I never write reviews after a stay, but I am making an exception for this hotel. Even before I arrived at the property, the hotel reached out to see if there was anything they could do for me upon my arrival as well as reached out to see if I needed transportation or if I wanted them to book any excursions. There are too many people to name, but every single person I interacted with at the hotel was beyond kind, courteous, and helpful. The customer service was the best I have ever experienced at any place I have ever stayed, and trust me, I have stayed a lot of places. My room had to be the absolute cleanest room I have ever been in. And I don’t just mean upon my arrival, but every single day when housekeeping came, every detail was attended to. Sheets were cleaned, room was spotless, it was the most thorough housekeeping service I have ever experienced. I originally booked this hotel based on the reviews that continued to mention customer service as a theme , and they were not wrong. Please do yourself a favor and book this hotel if you decide to stay in Istanbul. You will be so happy that you did and if I ever return, I will be sure to come back.