4/10 - Kém
Eslam
15/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’m staying in Broyt Hotel every month for five nights. I like the hotel all employees specially reception stuff are so kind and helpful.
Except for last time, I had a bad experience with one of the restaurant staff member who is responsible for both restaurant and playing area for kids.
My son went to play in the kids area and has written the rules on the door that I can’t enter inside and my son or other child should be supervised by one of the hotel staff members the whole time.
We went to check who’s responsible for the kids area. She said give me a while and I will come. We waited for 1 Hour. She didn’t show up my son went to her again and someone called. Kareem told him don’t come here again. Don’t bother her. She’s working..
When I went to him to ask him what’s wrong he said that she’s working now and she will be on her breat at 11 am and I said she’s supposed to be working for the kids area not doing someone else’s job and how come their is break time for employees at 11 am , he said now we are busy she can’t leave and I told him then why you told my son to wait he spoke in a very rude way and unprofessional
Eslam
Lưu trú 5 đêm vào Tháng 12, 2025