Dear Mr/Ms Hellen Le, thank you for your feedback. We were delighted to learn that you enjoyed your stay with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again soon! -Siti Artha, Guest Service Manager-

Dear Mr Manish, Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that our property was a convenient choice for your visit to Legoland, given its proximity within walking distance.However, we apologize if the breakfast offering did not meet your expectations. We take guest feedback seriously, and your comments regarding the breakfast options will be shared with our team. We strive to provide a variety of choices to cater to different preferences and dietary needs, and we will evaluate our offerings to ensure improvements are made.We appreciate your honesty and understanding in choosing to dine outside for breakfast. Your suggestions help us in enhancing the overall experience we provide to our guests.Thank you once again for your valuable feedback. We value your patronage and look forward to the opportunity to welcome you back on your next visit.

Dear Mr Peng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

Dear Mr Wan-Gyu, Thank you for sharing your review on your recent visit. We look forward to welcoming you back for another seamless experience soon! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

Dear Mr Teng, Thank you for taking the time to provide feedback on your recent experience with us. We are thrilled to hear that you found our location to be very convenient. Your positive feedback is truly appreciated and will serve as encouragement for our team to continue delivering exceptional service and convenience to all our guests.Once again, thank you for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

Dear Ms Cindy, Thank you for your feedback about your recent stay with us. We are glad to hear that you had a positive experience with our service and found our facilities convenient. We take pride in providing a high level of service to our customers. We value your interest in our services and look forward to serving you in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Ms Shinwon, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our location to be convenient and our service satisfactory. We strive to provide excellent services, including taxi reservations and luggage storage to ensure a pleasant stay for our guests. We also appreciate your mention of the early check-in option. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

Dear Ms Natasha, Thank you for your kind words! We're thrilled to hear that you were satisfied with the service provided during your stay with us. At Somerset Medini Iskandar Puteri, we strive to provide excellent service to all our guests, and we're glad to know that we met your expectations. Our dedicated team works hard to ensure that every aspect of your stay is taken care of, and it's rewarding to receive such positive feedback.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Thank you for the kind review of your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service.

Dear Mr. Keith,Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.

Dear Mr Fernando, Thank you for your kind review. It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service.

Dear Mr Krishna, Thank you for your kind review! We are glad to know that our location as well facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Mr Arun, Thank you very much for taking the time to share your feedback. We are disappointed to learn that your stay was not up to expectations. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Valued Guest, Thank you very much for the highest rating! We are pleased to hear that you appreciated our facilities as well our location. Thank you for staying with us and we look forward to welcoming you back for another memorable stay. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service

Dear Mr Yoong, Thank you for taking the time to review your experience with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. Our team endeavors to provide a level of service that is synonymous with our signature hospitality. We look forward to welcoming you back in the near future! Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Ms Nora, Thank you very much for taking the time to share your feedback. We are glad to have achieved your overall liking. While this isn’t the usual stay experience of our guests, we humbly recognize the fact that we may not have been able to perfect our delivery every single time as much as we fervently hope to. Nonetheless, my team and I are always appreciative of constructive feedbacks on our gaps in our commitment to strive for continuous improvements in order to deliver the ultimate stay experience all our guests deserve. We look forward to hearing from you and hope to be able to have the opportunity to restore your confidence in our hotel. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Mr Arun, Thank you very much for taking the time to share your feedback. We regret to learn that your stay with us was less than satisfactory due to the cleanliness issues that you encountered. It is most certainly not the experience that we intended our guests to have, and the impression that we would like to leave. Do be assured that our guest’s experience remain our top priority and a slew of improvements will be implemented to enhance our offerings and service standards. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Ms Mincheol, Thank you for your very kind review. We are glad to know that our location, view as well the facilities complemented well to provide you with an exceed expectation stay with us. We are delighted you had an enjoyable. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Ms Yi Lu, Thank you for your review. Your kind review will definitely motivate us to continue to ensure the best experience for our guests and we look forward to welcoming you back for another enjoyable stay in the not-too-distant future. Regards, Diana Binti Kamarunzaman Asst. Manager, Guest Service

