2/10 - Tồi
Bridgette
Đi cùng gia đình
04/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am beyond disappointed with our experience at this hotel. We had booked two rooms, and both were absolutely unacceptable. From the moment we walked in, it was clear the place was nothing like what was advertised. The bedding in both rooms had visible stains on the pillows and sheets, which was disgusting and completely unsanitary. To make things worse, several of the lamps didn’t work, leaving the rooms dim and feeling neglected.
The staff was unfriendly and completely unhelpful. When it was time to check out, we couldn’t even find anyone at the front desk. We waited and searched around with no one in sight — it was like the place was just running itself with no accountability.
And then there was the pool, which was an absolute disgrace. It was filthy, poorly maintained, and looked more like a swamp than something a guest should feel safe using. It was clear no one had taken the time to clean or care for it in a long time.
The most frustrating part of all this is that the pictures online were incredibly deceiving. They showed clean, modern rooms and a sparkling pool — a complete misrepresentation of the actual conditions. This was a major letdown, and I would never stay here again or recommend this hotel to anyone. It was a waste of money and a terrible experience from start to finish.
Bridgette
Lưu trú 1 đêm vào Tháng 8, 2025