"We made an independent booking with an agent. We were not aware that this hotel caters predominantly for coach parties. There were around 200+ coach party guests and only a handful of individual bookings. Our bedroom, on the third floor, was spacious but had no chest of drawers to unpack clothes into. The room and bathroom were clean, but very old fashioned. There were just two electric sockets which were used for the tv and kettle. No other sockets. Rooms were serviced at irregular intervals. If we required any hotel items, for example toilet rolls, we had to go down three floors to ask at reception. Bins in the room were left unemptied for several days. Towels left in the bath to be changed werenot serviced daily. The hotel caters for parties if over 200 elderly guests, many of which have mobility problems, but there is only one tiny lift which will only accommodate one person with one case to the first floor. We then had to walk along a corridor to reach the next lift to ascend another two floors. On our day of departure both lifts were out of use necessitating carrying several cases down three double sets of stairs. There was no assistance offered by the management. There are just three disabled parking places for all these senior aged guests. A breakfast buffet was available but if you wanted a fried egg you had to walk around the restaurant to find a waitress who would then need to walk to the kitchen to order one. Despite all of this we enjoyed our holiday."
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