Hiên

Nhận xét về Hilton Irvine/Orange County Airport

3.5 out of 5
Hilton Irvine/Orange County Airport
18800 Macarthur Blvd, Irvine, CA

Nhận xét

7,8

Tốt

Đánh giá 10 - Xuất sắc. 441/1002 nhận xét" "
Đánh giá 8 - Tốt. 252/1002 nhận xét" "
Đánh giá 6 - Được. 129/1002 nhận xét" "
Đánh giá 4 - Kém. 96/1002 nhận xét" "
Đánh giá 2 - Tồi. 84/1002 nhận xét" "

8,4/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Sosanna, Kalamazoo

Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice
Lưu trú 2 đêm vào Tháng 4, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
That's fantastic to hear! A 5-star review on Expedia.com is wonderful recognition for the entire Hilton Irvine team. We appreciate you taking the time to share your positive experience.Is there anything specific you enjoyed about your stay that you'd like to mention? We're always looking for ways to improve and ensure our guests have an exceptional stay.In the meantime, thank you again for choosing the Hilton Irvine. We look forward to welcoming you back soon!

8/10 - Tốt

Sonya

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
There was black visible hair in the bathtub that grossed me out. Also, they charge you an arm and leg to park even if you’re staying at the hotel.
Lưu trú 2 đêm vào Tháng 4, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about the Hilton Irvine on Hotels.com. We sincerely apologize for the uncleanliness in your bathtub and the frustration with the parking charges.Hair in the Bathtub: We understand how finding hair in the bathtub would be grossing out. Our housekeeping staff takes cleanliness very seriously, and we will be reviewing our procedures to ensure this doesn't happen again. We would love to offer you a complimentary upgrade on your room for your next stay to regain your trust in our housekeeping standards.Parking Charges: We understand your frustration with the parking charges. While we do offer convenient on-site parking, we also have some complimentary street parking options within a few blocks of the hotel. In the future, we'd be happy to provide you with a map upon check-in to highlight these options.We truly value your feedback and hope this demonstrates our commitment to guest satisfaction. Please don't hesitate to reach out to us directly at [phone number] or [email address] if you'd like to discuss this further.

8/10 - Tốt

Fernando

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 4, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about the Hilton Irvine. We appreciate your feedback, and a 4-star rating is a valuable indicator of how we can improve!We're happy to hear you enjoyed your stay overall. Would you be willing to share what aspect fell a little short of a perfect 5 stars? Your honest feedback is important to us, and it helps us ensure all our guests have an exceptional experience.If there's anything we can do to improve your future stays, please don't hesitate to let us know. In the meantime, thank you for choosing the Hilton Irvine.

10/10 - Xuất sắc

Shenaye

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay
Lưu trú 2 đêm vào Tháng 4, 2024
Sergio Bocci, General Manager trả lời vào 15/05/2024
That's fantastic to hear! A 5-star review on Expedia.com is wonderful recognition for the entire Hilton Irvine team. We appreciate you taking the time to share your positive experience.Is there anything specific you enjoyed about your stay that you'd like to mention? We're always looking for ways to improve and ensure our guests have an exceptional stay.In the meantime, thank you again for choosing the Hilton Irvine. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Lena, Victoria

Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Jenavie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel smelled very clean as you walked in. Check in was fine, however the floor we were on smelled like weed. I did notify the front desk about it. Both days I was there that floor smelled more towards the afternoon. I had to call the front desk because kids were calling my room around 9 almost 10pm and hanging up, that was frustrating. Front desk said to unplug the phone since they didn’t know how to block the line? Not what I expected to hear! Also kids running up and down the hallway! I did end up asking for a late check-out since I couldn’t sleep and they did give me until 1pm which I appreciated.
Lưu trú 2 đêm vào Tháng 4, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for your honest feedback about your recent stay at the Hilton Irvine. We appreciate you taking the time to share both the positives and negatives with us.We're glad you found the hotel clean and the check-in process smooth. However, we sincerely apologize for the unpleasant experiences you encountered.Hallway odor: We take guest comfort very seriously, and the marijuana odor on your floor is unacceptable. We will investigate this issue thoroughly and take appropriate action to ensure a smoke-free environment for all guests.Late-night calls and hallway noise: We understand how frustrating it is to be disturbed by prank calls and hallway noise. We apologize that our staff was unable to block the calls for you. We are reviewing our procedures to ensure our team members have the training and resources to effectively address guest concerns like these. Additionally, we will be reminding our staff about the importance of guest room quiet hours.Late check-out: We're happy to hear we were able to accommodate your request for a late check-out to help you get some rest after a disrupted stay.Thank you for bringing these issues to our attention. It allows us to identify areas for improvement and ensure all our guests have a peaceful and enjoyable stay. We hope you'll give us another chance to show you the exceptional hospitality the Hilton Irvine is known for.

