6/10 - Được
Kassia, Tomah
Đi cùng bạn đồng hành
09/06/2025
Thích: Tiện nghi, dịch vụ
We stayed here for almost 5 nights and had a mixed experience. Check-in was smooth, and the manager was friendly, but we weren’t told the Wi-Fi was down until after unloading our things. From Saturday to Sunday we had no internet, and one of our key cards stopped working. Despite the lobby being advertised as open, no one was available to help.
The room was clean and had nice amenities like a stove, dishwasher, and towels. However, I found a moldy coffee pod in the coffee maker and a broken outlet that looked like a fire hazard. The bathtub faucet wasn’t sealed properly, and the shower made a loud squealing noise.
Noise from the guests above us was constant—stomping, running, and thudding late into the night. We reported it, but nothing changed. At checkout, the manager said she had spoken to the upstairs guests and advised us to request a room not under a family “next time.” That would’ve been helpful to know at check-in—or we should’ve been offered to move. The noise really impacted our stay, and we likely won’t return.
The location is convenient—close to Huntsville and near the interstate. There’s also a cute courtyard with a grill and outdoor seating. We wanted to do laundry but found no detergent available for purchase, and the front desk said they had none to offer, so bring your own.
This place has potential, but the lack of communication, unresolved noise issues, and small maintenance concerns made our stay disappointing.
Kassia
Lưu trú 6 đêm vào Tháng 5, 2025