2/10
The hotel is very good but the hotel employees are not at all courteous to their guests. We had several instances during our stay where we felt that we were treated rudely and not as per their standards.
They dont allow guests to use the facilities like we went to the sauna at 9:06 pm and it clearly states that it is open from 10 am - 10 pm bit the employee working there said it closes at 9 pm.
We paid for the breakfast upfront for all days but they told us we did not pay whole we were taking food on one of the days. They just assumed we did not pay and did not even care to check their records to validate our upfront payment.
We were stuck in the lift after we returned on the second day while we were staying in the same room. The keycard did not work.
When we asked for additional keycard for the room they said we need only 2, they decide on what the guests need to do seems like.
Overall a terrible experience.
Only positives are good hotel and great buffet breakfast.
We would not recommend this hotel to anyone.
Sudhir
Lưu trú 1 đêm vào Tháng 6, 2025