2/10 - Tồi
Brian
Đi cùng gia đình và trẻ nhỏ
24/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Scam Hotel — Fake Listings, No Help, and Zero Accountability
This place is a total scam.
They advertised a “triple room,” but what we got was a cramped box barely big enough for two people, let alone three—and definitely not suitable for a baby. The listing was completely misleading, and they knew it.
There’s no front desk, no on-site staff, and the so-called “24/7” support is a joke. I called multiple times, and each time they either couldn’t understand English or just hung up on me. I mentioned I had a baby and needed help—they couldn’t have cared less. No support, no effort, nothing.
Someone was also smoking in a non-smoking area, and despite reporting that, again—no action.
They even made me book in two parts for no reason (April 22–24, then 24–26), just to turn around and dump me in a garbage room they probably wouldn’t stay in themselves. Totally unprofessional and disrespectful.
This was one of the worst hotel experiences I’ve had anywhere in the world—and I travel a lot. Avoid this place like the plague unless you enjoy being lied to, ignored, and crammed into a tiny room you didn’t agree to.
Filed a complaint and will be following up until something is done.
Brian
Lưu trú 2 đêm vào Tháng 4, 2025