2/10 - Tồi
Zahra
30/12/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hello,
I am writing to report a very serious issue we experienced during our stay.
When we checked in, we were initially given a room that was already occupied by another guest who was actively staying at the hotel. After reporting this, we were moved to a different room. Unfortunately, that room had a very strong, unpleasant odor and visible mold throughout the space.
We were then moved again, but the second room also had a strong urine smell. Upon checking further, we noticed mold and what appeared to be urine leaking into both bathrooms. The conditions were extremely unsanitary and unacceptable. Because of this, we were unable to stay at the hotel at all.
This experience was very upsetting, and we are requesting that this matter be addressed appropriately.
I am following up regarding my previous complaint and refund request. Due to the unacceptable conditions of the rooms (including mold, strong urine odor, and being initially assigned an occupied room), we were unable to stay at the hotel at all.
At this time, I have not yet received my refund and am still waiting for confirmation. Please let me know when the refund will be processed and when I can expect to receive it.
I would appreciate a prompt response, as this matter has been pending.
Thank you
Zh
Zahra
Lưu trú 4 đêm vào Tháng 10, 2025