2/10 - Tồi
Shelley, vesta
Đi cùng bạn đồng hành
02/01/2026
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cabin : as expected, a little dated but served its purpose.
Gift shop : not open, hrs posted specifically say ( usually ) front desk girl did her best to open it to help disappointed guests. People waiting outside doors to get items to go riding.
Restaurant: out of drinks , food undercooked , overpriced , not a decent choice selection , staff poor - poorly trained , no customer service skills , didn’t seem to know what was going on
Rental: filled out pre waiver, asked to refill out, told to pay for insurance and extras at end, looked over sleds with guide but she wrote down things, then accused of dent in tunnel and said it was “ totaled” when we returned it , then said your all good you’ll get a call later. Then got a random charge to card after check out. No further communication. Didn’t want to clear things up on the spot. Zip tied brake lever on sled, brake light didn’t work. No snow flap on either sled & groomers had not been out on trails so trails were rough. After being told we were responsible for machine being totaled were told don’t stress about it - to enjoy your New Year’s Eve!
Positives : cabins ok and girl at front desk went above her duties!
Shelley
Lưu trú 4 đêm vào Tháng 12, 2025