10/10 - Xuất sắc

Sung Ick, San Antonio

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Sergio Bocci, General Manager trả lời vào 15/05/2024
That's fantastic to hear! A 5-star review on Expedia.com is wonderful recognition for the entire Hilton Irvine team. We appreciate you taking the time to share your positive experience.Is there anything specific you enjoyed about your stay that you'd like to mention? We're always looking for ways to improve and ensure our guests have an exceptional stay.In the meantime, thank you again for choosing the Hilton Irvine. We look forward to welcoming you back soon!

6/10 - Được

Michael James, Lincoln

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about your recent stay at the Hilton Irvine. We sincerely apologize that your experience fell short of a 5-star rating. Your feedback is valuable to us, and we take it seriously.We'd love to learn more about the specific aspects that led to a 3-star rating. Would you be willing to share some details about what disappointed you most during your stay? Knowing what went wrong allows us to address the issues and improve for future guests.

10/10 - Xuất sắc

Michelle

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Needs some updating. Staff was good. Airport shuttle was wonderful. For the price I think they could invest in better pillows
Lưu trú 1 đêm vào Tháng 4, 2024
Sergio Bocci, General Manager trả lời vào 15/05/2024
That's fantastic to hear! A 5-star review on Expedia.com is wonderful recognition for the entire Hilton Irvine team. We appreciate you taking the time to share your positive experience.Is there anything specific you enjoyed about your stay that you'd like to mention? We're always looking for ways to improve and ensure our guests have an exceptional stay.In the meantime, thank you again for choosing the Hilton Irvine. We look forward to welcoming you back soon!

8/10 - Tốt

Karen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about the Hilton Irvine. We appreciate your feedback, and a 4-star rating is a valuable indicator of how we can improve!We're happy to hear you enjoyed your stay overall. Would you be willing to share what aspect fell a little short of a perfect 5 stars? Your honest feedback is important to us, and it helps us ensure all our guests have an exceptional experience.If there's anything we can do to improve your future stays, please don't hesitate to let us know. In the meantime, thank you for choosing the Hilton Irvine.

6/10 - Được

wayne, Daly City

Đi cùng gia đình, Khách đi công tác
lobby
Lưu trú 1 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about your recent stay at the Hilton Irvine. We sincerely apologize that your experience fell short of a 5-star rating. Your feedback is valuable to us, and we take it seriously.We'd love to learn more about the specific aspects that led to a 3-star rating. Would you be willing to share some details about what disappointed you most during your stay? Knowing what went wrong allows us to address the issues and improve for future guests.We understand that a positive experience is built on many factors, and we want to ensure we're delivering on all fronts.Again, we apologize for falling short of your expectations. We hope you'll give us another chance to show you the exceptional hospitality the Hilton Irvine is known for. If you'd like to discuss your stay further, please don't hesitate to reach out to us.

2/10 - Tồi

dawn

Không thích: Sạch sẽ
Just staying one night. Friday night!! Come back from our engagement thinking food was served until 10:00 like all advertisements said only to find at 09:34 that they were no longer serving food. Thank you for having me pay $200 a night for a hotel that falsely advertised!
Lưu trú 1 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for your feedback about your recent stay at the Hilton Irvine. We sincerely apologize for the disappointment you experienced regarding the food service hours.Understanding your frustration, a Friday night stay for an engagement celebration is a time for exceptional service and clear information.Food Service Hours: We deeply regret the discrepancy between the advertised food service hours and your experience. We will be conducting a thorough review of our advertising materials and guest communication to ensure accurate information is available on all platforms.Room Rate: We understand your frustration with the 200 room rate, especially considering the inconvenience caused by the inaccurate food service information. We would like to offer you a [compensation option] for your next stay to regain your trust. This could be a [discount on the room rate], a [complimentary meal voucher], or [other relevant compensation].We strive to provide a seamless and enjoyable experience for all our guests, and we clearly fell short in this instance. We hope you'll give us another chance to show you the exceptional hospitality the Hilton Irvine is known for.

