Dear Mr Stine, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We noticed that you rated us low without specifics so we would ask you if you would give us a few minutes of your time to send us an e-mail noting what did not meet your expectations during your stay.We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience.With the hope of welcoming you again, we send you our best regards

Dear Mr Vidar, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you totally enjoyed your stay.We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience.With the hope of welcoming you soon, we send you our best regards

Dear Mrs Nancy, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you totally enjoyed your stay.We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience.With the hope of welcoming you soon, we send you our best regards

Dear Mr Toni, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. It's very important for us to gift to our guests unforgivable moments!We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. With the hope of welcoming you again soon, we send you our best regards.

Dear Mrs Ossi, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you enjoyed your stay and we thank you in particular for emphasizing the kindness and the professionality of our staff and the quality of the food at our new restaurant "Terrazza 1841" directly on the lake.We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. With the hope of welcoming you again soon, we send you our best regards.

Dear Mr John,first of all we thank you for choosing the Araba Fenice Hotel and for your review. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. With the hope of welcoming you again soon, we send you our best regards.

Dear Mrs Angelika,thank you for you review! We are sorry to read your complain. Your reservation was for the Pool Junior Suite with lake view of 34 mq. On the reservation you find the size of the room and if you want one there's our Floating Suite Spa. All our rooms are just renovated and the furnished is fresh, modern and really usefull an you can see also from the photos. All our rooms have TV so we don't understand your complain. The reception is always at complete disposal for the guests and if you need something, you can just call it! Regarding the heated, unfortunately, the law forbids us to turn it on until October 29, so it is not up to us like the desolate buildings he saw in the village... Surroundings are not part of the hotel's services and are not up to us.We are sorry to read your complain also regarding breakfast and dinner: Normally our food is one of the most appreciated points by our guests. Also for breakfast there is a wide choice of sweet and salty products, homemade by our chef, many also made at the moment.Hoping to welcome you another time here to give you a better hotel experience.Best regards

Dear Mr Rainer,thank you for your review.We are sorry to read that you didn't like your room but you have reserved a family room without lake view in the dependance. On your confirmation of the reservation, there was no indication that the room had a balcony or lake view or living room.We offer different type of room with lake view, some with balcony and some with living room for example the Floating Suite Spa with lake view and two balconies and living room, the Superior room with lake view and balcony or the Deluxe room with lake view.These rooms are more quiet but the train, during the night, doesn't run and the rooms are all soundproofed.We hope to welcome you another time for living our hotel with a better opinion.best regards

Dear Mrs Valerie, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We are happy that you enjoyed your stay. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience.With the hope of welcoming you soon, we send you our best regards.

Dear Mr Ludvig, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you enjoyed your stay and we thank you in particular for emphasizing our hotel located in a unique location directly on the lake with our new 200-square-metre terrace directly on the water from where you can admire breathtaking views during breakfast or while enjoying the dishes in our bistro at lunchtime or drinking a glass of Franciacorta. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. With the hope of welcoming you soon, we send you our best regards.

Dear Mrs Sara, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We are happy that you totally enjoyed your stay. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience.With the hope of welcoming you soon, we send you our best regards.

Dear Mrs Maria, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you enjoyed your stay and we thank you in particular for emphasizing the quality and variety of products offered for breakfast and our hotel located in a unique location directly on the lake with our new 200-square-metre terrace directly on the water from where you can admire breathtaking views during breakfast or while enjoying the dishes in our bistro at lunchtime or drinking a glass of Franciacorta. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. With the hope of welcoming you again soon, we send you our best regards.

Dear Mr Klaus, first of all we thank you for choosing the Araba Fenice Hotel. We are happy that you have enjoyed your stay in our hotel, and we thank you in particular for underlining our hotel located in a unique location directly on the lake with our new 200-square-metres terrace directly on the water from where you can admire breathtaking views during breakfast or while enjoying the dishes in our bistro at lunchtime or drinking a glass of Franciacorta. Our building is a historical one and it dates back to 1841. Regarding the train line and the road, both were built after that. The trains don't run during the night and the road is a local one, not too crowded and the rooms are soundproofed. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. Hoping to welcome you again soon, With our best regards.