Dear Mr Ren Shing, Thank you very much for taking the time to share your feedback. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. We are delighted that we have made your stay an exceptional one. Thank you for choosing Somerset Medini Iskandar Puteri, Johor and we look forward to welcome you back again. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Mr. Edwin,Thank you for your perfect rating! It is indeed our pleasure that you had enjoyed your stay with us. We definitely look forward to welcome and serve you again, in the near future.Regards,Diana Kamarunzaman Asst. Manager, Guest Service

Dear Mr Eric, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Valued Guest, Thank you for taking the time to share your stay experience. We are glad you enjoyed your stay. We hope to welcome you back on your next visit.Regards,Diana Kamarunzaman Asst. Manager, Guest Service

Dear Sir/Madam, Thank you for the review and at the same time, we are happy to have met your expectations in service and quality standards. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, Johor, we look forward to welcoming you again soon. Regards, Viki Mahalingam, Asst. Residence Manager

Dear Valued Guest, thank you for your review. We have noted your feedback and will work on further improvements with our Maintenance team. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Viki Mahalingam, Asst. Residence Manager

Dear Mr Faizal, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Ashurah, We would like to thank you very much for sharing with us your feedback regarding your stay. I shared your comments with our team. I am glad to see that you enjoyed your experience with us and I am sure that this feedback served as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate you sharing your feedback and it is our hope to have the opportunity to welcome you back in the near future. Regards, Viki, Asst. Residence Manager

Dear Mr Chia,Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Ms Crispina, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam

Dear Valued Guest, Thank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concern mainly on room readiness. Please be assured that we have shared these with our respective team members. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better. Yours Sincerely, Viki Mahalingam

Dear Mr Eugene,Thank you for taking the time to share your stay experience on Expedia.We were delighted to learn that you enjoyed your stay with us. Rest assured that we have noted your feedback pertaining to the broken body soap bottle and replaced it accordingly. Once again, thank you for your valued patronage. From all of us at Somerset Medini Iskandar Puteri, we look forward to welcoming you again soon.

Dear Yuen Ling, Thank you for staying at the Somerset Medini Iskandar Puteri, Johor. We do apologize for the experiences that were not up to your exacting expectations. Please be assured that necessary trainings and amendments will be implemented to ensure that your next visit with us will be a better one. We are once again sorry for all the shortcomings and inconveniences. We do hope that there you will render us another opportunity of welcoming you back again for a more seamless experience in the near future.Regards,Diana Binti Kamarunzaman Asst. Manager, Guest Service

Dear Qin, Thank you for your review. We are delighted you enjoyed your stay with us and sincerely thank you for your valued support. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items. We regret that you did not enjoy the breakfast on offer. We have shared your feedback with our breakfast service provider and will continue to work on improvements with them. We look forward to welcoming you back to stay soon. Best regards, Viki, Asst. Residence Manager

Dear Valued Guest, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continued support. We look forward to welcoming you back for another great stay soon. Best regards, Viki Mahalingam, Asst Residence Manager

Dear Ms Cindy, Rest assured that we have taken note of your feedback pertaining to room maintenance and shall improve in this area of concern. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager

Dear Valued Guest, Thank you for your review. We are delighted you have had another enjoyable stay with us and sincerely thank you for your continued support. We look forward to welcoming you back for another great stay soon. Rest assured that we have noted your feedback pertaining to linen and will ensure no reoccurrence in future. Best regards, Viki Mahalingam, Asst Residence Manager

Dear Mr Wong, We are truly pleased to hear that we met your expectations in terms of our service and hospitality. We look forward to welcoming you back for another flawless experience. Yours sincerely, Viki Mahalingam Asst. Residence Manager

Dear Mr Jonathan, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the housekeeping team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

Dear Valued Guest, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the engineering team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

Dear Mr Suan Jin, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the maintenance team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards

Dear Mr Tan, Thank you for your very kind review. We are delighted you had an enjoyable stay. It would be an absolute pleasure to be your accommodation host on your next return. Regards, Diana Kamarunzaman Asst. Manager, Guest Service

Dear Mr Imran, While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key mission. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. I would like to assure you that I have personally addressed this issue with the housekeeping team. Once again, please accept our apologies and do not hesitate to let me know if there’s anything I can assist you with. Regards