 - Xuất sắc. 739/2080 nhận xét" "
Đánh giá 8 - Tốt. 521/2080 nhận xét" "
Đánh giá 6 - Được. 328/2080 nhận xét" "
Đánh giá 4 - Kém. 233/2080 nhận xét" "
Đánh giá 2 - Tồi. 259/2080 nhận xét" "

7,4/10

Sạch sẽ

7,8/10

Nhân viên & dịch vụ

7,0/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Kieu

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very closed to the airport . Easy to check in and out. The staff was friendly, reasonable price
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

Matthew

Khách đi công tác
Thích: Sạch sẽ
Good for the price -fairly basic and a bit tired but fine for one night
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Matthew,We appreciate your feedback on your recent stay with us. We strive to offer comfortable accommodation at competitive rates. Your comments will be shared with our team for further review and improvements. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 - Xuất sắc

Thalia

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was one of the easiest and quickest stays ever! They picked us up & dropped us off the airport. Our flight got delayed upon our arrival and we called the hotel to give them a heads up and they were beyond nice. Thank you to the staff for their amazing service!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Thalia,We are delighted to hear that you enjoyed your stay and experienced our excellent service. Our team takes great pride in providing seamless experiences for our guests, and we are thrilled that we could assist you during your delayed arrival. Your kind words will be shared with our staff as encouragement to continue delivering exceptional service.

10/10 - Xuất sắc

Faye

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/05/2024
Hello Faye,We are thrilled to hear you had a wonderful stay at our hotel! We hope to welcome you back soon for another fantastic experience!

10/10 - Xuất sắc

Faye

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quick & easy check-in. Friendly & helpful staff. Affordable
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Faye,We are delighted to hear you had a seamless check-in experience and enjoyed the service provided by our staff. Your comfort and satisfaction are our top priorities. Thank you for choosing our hotel for your stay.

2/10 - Tồi

STEPHANIE

Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ
We checked in and my daughter went into restroom and 2 mice immediately ran out on her. We hurried out to front desk and checked out. This was a bad experience. Do not stay here. Please get control of your mice problems. That was totally unacceptable!
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 27/05/2024
Hello STEPHANIE, We are truly sorry to hear about your experience and take your feedback seriously. Please know that we have protocols in place to address any issues promptly. We encourage you to reach out to our management team directly to discuss your concerns further.

6/10 - Được

Alexander

Untidy
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 27/05/2024
Hello Alexander, We value all feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team to ensure a high level of cleanliness in the future. If you have any further concerns, please reach out to our management for assistance.

6/10 - Được

Jon

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Inexpensive. Staff at the counter was extremely slow. I waited in line for about 30 minutes just to check in. Room smelled bad.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Jon,We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we will address your concerns with the team. Your comments will help us improve our services for future guests.

6/10 - Được

Jessica

Đi cùng gia đình và trẻ nhỏ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
NA
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 25/05/2024
Hello Jessica,We appreciate you taking the time to share your feedback with us. Guest satisfaction is of utmost importance, and we apologize for any inconvenience you experienced during your stay. Your comments have been noted for our continuous improvement. If you have any further concerns, please contact our management team directly for assistance.

10/10 - Xuất sắc

Juana

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very quiet and close to the airport.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 25/05/2024
Hello Juana,We appreciate your feedback on our hotel's convenient location near the airport. Thank you for choosing to stay with us.

6/10 - Được

Crystal

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 27/05/2024
Hello Crystal, We are delighted to hear that you stayed with us recently and hope you had a pleasant experience. Should you have any feedback to share from your stay, please do not hesitate to reach out to us so we can address any concerns and improve our services further.

8/10 - Tốt

Prudence

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The hotel is larger than expected in a good way, the front desk staff was patient and efficient when dealing with multiple customers. However there was a mildest smell upon entering that could have been fixed Looks like they had an array of food options at the restaurant as well as a happy hour I wish I had the time to check out. If some maintenance, paint jobs, and more cleaning is conducted I would definitely recommend to more people.

8/10 - Tốt

Alice

Đi cùng gia đình
Great staff but rooms need to be updated.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 24/05/2024
Hello Alice,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be great. We constantly strive to enhance our guests' experience, and we appreciate your input regarding the room updates. Your comments will be shared with our management team for their review. We hope to welcome you back in the future to experience any improvements made.

2/10 - Tồi

Victor

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
When I checked in to my room the toilet didn’t work I told the front desk but no one ever came to check it out so I left to another hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 23/05/2024
Hello Victor, We're sorry to hear about the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly to address any concerns during their visit. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future.

10/10 - Xuất sắc

Anuta

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy check in, very friendly
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Anuta,We are thrilled to hear that you found our check-in process to be smooth and our staff friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

10/10 - Xuất sắc

Alfred

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Noce
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Alfred,Thank you for staying with us and providing us a perfect 5 rating! We are happy to see your stay was nice, and we hope to have the pleasure of hosting you again soon.

