4/10 - Kém
Narry
28/04/2025
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is good. They even let me check in 3 hrs early which was a very good help. Most of the staff were courteous and helpful but I had 2 issue. 1.when booking my stay, i didn’t add Bfast with it as I thought I will do at the hotel. Upon checking, the staff told me that my room didn’t include the Bfast and if I wanted to have Bfast they will be 19 or 20 euro which was fine with me. The next morning, I when to have my Bfast and when I was coming out one of the restaurant staff asked my how would I want to pay and I said I can pay now, when I saw my bill it was 40 euros. I told him, is this correct as 40 euros seems very high for breakfast for 1 person and he said that’s their price. I even told him that I was told yesterday that it was 19 euros and he said, he isn’t sure what was said to me and I need to pay 40 euros which I did.
Then I went to the reception and I told the staff that look it’s not about the money but I don’t think I need to paid 40 euros for Bfast when I was told it will be 19 euros and he said, sir because you didn’t book the Bfast from us that’s is why restaurant charged you double and I was like what, isn’t the restaurant part of your hotel? If they would have explained me I would have paid at the time of check in. Anyway they didn’t do anything.
2. I like my room yo be cold for sleeping and when I turned the air con on it was blowing hot air, when I called the staff they said they can’t do anything as in winter the air c blows hot air only.
Narry
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