4/10 - Kém

Kyle

Lưu trú 1 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about your recent stay at the Hilton Irvine. We sincerely apologize that your experience fell short of a 5-star rating. Your feedback is valuable to us, and we take it seriously.We'd love to learn more about the specific aspects that led to a 2-star rating. Would you be willing to share some details about what disappointed you most during your stay? Knowing what went wrong allows us to address the issues and improve for future guests.

4/10 - Kém

marco

Lưu trú 1 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about your recent stay at the Hilton Irvine. We sincerely apologize that your experience fell short of a 5-star rating. Your feedback is valuable to us, and we take it seriously.We'd love to learn more about the specific aspects that led to a 2-star rating. Would you be willing to share some details about what disappointed you most during your stay? Knowing what went wrong allows us to address the issues and improve for future guests.

10/10 - Xuất sắc

Daisy

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stayed 4 days for work and this hotel was great! Courteous staff, well stocked convenient store, great indoor restaurants, nice outdoor patio, comfy room, great water pressure in the shower, and a coffee/breakfast spot just before you exit.
Lưu trú 3 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you so much for taking the time to share your wonderful 5-star review of your recent stay at Hilton Irvine. We're thrilled to hear that you had such a fantastic experience with us during your four-day stay!It's incredibly rewarding to know that you found our hotel to be great in every aspect, from our courteous staff to our well-stocked convenience store, indoor restaurants, and outdoor patio. We take great pride in providing top-notch service and amenities to our guests, and we're delighted that we succeeded in doing so during your visit.Your compliments about our comfy rooms, great water pressure in the shower, and convenient coffee/breakfast spot are truly appreciated. We're thrilled that you enjoyed every aspect of your stay with us.We truly appreciate your patronage and hope to have the pleasure of welcoming you back to Hilton Irvine in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 - Tốt

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a little loud on the west side.
Lưu trú 3 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you for taking the time to share your feedback about your recent stay at Hilton Irvine. We appreciate your insights as they help us identify areas where we can improve our guest experience.We apologize for any inconvenience caused by noise on the west side of the hotel. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short in this aspect during your stay.Your feedback is invaluable to us, and we will address this issue with our team to see how we can minimize noise disturbances and ensure a more restful experience for our guests in the future.We appreciate your patronage and hope that despite this concern, you were able to enjoy your overall stay with us. If you choose to stay with us again in the future, please do not hesitate to reach out if there is anything we can do to make your experience more enjoyable.

6/10 - Được

Natascha

Đi cùng gia đình, Khách đi công tác
Property itself was fine but watch for hidden fees. Parking is outrageous and no in and out privileges don’t can get extremely expensive!
Lưu trú 1 đêm vào Tháng 3, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you for taking the time to share your feedback about your recent stay at Hilton Irvine. We appreciate your insights as they help us identify areas where we can improve our guest experience.We apologize for any inconvenience or frustration caused by our parking fees and lack of in and out privileges. We understand the importance of providing transparent pricing and convenient parking options for our guests, and we regret that we fell short in this aspect.Your feedback is invaluable to us, and we will take it into consideration as we review our policies and procedures to ensure a more seamless experience for our guests in the future. We appreciate your patronage and hope that despite these concerns, you were able to enjoy your stay with us.If you choose to stay with us again in the future, please do not hesitate to reach out if there is anything we can do to make your experience more enjoyable.

10/10 - Xuất sắc

Erin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Its perfect for flights. I stay there every time I fly out of SNA. The staff is always so welcoming and friendly.
Lưu trú 1 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you for taking the time to share your feedback about your recent stay at Hilton Irvine. We're thrilled to hear that you find our hotel perfect for flights and that you choose to stay with us every time you fly out of SNA!We're delighted that our convenient location near the airport suits your travel needs, and we're pleased to hear that you consistently experience welcoming and friendly service from our staff. Providing exceptional hospitality is at the core of what we do, and it's wonderful to know that our team members consistently deliver on this promise.We truly appreciate your loyalty and patronage, and we look forward to welcoming you back to Hilton Irvine for your future flights out of SNA. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 - Xuất sắc

Carmy, Kalamazoo

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very convenient
Lưu trú 2 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you for taking the time to share your feedback about your recent stay at Hilton Irvine. We're thrilled to hear that you found our hotel to be very convenient!Providing convenience and ease for our guests is a top priority for us, so we're delighted that we were able to meet your expectations in this regard. Whether it was our location, amenities, or services, we're glad that your stay with us was hassle-free and enjoyable.We truly appreciate your patronage and hope to have the pleasure of welcoming you back to Hilton Irvine in the future. If there's anything we can do to make your next visit even more convenient and enjoyable, please don't hesitate to let us know.