Dear Mr Richard, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining the kindness and professionality of our staff, the quality and variety of products offered for breakfast and our unique location directly on the lake where you can have lunch on our new terrace admiring beautiful view. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. See you next time! With our best regards.

Dear Guest, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining the kindness and professionality of our staff, the quality and variety of products offered for breakfast and our unique location directly on the lake where you can have lunch at our bistrot on our new beautiful terrace, admiring beautiful sunset! We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. See you next time! With our best regards.

Dear Mr Thomas, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining the kindness and professionality of our staff! We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. See you next time! With our best regards.

Dear Mr Thomas, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining the kindness and professionality of our staff! We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. See you next time! With our best regards.

Dear Mr Richard, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining our rooms with attention to detail and cleanliness, the quality and variety of products offered for breakfast, the quality of the food at our restaurant and our unique location directly on the lake, with breathtaking view. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience.Hoping to welcome you again soon, our best regards.

Dear Mr Jonathan, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have enjoyed your stay in our hotel, and we thank you in particular for underlining the kindness and professionality of our staff, our rooms with attention to detail and cleanliness, the quality of the food at our restaurant and our hotel located in a unique location directly on the lake where you can admire breathtaking view from the swimming pool, the terrace of the bar and restaurant and also from our Floating suite spa or Superior room, directly from the balcony of the room. Regarding the ladder, it is a mobile one (we remove it every evening and put it back in the morning) but it is absolutely safe and there have never been any problems. About the mini whirpool, we check water values 3 times per day and we clean it every morning, before the opening, one time in the afternoon and the last time when we close it. If there are many people, we try to clean it more than 3 times. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. Hoping to welcome you again, best regards!

Dear Mrs Jeanette, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining our rooms with attention to detail and cleanliness and the quality and variety of products offered for breakfast. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. Hoping to welcome you again soon! Best regards

Dear Guest, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We are very happy that you enjoyed your stay and we thank you in particular for emphasizing our unique location directly on the lake: all our services are directly on the lake as the swimming pool and our beach with minijacuzzi with heated water, our private floating pier and the terrace of our bar and restaurant, where you can have a nice aperitive and taste great food. The waves of the lake pamper our guests during the stay at Araba Fenice Hotel. With the hope of welcoming you soon, we send you our best regards.

Dear Mrs Pieri, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We are very happy that you enjoyed your stay and we thank you in particular for emphasizing the kindness of our staff and our unique location directly on the lake where it is great to have a drink or enjoy great food on the terrace of our restaurant. Regarding your room without lake view, for the next time, we suggest you to reserve a lake view room as our Junior Suite or Superior or Deluxe rooms. Our hotel is 3 kms far from the center of Iseo and it's possible to reach it by bike, that you can rent at the hotel, and also by foot in 30 minutes ca. With the hope of welcoming you soon, we send you our best regards.

Dear Mrs Gerarda, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for underlining our unique location where it is great to have breakfast on the terrace, an aperitif or enjoy great food on the terrace of our restaurant. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. With the hope of welcoming you soon, we send you our best regards.

Dear Mrs Hanne, first of all we thank you for choosing the Araba Fenice Hotel. We are happy that you have enjoyed your stay in our hotel, and we thank you in particular for underlining the kindness and professionality of our staff, our Superior rooms with lake view and balcony where you can admire breathtaking view and our unique location where it is great to have an aperitif or enjoy great food on the terrace of our restaurant. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. We hope to welcome you again soon! With our best regards.

