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"Good"

"Staff friendly n helpful. Convenience to beach great. Room size good only storage furniture was old n clean"

"Good food"

"The stay at Cosmopolitan was perfect for us. Arrived early on August 20th at 10:30 and we were able to check in for a much needed shower and nap. Breakfast was very good! Room was more of a studio apartment with refrigerator, microwave and stove. Grocery store only a short walk away. And the air conditioning was the best! Great stay!"

"Equipe atenciosa, perto da praia e limpo"

"Quarto bom e estacionamento"

"Muito bom "

"Yes, everything was overall great! Excellent staff, beautiful surroundings! Breakfast was great! Only that the hotel is a little rundown outdated! Just needs to be renovated! "

"From check in to room cleaning to breakfast, this has been the worst Novotel experience I’ve ever had. I am an All member and this Novotel Gonzaga was far from being a Novotel standards. Lazy service. I had to ask to do additional towels several times. Check in took 30 minutes. I took 1 hour from SP to Santos, and took 30 minutes for a lousy check in. "

"El cuarto olía a húmedo y me dieron 2 camas en vez de una que reserve y cuando menqueje me dijeron que no había disponibilidad "

"No my room didn't overlook the beach. The room was clean and it was in a terrific location with easy access to everything. This is like a historic building. It's ginormous and it's right across from the beach so lots of rooms face the beach. It has air conditioning. We had two private bedrooms with bathroom and a fridge It suit our needs perfectly. Breakfast was included in the room price. "

"Estou satisfeita com local café da manhã muito bom "

"Localização boa; chuveiro bom; estado de conservação do imóvel ruim, dá uma péssima impressão qdo entramos no apartamento. O fato de não ter roupas de cama piora, pq vemos o real estado do colchão/capa de proteção. Pequenas melhorias, com baixo custo já ajudaria."