10/10 - Xuất sắc

jose

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful place super friendly staff. Everyone there is soo nice really appreciated the hospitality.
Lưu trú 1 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at Hilton Irvine. We're thrilled to hear that you had a fantastic experience with us!It's incredibly rewarding to know that you found our hotel beautiful and our staff super friendly. Providing exceptional hospitality is at the heart of what we do, and we're delighted that our team members left such a positive impression on you. Your kind words will be shared with the entire team as they serve as motivation to continue delivering outstanding service.We truly appreciate your patronage and hope to have the pleasure of welcoming you back to Hilton Irvine in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - Xuất sắc

neusa

Lưu trú 1 đêm vào Tháng 2, 2024
Sergio Bocci, General Manager trả lời vào 15/05/2024
That's fantastic to hear! A 5-star review on Expedia.com is wonderful recognition for the entire Hilton Irvine team. We appreciate you taking the time to share your positive experience.Is there anything specific you enjoyed about your stay that you'd like to mention? We're always looking for ways to improve and ensure our guests have an exceptional stay.In the meantime, thank you again for choosing the Hilton Irvine. We look forward to welcoming you back soon!

8/10 - Tốt

Scott

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great stay. Only complaint would be the paid parking and the room card not working for the parking gate
Lưu trú 2 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 19/03/2024
Thank you for taking the time to share your feedback about your recent stay at Hilton Irvine. We're delighted to hear that you had a great stay overall.We apologize for any inconvenience you experienced with the paid parking and the room card not working for the parking gate. We understand the importance of providing convenient and seamless parking options for our guests, and we regret that we fell short in this aspect.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We will address these issues with our team to ensure that similar situations are prevented in the future.We appreciate your patronage and hope that despite these minor inconveniences, you were able to enjoy your time with us. If you choose to stay with us again in the future, please do not hesitate to reach out if there is anything we can do to make your experience even more enjoyable.

4/10 - Kém

Adam

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pros: comfortable bed, very friendly staff. Cons: *very* expensive dining options that were just average, unresponsive to requests that a lamp be fixed, had to call multiple times to ask for fresh towels, door to faux balcony didn’t open or close all the way and once they “fixed it,” it wouldn’t open at all. Unannounced “resort fees,” (it’s not a resort), unannounced early check-in fees (where else am I supposed to go when the plane lands? Overall, I found the place annoying. And I’m pretty easy going.
Lưu trú 5 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you for taking the time to provide feedback on your recent stay at Hilton Irvine. We genuinely appreciate your candid review, and we sincerely apologize for any inconveniences you experienced during your visit.We are pleased to hear that you found our beds comfortable and our staff friendly. However, we are disappointed to learn about the challenges you faced, and we want to assure you that your concerns have not gone unnoticed.Your comments regarding the dining options, unresponsive service for the lamp, towel requests, and the issue with the faux balcony door are all areas that we take very seriously. Our team will thoroughly investigate each of these matters to ensure that they are promptly addressed, and appropriate measures are taken to prevent such issues from recurring.We also understand the frustration with unannounced fees, and we apologize for any confusion. We will review our communication practices to ensure that all fees are transparently communicated to our guests in the future.Your satisfaction is important to us, and we would appreciate the opportunity to discuss your concerns further. If you could provide additional details, such as your reservation information, it would assist us in addressing these issues more effectively.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to regain your trust during a future stay at Hilton Irvine.Thank you for bringing these matters to our attention.

4/10 - Kém

Lisa

Lưu trú 1 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 15/05/2024
Thank you for taking the time to leave a review about your recent stay at the Hilton Irvine. We sincerely apologize that your experience fell short of a 5-star rating. Your feedback is valuable to us, and we take it seriously.We'd love to learn more about the specific aspects that led to a 2-star rating. Would you be willing to share some details about what disappointed you most during your stay? Knowing what went wrong allows us to address the issues and improve for future guests.Here are a few areas we noticed in your review:Overall Experience: You mentioned your overall experience was only a 2 out of 5 stars. Can you elaborate on what specifically detracted from your enjoyment?We understand that a positive experience is built on many factors, and we want to ensure we're delivering on all fronts.

8/10 - Tốt

George, paramus

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you for taking the time to share your thoughts and leaving a 4 out of 5-star review for Hilton Irvine on Expedia.com. We appreciate your feedback, and we're pleased to hear about your overall positive experience.It's always valuable to receive input from our guests, and we're interested in understanding how we can make your next stay even better. If there are specific aspects you enjoyed or areas where you think we can improve, please feel free to share more details. Your insights are instrumental in helping us enhance our services.We are committed to providing exceptional experiences, and we're glad to know that your time at Hilton Irvine was a positive one. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back in the future to earn that extra star.Thank you for choosing Hilton Irvine.

