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Krystal Ixtapa All Inclusive

3.0 star property
Family-friendly fun on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Superior Room, Sea View | 1 bedroom, down duvets, in-room safe, desk
Outdoor wedding area
Standard Room, Sea View | 1 bedroom, down duvets, in-room safe, desk
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • All-inclusive
  • Spa
  • Gym
  • Pool
The current price is 3.815.283 ₫
4.578.339 ₫ total
includes taxes & fees
31 Aug - 1 Sept

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for King Ocean View

Beach/ocean view

King Ocean View

8.2 out of 10
Very good
(11 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View | 1 bedroom, down duvets, in-room safe, desk

Standard Room, Garden View

7.8 out of 10
Good
(17 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | 1 bedroom, down duvets, in-room safe, desk

Superior Room, Sea View

7.6 out of 10
Good
(11 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View | 1 bedroom, down duvets, in-room safe, desk

Standard Room, Sea View

7.8 out of 10
Good
(20 reviews)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

1 bedroom, down duvets, in-room safe, desk

Standard Non-Refundable Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Down duvet
Blackout curtains
Separate bedroom
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Ixtapa, Krystal Ixtapa All Inclusive is on the beach. Marina Ixtapa and Marina Ixtapa Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore La Ropa Beach and El Palmar Beach. Travelling with kids? Consider Magic World Aquatic Park and Magic World Aquapark. Discover the area's water adventures with jet skiing and scuba diving nearby, or enjoy the great outdoors with hiking/biking trails and mountain biking.
Visit our Ixtapa travel guideOpens in a new window
View more Resorts in IxtapaOpens in a new window
Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 3 min walk - 0.3 km
  • Delfiniti - 5 min walk - 0.5 km
  • Marina Ixtapa - 15 min walk - 1.3 km
  • Marina Ixtapa Golf Club - 2 min drive - 1.2 km
  • Linda Beach - 9 min drive - 6.4 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive

Restaurants

  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪El Pescador - ‬4 min walk
  • ‪Simplicio’s Steakhouse - ‬3 min walk
  • ‪Ruben's Hamburgers - ‬5 min walk

About this property

Krystal Ixtapa All Inclusive

All-inclusive family-friendly resort
You can look forward to a poolside bar, shopping on-site and a garden at Krystal Ixtapa All Inclusive. Active travellers can enjoy fitness classes, cycling and volleyball at this resort. Treat yourself to reflexology, a body scrub or a detox wrap at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a playground and a hair salon, guests can connect to in-room WiFi.
You'll also find perks such as:
  • An outdoor pool and a children's pool, with a waterslide and sunloungers
  • Free self-parking
  • Bike hire, supervised childcare (surcharge) and a lift
  • Beach towels, multilingual staff and massage treatment rooms
Room features
All 255 rooms feature comforts such as air conditioning, as well as perks such as free Internet access and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 27-inch TVs with cable channels
  • Balconies, childcare services and heating

All-inclusive details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 9 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

Does Krystal Ixtapa All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM to 8 PM.

How much does it cost to stay at Krystal Ixtapa All Inclusive?

As of 14 Aug 2025, prices found for a 1-night stay for 2 adults at Krystal Ixtapa All Inclusive on 31 Aug 2025 start from 3.815.283 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Ixtapa All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Ixtapa All Inclusive?

Self-parking is free at this property.

What time is check-in at Krystal Ixtapa All Inclusive?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Krystal Ixtapa All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Krystal Ixtapa All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Ixtapa All Inclusive located?

Nestled on the beach, this Ixtapa resort is within a 10-minute walk of El Palmar Beach, Delfiniti and Magic World Aquapark. Marina Ixtapa and Magic World Aquatic Park are also within 15 minutes.

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Krystal Ixtapa All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 279 out of 1002 reviews
Rating 8 - Good. 321 out of 1002 reviews
Rating 6 - Okay. 197 out of 1002 reviews
Rating 4 - Poor. 107 out of 1002 reviews
Rating 2 - Terrible. 98 out of 1002 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Jun 2025

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025

2/10 Terrible

Eva

Liked: Property conditions & facilities
Disliked: Staff & service
The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Stayed 1 night in Jun 2025

8/10 Good

Mario

Liked: Cleanliness, amenities
Everything was good except the elevator they have 3 but only working 1 and those doesn't have AC
Stayed 3 nights in Jun 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great and very friendly.
Stayed 3 nights in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 3 nights in Apr 2025

10/10 Excellent

Tammy A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great room with lovely views. Comfortable! Great pool area!
Stayed 2 nights in Jan 2025

