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"Friendly staff, everything you need in the room "

"I got a parking charge from Brittania parking for the final day at the IBIS. Parking should have been paid by the hotel. Having received the charge IBIS were unable to help."

"This was the Hilltop hotel which has come a long way since its heyday. The car park is good for a first impression but the broken hotel board on the building as you go to reception tells a different story. Booking in was quick and easy and the receptionist was friendly and efficient. Our room was on the second floor but no lift so got our exercise for the day! Corridors were well lit and the carpet was clean and tidy and the walls had recently been painted white. The room was clean as were the towels and bed linen. Small wardrobe and two bedside cabinets together with a desk and chair which had a kettle with tea and coffee for a quick cuppa. Bathroom with shower also clean and tidy with soap dispensers but no other toiletries. Room felt a bit spartan but serviceable. Bed was a little hard but we got a full nights sleep with no noise from anywhere in the hotel. Breakfast room was a little spartan but also clean and tidy with plenty of tables and chairs available. There was cereal available together with fruit juice and hot drinks. Standard sliced white or brown bread for the toaster which was quick. Hot plate had a good selection: Bacon, Sausage, Hash browns, beans, tomatoes, fried eggs and mushrooms. All very tasty and well cooked. It was self service / buffet with staff around but we only had to check in for the breakfast with no issues. View from the rear of the hotel was worth seeing (hills / trees). Not the worst hotel we have stayed in but not the best either for 1 night"

"Excellent "

"Excellent stay at the lovely hotel. Spotlessly clean. Room very comfortable and warm. Good amenities. The staff were outstanding very polite courteous welcoming and friendly. Stayed for evening meal and it was excellent one of the best meals I have had at a restaurant. Breakfast excellent freshly cooked to order. Beautiful scenery in a peaceful setting If you are visiting Penrith area this is the place to stay "

"Staff were friendly and helpful. Convenient car parking. Our room was a good size but very tired decor, dust/cobwebs hanging from ceiling, bathroom very old fashioned and in serious need of modernisation. The bedroom (Room 9) overlooked a noisy courtyard and there was music playing until at least 11pm. Breakfast was very good. The hotel also sent an unnecessarily high number of messages via Expedia in the run up to our stay which was more annoying than helpful, particularly as they didn’t display properly and were mostly trying to sell upgrades to our stay."

"Parking was easy & we didn’t use the car again during our stay. The hotel is great for exploring the city. We would recommend it for a short stay in the city."

"Clean room. Bedside light would have been good."

"Fantastic stay at the Gretna Hall Hotel. Food was amazing and breakfast was outstanding. Very helpful and friendly staff. Will definitely be back to stay again. Thank you."