Dear Mr Morgan, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We are happy that you enjoyed your stay but we are sorry to read that the service of the restaurant was not good...our restaurant hosts many people every day and our guests are always satisfied with both the food and the service. We will, however, inform the restaurant manager of your comment. we are planning to place an electric car charging station but the Covid situation has slowed down the installation. Regarding your complain about the breakfast, you have included it in the price of the room and it's a buffet continental breakfast that included: fresh fruit, fruit in syrup, 5 different type of bread, 4 type of jam, Nutella, Jogurt, 3 different types of Milk, 3 different types of Muesli, 6 types of cakes, 4 types of honey, 3/4 types of Juice, Bacon, scrambled eggs, wurstel, fresh and cooked vegetables (2 types), vegetables in oil (6 types), boiled eggs, puff pastry and savory pies, patè, different types of biscuit, 10 types of brioches, dried fruits, bon bons, chocolate, cold cuts and cheese (2/3 different types of each), Pinzimonio, different types of seeds,... So the choice is already very wide in case you don't want to add the 5 additional paid proposals we offer in addition. Hopefully to have you here again as our guests! Best regards

Dear Mr Garry, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you enjoyed your stay and we hope to welcome you again in our hotel. We send you our best regards.

Lieber Herr Friedrich, vielen Dank für Ihre wunderbare Bewertung. Wir freuen uns sehr, dass Ihnen das Fruestueck und das Restaurant gefallen haben. Wir freuen uns auf ein weiteres Treffen mit Ihnen! Bis bald!

Gentilissimo Sig. Fabrizio, innanzitutto La ringraziamo per aver scelto l'Araba Fenice Hotel. Siamo davvero felici che abbia totalmente apprezzato il suo soggiorno nel nostro hotel, e La ringraziamo in particolare per aver sottolineato la gentilezza e professionalità del nostro staff e la nostra unica location dove è fantastico prendere un aperitivo o gustare ottimo cibo sulla terrazza del nostro ristorante oppure direttamente dal balconcino della propria camera , come avete fatto voi, ammirando panorami mozzafiato in totale relax. Le assicuriamo che sarà nostra premura mantenere e migliorare continuamente la qualità del nostro servizio affinché anche i prossimi soggiorni trascorsi nella nostra struttura continuino ad essere un’esperienza piacevole ed indimenticabile. Alla prossima! Con i nostri migliori saluti.

Gentilissima Sig.ra Paola, innanzitutto La ringraziamo per aver scelto l'Araba Fenice Hotel. Siamo davvero felici che abbia totalmente apprezzato il suo soggiorno nel nostro hotel, e La ringraziamo in particolare per aver sottolineato la nostra unica location dove è fantastico prendere un aperitivo o gustare ottimo cibo sulla terrazza del nostro ristorante, ammirando panorami mozzafiato in totale relax. Le assicuriamo che sarà nostra premura mantenere e migliorare continuamente la qualità del nostro servizio affinché anche i prossimi soggiorni trascorsi nella nostra struttura continuino ad essere un’esperienza piacevole ed indimenticabile. Alla prossima! Con i nostri migliori saluti.

Dear Mrs Loretana, first of all we thank you for choosing the Araba Fenice Hotel. We are really happy that you have totally enjoyed your stay in our hotel, and we thank you in particular for suggest our hotel. We assure you that it will be our care to maintain and continuously improve the quality of our service so that your next stay in our structure will continue to be a pleasant and unforgettable experience. See you next time! With our best regards.

Dear Guest, first of all we thank you for choosing the Araba Fenice Hotel and for your review. We are happy that you enjoyed your stay and we thank you in particular for emphasizing the cleanliness and the unique location directly on the lake where it is great to have a drink or enjoy great food on the terrace of our restaurant. We are really sorry that the barman didn't wear correctly the mask on his face but for sure was on the bar counter so there was at least the distance but we have already shared your note with our barman, which will carry out the necessary checks to prevent such unpleasent situations from recurring. We are strickly following the anti-Covid restrictions protocol for guests and staff, working very hard to enforce and respect it, as you will have seen during your stay, for sure. For example, we sanitize and disinfect several times a day, the common areas and all the surfaces of the most contact, ensure and enforce safety distances, provide hand sanitizing dispensenrs in alla common areas,.. With the hope of welcoming you soon, we send you our best regards.

Dear Guest, first of all we thank you for choosing the Araba Fenice Hotel and for your wonderful review. We are very happy that you enjoyed your stay and we thank you in particular for emphasizing the unique location directly on the lake where it is great to have a drink or enjoy great food on the terrace of our restaurant. With the hope of welcoming you soon, we send you our best regards.