4/10 - Kém
Marc
Đi cùng bạn đồng hành
19/09/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I am doubting the Rating system at Expedia for this hotel, We booked and paid for a Superior Double Room (with a king bed), but upon arrival, we were given a standard double room. I explained the difference to the receptionist, and while it was clear he knew the difference between a queen and a king bed, he made it seem like it was my problem and insisted that all the beds were big. He admitted the hotel was full and promised to move us to a superior room later, but that never happened. No refund or discount was ever offered for the mistake, which was very disappointing especially since we were only staying two nights and our main reason for booking was the king bed.
The room had issues: a broken shower holder, dirty towels (replaced with more stained ones), and bed linens my wife didn’t feel comfortable sleeping on. Housekeeping even removed our towels without replacing them.
On the positive side, breakfast was good and the rest of the staff were polite and helpful. But overall, the experience was disappointing. wrong room, poor cleanliness, dismissive service, and no attempt to make it right.
Marc
Lưu trú 2 đêm vào Tháng 9, 2025