10/10 - Xuất sắc

Gloria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Gloria,We are thrilled to hear that you had a wonderful experience at our hotel! We hope you left with great memories and look forward to welcoming you back soon for another fantastic stay.

8/10 - Tốt

Analucia, Floral Park

Thích: Nhân viên & dịch vụ
Not bad
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 22/05/2024
Hello Analucia,Thank you for sharing your feedback with us. We appreciate your input and hope to welcome you back in the future.

10/10 - Xuất sắc

Glenn

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice place staff was great
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Hello Glenn,We are delighted to hear that you enjoyed the service provided by our staff during your stay. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back in the future.

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 20/05/2024
Hello Daniel,Thank you for taking the time to share your positive experience with us! We are glad to hear that you enjoyed your stay at our hotel. If you ever find yourself in the area again, we would love to welcome you back for another great stay.

8/10 - Tốt

Lars

Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rooms and facilities a bit dated. The great staff and the great restaurant more than makes up for it.
Lưu trú 2 đêm vào Tháng 5, 2024
Manager trả lời vào 19/05/2024
Hello Lars,We appreciate your feedback regarding our staff and restaurant. Your comments will be shared with the team for their hard work. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 - Tốt

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 19/05/2024
Hello Karen,We're thrilled to hear you had an enjoyable stay with us! Please don't hesitate to reach out if there is anything we can assist you with in the future.

10/10 - Xuất sắc

Sandra

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was very friendly.Food at the restaurant was delicious, ckean room, bed was soft I even got a chance to shoot a little pool upstairs.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 13/05/2024
Hello Sandra,We are delighted to hear that you enjoyed our friendly staff, delicious food, clean rooms, soft beds, and our pool facilities. Thank you for sharing your positive experience with us.

10/10 - Xuất sắc

cindy

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The food was great! Bed was uncomfortable but over all not bad.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 11/05/2024
Hello cindy,We are delighted to hear that you enjoyed the food during your stay. We appreciate your feedback regarding the bed and will take this into consideration for future improvements. Thank you for choosing to stay with us.

6/10 - Được

Sohail, Milton

Đi cùng bạn đồng hành
Không thích: Sạch sẽ
Overall hotel and room condition is mediocre.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello Sohail,We appreciate your feedback and value your opinion on our hotel and room condition. Your comments help us identify areas for improvement. If you would like to discuss your stay further, please feel free to contact our management team. Thank you for choosing to stay with us.

6/10 - Được

Patti

Không thích: Sạch sẽ, tiện nghi, dịch vụ
Furniture old and not very clean
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 10/05/2024
Hello Patti, We appreciate your feedback regarding the condition of our furniture. We strive to continuously improve our accommodations for future guests. Thank you for bringing this to our attention.

10/10 - Xuất sắc

julio, Calabasas

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
good reception
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 10/05/2024
Hello julio,We appreciate your feedback and are pleased to hear you had a positive experience with our reception team. Should you have any further comments or concerns, please do not hesitate to reach out to our management team for further assistance.

10/10 - Xuất sắc

Alex

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was the right place for me at the right time
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 10/05/2024
Hello Alex,We appreciate you taking the time to share your experience with us. Guest feedback helps us continually improve our services. If there's anything else we can assist you with, please feel free to contact our management team directly.

8/10 - Tốt

Francisco javier

Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 28/05/2024
Hello Francisco javier,We are thrilled to hear that you had an enjoyable stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 - Được

John

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Web site offers free airport shuttle . At the counter I was told that they cannot provide shuttle since it was over booked. I do not think it was true. I personally saw the shuttle leaving for the airport empty with no passengers at 6:00am!
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello John,We apologize for any inconvenience you experienced regarding our airport shuttle service. Our team always strives to accommodate our guests efficiently. We encourage you to reach out to our management team to discuss your concerns further. We appreciate your feedback and hope to welcome you back for an improved experience.

10/10 - Xuất sắc

Anthony

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 27/05/2024
Hello Anthony,We are delighted to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to share them with our team. We hope to welcome you back soon for another fantastic stay!

8/10 - Tốt

Richard

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is really close to the airport. The staff was very nice and helpful
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello Richard,We are pleased to hear that you found our hotel conveniently located near the airport and that our staff provided friendly and helpful service during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

2/10 - Tồi

Francisco

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It could do a renovations, front desk staff not to friendly. Shuttle service is not reliable.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Francisco,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the appropriate teams for review and improvement. Please feel free to contact our management directly to discuss your concerns in more detail.

2/10 - Tồi

Todd

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
didn’t stay there and shouldn’t be chay
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 07/05/2024
Hello Todd,We regret to hear about your perceived inconvenience. We recommend reaching out directly to our management team to address your concerns further. Your perspective is valuable to us.

10/10 - Xuất sắc

Noe

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
this was perfect area, near the airport and the front office clerk was very professional. My flight was cancelled due to the weather and they allowed us to check in early. Thank you so much.
Lưu trú 1 đêm vào Tháng 5, 2024
Manager trả lời vào 04/05/2024
Hello Noe,We're delighted to hear that you enjoyed our convenient location and exceptional service from our staff. We understand the importance of flexibility during unexpected travel changes and we're glad we could accommodate your early check-in request. Your kind words are greatly appreciated and we hope to welcome you back in the future.