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the resort disappointed in the food it was always cold ..
Stayed 7 nights in Mar 2025

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente
Stayed 3 nights in Feb 2025

6/10 Okay

Allen

This property is getting old and needs some upgrades bathroom and room condition!
Stayed 2 nights in Mar 2025

6/10 Okay

Diane

Liked: Cleanliness, staff & service
On the weekend the resort opens up to day users pool gets loaded up with lots of kids and chairs get very crowded The buffet caters to the 80 percent local guests Staff was wonderful Not much English spoken but they try hard
Stayed 14 nights in Jan 2025

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

The pool is outstanding! The beach is beautiful with a very long stretch for early morning and sunset walks. The staff is kind, accommodating, professional and friendly. The hotel is very clean which is important to me. The breakfast were very good. The waiters (including at the pool) were very attentive. I met many people that have been coming to this resort for 10+ years. Many of them stay longer than a month! I felt extremely safe.
Stayed 10 nights in Feb 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and engaging
Stayed 3 nights in Jan 2025

8/10 Good

Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located in Ixtapa. The food was excellent. We decided to switch hotels to go to another beach (without as many motorized vehicles running in the sea - not under control of the hotel) and they supported us a 100 percent. Madame Keyla y Mister Manriquez were very helpful with Expedia. They also received our comments and took them very seriously and respectfully. The hotel is nice, the service is excellent everywhere. We were just not aware the hotel would have so many kids in the pool and thus we decided to move somewhere else quieter, we were just 2 adults. Excellent option if you have kids. I would recommend it to my friends.
Stayed 7 nights in Mar 2025

6/10 Okay

Arturo Alcazar

Liked: Cleanliness
Other then the restaurants you have to reserve dinner for the food isn’t good nor the drinks
Stayed 4 nights in Jan 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I don’t like is how slippery the pool deck is I almost fell multiple times. I wish there was some way of fixing that. I am scared to death to walk on it when it’s wet.
Stayed 8 nights in Jan 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2024

8/10 Good

Jose

Liked: Staff & service, amenities
X
Stayed 3 nights in Aug 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down one of the worst resort experiences I’ve ever had. Krystal Ixtapa should not be calling itself an all-inclusive resort – it's more like an all-inclusive disaster. Let’s start with the food. It was nasty – and not just poorly made, but downright unsafe. Birds were literally eating out of the buffet trays, and the staff did nothing to stop it. They just let guests keep eating from the same food, no replacements, no hygiene. Most dishes were either cold when they were supposed to be hot, or sitting at the wrong temperature for hours. Totally unacceptable. The entire place smelled like mold, like it hadn’t been deep cleaned in years. The rooms were disgusting – my supposedly “clean” sheets had makeup stains, the floor was visibly dirty, and the air vents were caked with dust and filth. The doors were chipped, broken, and looked like they hadn’t been maintained in decades. The mirror in my room was cracked and rusting, and get this: there was no refrigerator in the room at all. In an all-inclusive resort, that's a basic expectation. The blankets were so rough, they felt like the kind of sponge you'd use to scrub a greasy pan. Totally uncomfortable. There were puddles of water inside the resort – yes, inside – including in our room. Leaks everywhere. They even had a broken conditioner dispenser that never got fixed during our entire stay. Just left broken, like no one cared. Krystal Ixtapa is not worth the money or the risk. Spend your vacation somewhere else.
Stayed 5 nights in Jun 2025

4/10 Poor

Uzziel

Liked: Staff & service
Disliked: Property conditions & facilities
There was cockroaches in our room and aside from that there was also ants and NO AC in our room. Also other costumers entered our room while we were still staying there( with a different key they were given from the front desk).
Stayed 3 nights in Nov 2024

6/10 Okay

Saul

Liked: Staff & service
The Hotel is aging and needs some updates. the staff is attentive and helpful. the food is on par. Not great, but not bad either. The pool is way too crowded. drinks felt weak and watered down. views were great.
Stayed 3 nights in Jun 2024

4/10 Poor

Miguel

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Sep 2024

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
It was an unforgettable experience but for the wrong reasons. They cancelled our booking one week prior to our stay and then offered only two days, which we took at a premium because we traveled with a big group. The facilities are old with poor maintenance. The bathrooms are leaking, power outlets not working, the TV doesn’t work properly and the rooms are very dirty. The food options are really bad. The staff isn’t quite friendly with rare exceptions. We had a room at the 11th floor and it always took a really long time to get a chance to ride on the elevator.
Stayed 2 nights in Dec 2024