10/10 - Xuất sắc
Joriel, Glendale
Đi cùng thú cưng, Đi cùng bạn đồng hành
10/06/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had an amazing stay at Hyatt Regency in Incline Village! From the moment we arrived, the staff made us feel truly welcome. We came from a terrible experience at another hotel in South Lake Tahoe, and without even knowing that, the Hyatt team completely turned our trip around.
Check-in was smooth and warm. A special shoutout to Natasha at the front desk—her attention to detail and genuine hospitality made us feel so cared for. From room upgrades, to late check out, to birthday treats for me and my dog sent to the room, etc. All done without us even asking or hinting for it. The staff across the board went above and beyond, often doing thoughtful things without being asked. For example, valet made sure our car was fully charged every time we picked it up—without us requesting it.
The property is stunning and incredibly dog-friendly. There are spacious areas for dogs to play, and it’s conveniently located next to a dog park. My dog was just as pampered as we were!
Hyatt transformed what started as a disappointing birthday getaway into a truly memorable one. The level of service here is in a different league—especially compared to The Landing, where we felt unwelcome and overlooked despite paying premium prices. The Landing treated us like we should be thanking them for allowing us to stay there.
We’ll absolutely be back. If you’re coming to Lake Tahoe—especially with a pet—this is the place to stay.
Joriel
Lưu trú 2 đêm vào Tháng 6, 2025