10/10 - Xuất sắc

Jeff

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location
Excellent location and staff are helpful and friendly.
Lưu trú 2 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you so much for taking the time to leave a fantastic 10 out of 10 star review for Hilton Irvine! We are thrilled to hear that you had an exceptional experience during your stay, and we truly appreciate your positive feedback.It brings us immense joy to know that our hotel met and exceeded your expectations. Our team strives to provide the highest level of service, and your kind words serve as a great encouragement for all of us.We are delighted that you enjoyed your time at Hilton Irvine, and we hope that every aspect of your stay, from the accommodations to the service, contributed to a memorable and comfortable experience.Your satisfaction is our priority, and we are grateful for your support. If you have any specific highlights or memorable moments from your stay that you would like to share, we would love to hear more about them.Thank you once again for choosing Hilton Irvine, and we look forward to welcoming you back for another outstanding stay in the future!

8/10 - Tốt

Robert

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you so much for taking the time to share your 4 out of 5 star review for Hilton Irvine on Expedia.com! We are delighted to hear about your positive experience, and we sincerely appreciate your kind words.It's fantastic to learn that your stay with us met or exceeded your expectations. Our team works hard to create a welcoming and comfortable environment, and it's rewarding to know that our efforts contributed to a memorable stay for you.If there are specific aspects of your visit that stood out to you or any team members who provided exceptional service, we would love to hear more about it. Your feedback is valuable as it helps us continually improve and maintain the high standards we aim to uphold.Thank you for choosing Hilton Irvine for your stay, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.

10/10 - Xuất sắc

Kenji

Lưu trú 2 đêm vào Tháng 1, 2024
Sergio Bocci, General Manager trả lời vào 15/05/2024
That's fantastic to hear! A 5-star review on Expedia.com is wonderful recognition for the entire Hilton Irvine team. We appreciate you taking the time to share your positive experience.Is there anything specific you enjoyed about your stay that you'd like to mention? We're always looking for ways to improve and ensure our guests have an exceptional stay.In the meantime, thank you again for choosing the Hilton Irvine. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Carmy, Kalamazoo

Khách đi công tác
Thích: Tiện nghi, dịch vụ
Great location
Lưu trú 2 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you so much for taking the time to share your 5 out of 5 star review for Hilton Irvine on Expedia.com! We are delighted to hear about your positive experience, and we sincerely appreciate your kind words.It's fantastic to learn that your stay with us met or exceeded your expectations. Our team works hard to create a welcoming and comfortable environment, and it's rewarding to know that our efforts contributed to a memorable stay for you.If there are specific aspects of your visit that stood out to you or any team members who provided exceptional service, we would love to hear more about it. Your feedback is valuable as it helps us continually improve and maintain the high standards we aim to uphold.Thank you for choosing Hilton Irvine for your stay, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.

10/10 - Xuất sắc

Heather

Lưu trú 1 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you so much for taking the time to leave a fantastic 10 out of 10 star review for Hilton Irvine! We are thrilled to hear that you had an exceptional experience during your stay, and we truly appreciate your positive feedback.It brings us immense joy to know that our hotel met and exceeded your expectations. Our team strives to provide the highest level of service, and your kind words serve as a great encouragement for all of us.We are delighted that you enjoyed your time at Hilton Irvine, and we hope that every aspect of your stay, from the accommodations to the service, contributed to a memorable and comfortable experience.Your satisfaction is our priority, and we are grateful for your support. If you have any specific highlights or memorable moments from your stay that you would like to share, we would love to hear more about them.Thank you once again for choosing Hilton Irvine, and we look forward to welcoming you back for another outstanding stay in the future!

10/10 - Xuất sắc

Anthony, Horseshoe Bend

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was friendly and helpful
Lưu trú 5 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you so much for taking the time to share your 5 out of 5 star review for Hilton Irvine on Expedia.com! We are delighted to hear about your positive experience, and we sincerely appreciate your kind words.It's fantastic to learn that your stay with us met or exceeded your expectations. Our team works hard to create a welcoming and comfortable environment, and it's rewarding to know that our efforts contributed to a memorable stay for you.If there are specific aspects of your visit that stood out to you or any team members who provided exceptional service, we would love to hear more about it. Your feedback is valuable as it helps us continually improve and maintain the high standards we aim to uphold.Thank you for choosing Hilton Irvine for your stay, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.

