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"It is beautiful"

"Staff were friendly. Hotel was clean. Room was clean. Could use some upgrades but we had a good stay and was there for three nights. Would go again."

"All good"

"It’s been almost 27 years since we’ve stayed here and kind of forgot about this little GEM that introduced us to fine dining experience in the Rocky’s with CRMR. It was so nice to come back and have just as memorable and relaxing time! The Room was great! The staff was excellent! And it sure adds to the atmospheric experience of staying in Banff when you can have a real fire place to add to the mountain experience! :)The restaurant was also fantastic with a really nice selection of plates to...

"Really good!!"

"The rooms were clean and the staff was very kind and helpful but it was overpriced for what was included. There is no complimentary breakfast and the bistro was expensive. Also the shuttle service was not very good, it only brought you to two places in Banff and it was only available from 10 am to 6 pm. The room was much smaller than what was expected (we got the deluxe king with mountain view room) and did not have a microwave and we only found the mini fridge later in the dresser under the TV....

"Overpriced parking with not even enough spots per room. If your room overlooks the back alley, good luck sleeping in past 7am as the noise in the alley starts early and the rooms have nothing to help. The room doesnt even have a microwave..."

"We stayed for two nights and truly enjoyed our stay. The location was excellent, parking was included, and the staff were friendly and helpful. Our room was clean, and the bed was very comfortable.The pool area offered a great variety of amenities, including a sauna, steam room, hot pool, cold pool, and swimming pool. We especially loved the large windows, which brought in plenty of natural light and created a bright, welcoming atmosphere.Overall, it was a wonderful experience, and we will...

"We booked this stay through Expedia and there was no indication that the hotel is undergoing a major renovation during our stay, with the entire foyer, main lobby and front desk boarded up and active construction occurring all through the day. Our room (327) had been renovated and was very nice, but large delivery trucks were outside our windows early both mornings bringing heavy materials and equipment… not the peaceful mountain getaway we had hoped for. Had the hotel or Expedia indicated that...