6/10 - Được

John

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 22/05/2024
Hello John, We appreciate you staying with us! If you have any concerns from your recent visit, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an even better experience.

10/10 - Xuất sắc

Jeanelle, lake Charles

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great restaurant and happy hour
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Jeanelle,We appreciate your positive feedback on our restaurant and happy hour offerings. It's wonderful to hear that you enjoyed your dining experience with us. Should you have any more feedback or suggestions, please feel free to reach out to our management team.

10/10 - Xuất sắc

Nestor

Thích: Sạch sẽ, nhân viên & dịch vụ
.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 02/05/2024
Hello Nestor,We appreciate your feedback and will share it with our team for improvements. If you have any further concerns, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 - Tốt

Niurka

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 04/05/2024
Hello Niurka,We're pleased to hear you found our hotel to be quiet during your stay. Our team strives to ensure a peaceful environment for all our guests. Feel free to reach out to management to share more about your experience. Thank you for choosing to stay with us.

4/10 - Kém

JaMichael

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I didn’t appreciate that it took me 25 minutes to check in. There was a long line upon arrival. I was also given the key to a room that already had a guest, so I had to walk back to the desk to explain that someone was in the room. Then, when I finally got to my room after they realized it was a mistake, I walked into a hot room with a puddle of water that has seemed to carry over from the fridge all the way to the edge of the desk. I’m not sure how long the water has been sitting, but it seems like this wasn’t properly checked. I went to the desk to explain this to the staff. They asked if I wanted another room. I opposed because I didn’t want to go through another hurdle just to sleep for a night after all of the waiting. The details of this experience must be improved. I had hopes based on the pictures, but this is an unacceptable.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello JaMichael, We regret to hear about the inconvenience you experienced during check-in and with the room assignment. Your feedback will be shared with our team to ensure improved services in the future. Thank you for bringing this to our attention.

10/10 - Xuất sắc

Evelin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 02/05/2024
Hello Evelin,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 - Kém

Jeff

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 01/05/2024
Hello Jeff, We regret to hear your experience fell short of expectations. Please feel free to contact the hotel directly with any feedback you may have so we can address your concerns. We appreciate your insight and hope for the opportunity to better serve you in the future.

8/10 - Tốt

Bertha

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to airport
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello Bertha,We are pleased to hear you found our location convenient for your travels. Being close to the airport is something many of our guests appreciate. Should you choose to stay with us again, we hope you enjoy our proximity to other local attractions as well.

8/10 - Tốt

Ayhan

Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 19/05/2024
Hello Ayhan,We're thrilled to hear you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

8/10 - Tốt

Brittanee

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was easy access to the airport
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello Brittanee,We're pleased to hear that you found our hotel to be conveniently located near the airport. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We hope to welcome you back in the future for another stay.

10/10 - Xuất sắc

Cynthia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy stay, slept very well and the food from the restaurant was delicious. I only stayed here because of a layover flight that was 10 hours but was such a nice experience.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello Cynthia,We appreciate you sharing your positive experience with us! It's great to hear that you had a comfortable stay and enjoyed the delicious food at our restaurant. We're glad we could make your layover a pleasant one.

6/10 - Được

THEODORE

Đi cùng gia đình
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
It took over a half hour to check in with my boy one person in front of me.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 28/04/2024
Hello THEODORE,We apologize for the delay you experienced during check-in. Your feedback is valuable to us as we continually strive to improve our guest experience. We recommend reaching out to our management team directly to further discuss your concerns.

2/10 - Tồi

Titilayo

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property is old
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 30/04/2024
Hello Titilayo,We appreciate your feedback on the property's age. We value all comments, and we will consider your input for future improvements. Thank you for sharing your experience with us.

6/10 - Được

Angel Vladimir

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
breakfast is not for free
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 26/04/2024
Hello Angel Vladimir,We apologize for any inconvenience caused by our breakfast policy. We strive to offer various dining options to suit all guest preferences. Your feedback is valuable to us as we continuously work to enhance our services and offerings. Thank you for taking the time to share your experience with us.

8/10 - Tốt

Laureen, Detroit

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don’t rely on the shuttle to get to airport. I was told to be down by 745p to take the 8p shuttle for my flight. At 805p I asked where the shuttle was. I was told to probably just order a Lyft cause that can’t say how long tv shuttle would be. What if I hasn’t asked? I would have just been waiting and possibly missed my flight. The customer service could be better.
Lưu trú 1 đêm vào Tháng 4, 2024
Manager trả lời vào 26/04/2024
Hello Laureen, We appreciate your feedback regarding the shuttle service and apologize for any inconvenience caused. Guest satisfaction is our top priority, and we will address this issue with our team for improvement. Your experience will help us enhance our services for future guests.