2/10 - Tồi

Rocio Elena

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mala experiencia
Terrible, habitación inapropiada, personal poco amable, no había agua para beber, no quisieron proveerla, el estacionamiento carísimo, necesitaba un espacio para tomar un zoom y quisieron rentarme el espacio por 280 dólares. Mal Eso sí las camas muy cómodas
Lưu trú 1 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you for sharing your feedback about your recent stay at Hilton Irvine. We sincerely apologize for the issues you encountered during your visit, and we appreciate your candid comments.We are deeply sorry to hear about the challenges you faced, particularly regarding the room conditions, unfriendly staff, and the lack of available water. This does not align with the high standards of service we aim to provide at Hilton, and we are committed to addressing each of these concerns.Your comments regarding the expensive parking and the charge for a space to take a Zoom call are concerning and not reflective of our usual practices. We will investigate these matters thoroughly to ensure that such issues are rectified promptly.On a positive note, we're glad to hear that you found our beds comfortable. However, we understand that the overall experience fell short of your expectations, and for that, we sincerely apologize.We value your feedback and would like to make things right. If you could provide additional details, such as your reservation information, it would assist us in investigating and addressing these issues more effectively.Once again, we apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will use it to implement necessary improvements to enhance our guests' experiences.Thank you for choosing Hilton Irvine. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

4/10 - Kém

KAY

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Old and run down. Not Hilton quality.
Lưu trú 1 đêm vào Tháng 1, 2024
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you for taking the time to share your feedback regarding your recent stay at the Hilton Irvine. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty in providing this review.We are truly sorry to hear that you found our hotel to be old and run down, as this is certainly not the standard of quality that we strive to maintain at Hilton. We take your comments seriously and will be conducting a thorough review of the areas you mentioned to identify opportunities for improvement.We understand the importance of maintaining a high level of quality and comfort for our guests, and we regret that we fell short during your visit. Please be assured that your concerns have been shared with our management team, and we are committed to addressing and rectifying the issues you have highlighted.We would like the opportunity to make things right and regain your trust. If you could provide more specific details about your stay, such as the room number or any particular incidents, it would assist us in addressing the issues more effectively.Once again, we apologize for any inconvenience you may have experienced, and we appreciate your feedback as it helps us to enhance our services. We hope you will consider giving us another chance in the future to provide you with the exceptional Hilton experience that we are known for.Thank you for choosing Hilton Irvine.

4/10 - Kém

Jane

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 08/01/2024
Thank you for taking the time to share your feedback with us. We appreciate your honest review and apologize that your experience fell short of expectations during your stay at Hilton Irvine Orange County Airport.We regret to hear that we did not meet your expectations and that you rated us a 4 out of 10. Your comments are essential to us, and we would love to learn more about your specific concerns to address them appropriately.If you are open to providing more details about your stay, please feel free to reach out to us directly. Your insights are valuable, and we are committed to continuous improvement to ensure a better experience for our guests.We hope to have the opportunity to welcome you back in the future and provide a more positive and enjoyable stay.

10/10 - Xuất sắc

James, Madison

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenience
Lưu trú 1 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 08/01/2024
Thank you for choosing to stay at Hilton Irvine Orange County Airport and for taking the time to leave us a fantastic 5-star review on Expedia. We are thrilled to hear that you had a wonderful experience during your stay.It's delightful to know that you enjoyed your time with us, and we appreciate your positive feedback. Our team strives to provide exceptional service, and we're pleased to see that reflected in your review.If there is anything specific you loved about your stay or if you have any suggestions on how we can make your next visit even more enjoyable, please feel free to share.We look forward to welcoming you back for another excellent stay at Hilton Irvine Orange County Airport.

