Dear Mr. Daniel,Above all, we would like to apologize for all the problems you experienced recently at our resort. It was true that all the issues you mentioned and they are now being closely looked after for fixing and improvements. After long time the resort was closed due to the Covid- pandemic, we recently re-opened couple months and could not avoid all those short-comings of the facilities and unavailable services provided.Our entire staff and management are committing ourselves in upgrading all the services and facilities up to standards in utmost attempts to better serve our staying guests.Again, we do deeply regret for all of your negative experiences, and hope that we will overcome all such short-comings and unavailability of our service for better serve our customer in coming time.With my kindest regards,Management Board

Dear Sir, May I start by thanking you for sharing experience during your recent visit to Sankofa Village Hill Resort & Spa. I really happy that you liked our staffs. Your constructive feedback on our facilities and the dining options are highly appreciated. We will work more to improve our service. Again, thank you for your feedback and we are looking forward to welcoming you back. Kind Regards,

Dear Mr. Louis, Firstly, I sincerely apologize for the inconvenience when you stayed with us. I would like to inform that there was a mistake on the Expedia web about our room and picture. It make not your stay did not pleasant. Honestly it was not our faults, it is not like we do not accept responsibility but your complains when you check in was a hint for us to fix the problem about the pictures. Please accept my sincere apology. It is regrettable that it happened on your booking. I promise to take this seriously for further improvement and flexibility. Thank you very much for your review and and hope that you could give us a chance to improve our service by serving you again in the near future. Sincerely,

Dear Ryulri, It’s fantastic to read that you absolutely had a happy stay at our resort. We are very proud to read your great comments about us. This makes us very happy and shows how much you were impressed by our services. Your nice words will be shared to our whole team to motivate them. We always look forward to welcoming you again at Sankofa Village Hill Resort & Spa. Thank you very much. Sincerely, Sale Manager

Dear valued guest, Thank you for staying in our resort and spending your valuable time to share your experience on Expedia.com. You rate us with an absolute score of 5/5. Your words and your score are the strong motivation and encouragement for all of us. Once again, we thank you for giving us an opportunity to serving you and we look forward to welcoming you back again at Sankofa Village Hill Resort & Spa. Sincerely, Sales Manager

Dear Valued Guest, Greetings from Sankofa Village Hil resort & Spa. Thank you for taking time to share your experience when you and your family stayed at Sankofa Resort. We are also happy to read that you are very satisfied and beyond with everything in our resort. We are looking forward to be of service to you again on your next journey with your family. Sincerely, Sale Manager

Dear Sir, Greetings from Sankofa Village Hill Resort & Spa! Thank you for staying in our resort and spending your valuable time to share your experience on Expedia. Your words are the strong motivation and encouragement for all of us. Once again, we thank you for giving us an opportunity to serving you and we look forward to welcoming you back again at Sankofa Resort. Sincerely,

Dear Mr Quang Loc, Greetings from Sankofa Village Hill Resort & Spa! Many thanks for your kind comment on Expedia. It is great to read that you were able to satisfy our attendance and service during your stay. We do look forward to be of service to you again on your next visit to Hue. Sincerely, Deputy Director of Sales & Marketing