"The Hotels aura and appearance was in fair condition overall. Our room was clean and spacious . Probably visited (Late Feb) on the wrong week. Several discrepancy during our 4day stay. Property/Staff: Made reservati2mons prior was not ready for 2hr early check-in +$50. Elevators being serviced all good minor inconvenience. Staff hardly at front desk wait for several min to get assistance. Maid carts constantly blocking hall walkways. All Floor Ice Machines down or No Ice, had to wait ask Front desk to get from Kitchen.
Room- Suoer high shower water pressure (not adjustable), Portable coffee maker not working; all good have Few coffee makers in cafe area, Only 1 1/4 TP rolls and almost empty tissue box provided.
Last but not least a Notification letter slipped under door to our room indicating a complaint of Marijuana smell/smoke reminder that smoking prohibited $250 surcharge and/or prosecution (Understandable and clearly in the Terms and Condition disclosure). Just hoping letter was distributed to all hotel residents and not solely directed to my room ** Note: I do have Colorado License Plate LOL. Reasonable assumption but not me I promise.
Decent Room rates and good location. Plenty of food, entertainment and shopping nearby. I would stay again if need be but not so good 1st time Hyatt experience. Star rating given is just my experience."
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