6/10 - Được

Khách đã xác thực

Đi cùng gia đình
There were hidden charges and parking fee was expensive. Garbage cans were too small. Smelly lobby area (like someone who’s covered with sweats and doesn’t take bath for days!). Overall, we’re not happy with our stay. I wish I knew these before I booked.
Lưu trú 3 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 08/01/2024
Thank you for sharing your feedback with us. We genuinely appreciate your input, and we apologize for any inconvenience you experienced during your stay at Hilton Irvine Orange County Airport.We're sorry to hear about your concerns regarding hidden charges, parking fees, and the conditions you mentioned in the lobby area. Your comments are valuable, and we will review these aspects with our team to ensure improvements are made.We understand the importance of transparent information, and we regret if you felt otherwise. Please know that we take your comments seriously, and your insights will help us enhance the guest experience.If your travels bring you back to the area, we would welcome the opportunity to host you again and provide a better experience. Please feel free to reach out if you have any further concerns.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice stay
Great place to stay. We had an early morning flight and the hotel is right across the street from John Wayne Airport. The shuttle was great and the hotel was very nice.
Lưu trú 1 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 08/01/2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that your stay at Hilton Irvine Orange County Airport was enjoyable, especially with the convenience of being close to John Wayne Airport.Our team is delighted that you found our shuttle service helpful and that you had a pleasant experience overall. We appreciate your kind words and are grateful for the perfect score you gave us.If your travels bring you back to the area, we would be honored to welcome you again for another great stay. Safe travels!

10/10 - Xuất sắc

Yong

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s very convenient.
Lưu trú 2 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for taking the time to share your positive 5 out of 5 star review following your stay at Hilton Irvine Orange County Airport! We are delighted to hear that you found your experience convenient.Your satisfaction is important to us, and we appreciate your positive feedback. If there are any specific aspects of your stay that stood out or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the pleasure of serving you again.

8/10 - Tốt

Guy

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall it was a really stay and very high quality. You can't beat the close proximity to John Wayne Airport and the free shuttle service. The only downside for me was the body lotion dispenser in the bathroom was empty and the neighboring guests doors would slam shut and wake me up.
Lưu trú 2 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for sharing your feedback on Expedia.com following your stay at Hilton Irvine Orange County Airport. We appreciate your positive review and valuable insights.We're delighted to hear that you enjoyed a high-quality stay and found the close proximity to John Wayne Airport and the complimentary shuttle service convenient. Your feedback regarding the empty body lotion dispenser in the bathroom and the noise from neighboring guests' doors is noted, and we sincerely apologize for any inconvenience caused.Rest assured, we will address these concerns with our housekeeping and maintenance teams to ensure a more seamless and comfortable experience for our guests in the future.If there are any other specific details you would like to discuss or if there's anything we can do to make your future stays even more enjoyable, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the pleasure of serving you again.

6/10 - Được

John

Đi cùng gia đình
Asked for two rooms to be cleaned and not one was done
Lưu trú 2 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for taking the time to share your feedback on Expedia.com following your stay at Hilton Irvine Orange County Airport. We sincerely apologize for the inconvenience you experienced with the housekeeping service.Your comments about the rooms not being cleaned as requested are concerning, and we understand the importance of maintaining a clean and comfortable environment for our guests. We apologize for any disruption this may have caused during your stay and assure you that we will address this matter with our housekeeping team to prevent such occurrences in the future.If there are any other specific details you would like to discuss or if there's anything we can do to make amends for this oversight, please feel free to let us know.We appreciate your feedback, and we hope to have the opportunity to serve you better in the future.

4/10 - Kém

Fady

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you for taking the time to provide feedback on your recent stay at Hilton Irvine. We sincerely apologize that your experience fell short of your expectations, and we appreciate your candor.We regret any inconvenience you may have encountered during your visit, and we would like to learn more about the specific issues you faced to address them promptly. If you could provide additional details about your stay, such as the date, room number, or any particular concerns you had, it would assist us in identifying areas for improvement.Our team is dedicated to delivering a high standard of service, and we take your feedback seriously. Rest assured that we will review and address the issues you raised to ensure a more positive experience for future guests.We value your patronage and apologize for any shortcomings during your stay. Please consider giving us another opportunity to exceed your expectations should your travels bring you back to Hilton Irvine. Your satisfaction is our priority, and we are committed to making amends for any shortcomings you experienced.Thank you for choosing Hilton Irvine.

4/10 - Kém

Fady

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Robert Koscelnik, General Manager trả lời vào 16/02/2024
Thank you for taking the time to provide feedback on your recent stay at Hilton Irvine. We sincerely apologize that your experience fell short of your expectations, and we appreciate your candor.We regret any inconvenience you may have encountered during your visit, and we would like to learn more about the specific issues you faced to address them promptly. If you could provide additional details about your stay, such as the date, room number, or any particular concerns you had, it would assist us in identifying areas for improvement.Our team is dedicated to delivering a high standard of service, and we take your feedback seriously. Rest assured that we will review and address the issues you raised to ensure a more positive experience for future guests.We value your patronage and apologize for any shortcomings during your stay. Please consider giving us another opportunity to exceed your expectations should your travels bring you back to Hilton Irvine. Your satisfaction is our priority, and we are committed to making amends for any shortcomings you experienced.Thank you for choosing Hilton Irvine.

6/10 - Được

Mari

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Fine until AM shuttle. Asked where shuttle was told will arrive in 11 min. Can see it parked in lot. I wait right inside w/in eye shot. No bus pulls up. 5” I ask was told next 30”. Too long for details. Staff was smug and doing the eye talking to each other like I’m the Karen. Not professional. Bad feeling. Ruined experience.
Lưu trú 1 đêm vào Tháng 12, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for sharing your experience on Expedia.com following your stay at Hilton Irvine Orange County Airport. We sincerely apologize for the inconvenience you encountered with the morning shuttle service and the perceived lack of professionalism from our staff.Your feedback is important to us, and we regret any frustration caused by the miscommunication regarding the shuttle's arrival time. We also apologize for any perception of smugness or unprofessional behavior from our staff, as this is not reflective of the level of service we aim to provide.Rest assured, we take your comments seriously and will address this matter with our transportation and guest services teams to prevent such issues in the future. We appreciate your honesty and the opportunity to improve our services.If there are any other specific details you would like to discuss or if there's anything we can do to make amends for this inconvenience, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

WILLIAM

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe clean and convenient
Lưu trú 1 đêm vào Tháng 9, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for taking the time to share your positive 5 out of 5 star review on Expedia.com following your stay at Hilton Irvine Orange County Airport! We are thrilled to hear that you found our hotel safe, clean, and convenient.Your satisfaction is important to us, and we appreciate your positive feedback. If there are any specific aspects of your stay that stood out or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the pleasure of serving you again.

8/10 - Tốt

Patricia, Bakersfield

Thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 11, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for taking the time to share your feedback with us on Expedia.com after your stay at Hilton Irvine Orange County Airport. We appreciate your input, and we're pleased to see that your overall experience was positive.If there are specific details you would like to discuss further or if there's anything we can do to enhance your future stays, please feel free to reach out. Your satisfaction is important to us, and we value your insights.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the opportunity of serving you again in the future.

10/10 - Xuất sắc

David

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you so much for taking the time to share your perfect 10 out of 10 star review on Hotels.com following your stay at Hilton Irvine Orange County Airport! We are delighted to hear that you had an exceptional experience.Your high rating is greatly appreciated, and we're thrilled to know that your stay met or exceeded your expectations. If there are any specific aspects of your stay that stood out or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the pleasure of serving you again.

10/10 - Xuất sắc

Susan, Los Angeles

Lưu trú 1 đêm vào Tháng 11, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you so much for taking the time to share your positive 5 out of 5 star review on Expedia.com following your stay at Hilton Irvine Orange County Airport! We are thrilled to hear that you had a fantastic experience.Your satisfaction is our top priority, and we appreciate your kind words. If there are any specific aspects of your stay that stood out or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the pleasure of serving you again.

10/10 - Xuất sắc

Caroline

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great place, excellent service
Pool was great. Hung out there most of the day. Friendly and helpful staff. Dave the shuttle driver even drove us to a restaurant nearby for dinner. Thanks again!!
Lưu trú 1 đêm vào Tháng 11, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you so much for sharing your fantastic 10 out of 10 star review on Hotels.com after your stay at Hilton Irvine Orange County Airport! We are thrilled to hear that you had such an enjoyable experience.It's wonderful to know that you enjoyed the pool and that our staff, including Dave the shuttle driver, contributed to making your stay memorable. We're delighted that Dave went above and beyond by driving you to a nearby restaurant for dinner.Your kind words are truly appreciated, and we look forward to providing you with another exceptional experience during your future visits. If there's anything specific that stood out or any way we can further enhance your stays, please feel free to let us know.Thank you for choosing Hilton Irvine Orange County Airport, and we can't wait to welcome you back!

8/10 - Tốt

Charlotte Adams

Thích: Sạch sẽ, tiện nghi, dịch vụ
I would return
Lưu trú 4 đêm vào Tháng 11, 2023
Robert Koscelnik, General Manager trả lời vào 21/12/2023
Thank you for taking the time to share your feedback with us on Expedia.com after your stay at Hilton Irvine Orange County Airport. We appreciate your input, and we're pleased to see that your overall experience was positive.If there are specific details you would like to discuss further or if there's anything we can do to enhance your future stays, please feel free to reach out. Your satisfaction is important to us, and we value your insights.Thank you for choosing Hilton Irvine Orange County Airport, and we look forward to the opportunity of serving you again in the future.